About Your Local BMW Retailer

01293 772000

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

258 ratings and 133 comments received in the last 90 days.

08 May 2025

Perfect

06 May 2025

A joy from arrival - Martin Payne was friendly, professional, knowledgeable, patient and efficient. We had good communication throughout. The reception staff were welcoming and helpful. It was good to meet Josh Morris, we felt valued.

05 May 2025

Everything was taken care of and was extremely efficient. Paperwork was so easy to deal with

03 May 2025

The process was quick and easy, I was kept fully informed at all times.

01 May 2025

Very efficient

30 April 2025

Delivered on time & communication was great

12 April 2025

Chloe was incredibly helpful with all aspects of the purchase and hand over of my new BMW.

10 April 2025

Josh Morris was extremely helpful. He delivered the car to my house and gave me an introductory lesson. He has been a pleasure to purchase from.

09 April 2025

Felt valued as a walk in customer

03 April 2025

Never rushed, always extremely helpful, very informative . Chloe went above and beyond, she is an absolute pleasure

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02 April 2025

Welcoming and professional.

01 April 2025

The briefing and presentation of the car was great. I sat in the showroom and was given a thorough briefing before I drove off to familiarise myself with the new car and the new technology.

27 March 2025

Car was chosen and delivered within 2 weeks. Service from Marvin was great, responsive and kept us updated throughout.

26 March 2025

The service was good and professional.

24 March 2025

No problems with my visits staff were polite and professional

22 March 2025

We were satisfied with the service, but we find that sometimes communication is lacking especially about keeping customers informed. As you are spending allot of money to buy a new car.

19 March 2025

Advised me on different options to help make my choice.

18 March 2025

Justin Lambert customer service was outstanding right the way through. Extremely thorough keeping me connected at every stage.

16 March 2025

Justin is a great guy to deal with, no nonsense, all transparent and straightforward

12 March 2025

All members at Vines I have had the pleasure of meeting are always friendly and helpful and know what they are about.A rare commodity in this day and age

11 March 2025

Smooth and easy procedure from paperwork and agreements done remotely to the time slot to pick up the car and run through the handover process

10 March 2025

As I have already stated, Jason was excellent especially during the handover

09 March 2025

The service was personal, friendly and professional

06 March 2025

Very helpful staff.

05 March 2025

Very welcoming and excellent experience

05 March 2025

Jason was excellent; the handover was great - they drove teh car to me. It would have been easier if they were closer to me, but there is no independent dealer near me, and I do not like dealing with Park Lane

05 March 2025

Excellent service. Nothing was too much trouble and when told i'd get a call back I did

14 May 2025

Everything was easy - making the appointment, drop off and collection.

12 May 2025

Based on my recent MOT appointment.

11 May 2025

Initial call responsive and informative. Service tech friendly and flexible. Front desk reception friendly and felt like they cared. Excellent experience.

11 May 2025

The time to diagnosis plus a reduction in cost could have been offered for carrying out the work found Also was my rear brake wear indicator reposioned in place where it came from?

09 May 2025

Carried out everything asked for & as usual, was to the highest standard.

09 May 2025

Car came back looking like new

06 May 2025

Recall work completed as agreed within time frame

05 May 2025

Everything carried out professionally, from the introduction to my service advisor, explanation of the additional repair I required, being kept uptodate with the progress of the service, and the accompanying video. The courtesy car was essential

05 May 2025

See above

05 May 2025

Received good customer service

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04 May 2025

A very good customer experience and the problem I had with the car was sorted.

30 April 2025

No issues & warranty items actioned without issue

26 April 2025

Well looked after and attention given to my problem

25 April 2025

As above

24 April 2025

Eleanor is a credit to vines bmw, so friendly and knowledgeable

24 April 2025

Carried out on schedule with reminders in advance and videos on completion

22 April 2025

Service was timely and convenient

21 April 2025

Consistently good customer service, never had any issues.

20 April 2025

Very good.

19 April 2025

Service level is outstanding

18 April 2025

Cracking service

17 April 2025

Great service and lovely dealing with Teresa who is always happy to help.

17 April 2025

Check in easy and payment and collection without hassle.

16 April 2025

Personal service

16 April 2025

Good experience

15 April 2025

Helpful service and they fixed the issues with my car.

14 April 2025

Happy, car was fixed as per the recall instructions, also had a check over which was included. Can't fault Vines.

14 April 2025

Nice that the car was cleaned, and everything seemed organised, better if: - a courtesy car was available free of charge -there was a fire alarm, it would have been better if staff could have kept us informed about what was going on

14 April 2025

Top top service and friendly and helpful

13 April 2025

Elena was very good in dealing with the issue my car had

13 April 2025

A welcoming and warm environment provided by all staff members

13 April 2025

I got advice about my car tyre which I didn't know was wearing off

13 April 2025

11 April 2025

Louis was excellent. Very attentive, proactive, courteous and helpful.

10 April 2025

Car was serviced and MOT'd and we were able to collect same day.

09 April 2025

see above

09 April 2025

See above

08 April 2025

Nothing else to say. Do keep it up.

07 April 2025

Good

07 April 2025

Helpful and friendly staff. Clean car when it was returned

05 April 2025

I was looked after by Barney who is friendly, professional and helpful. My car had some issues that were identified and fixed very quickly. Barney is a credit to the service department and very good with customers

05 April 2025

All good ??

04 April 2025

Barnaby was very helpful

03 April 2025

A recall item also included a service and a wash, all FOC..

01 April 2025

Easy to book, quick, great service. Even found me a spare office to do a conference call while I waited ????

31 March 2025

Helpful in getting all problems sorted

31 March 2025

The moment I arrived n struggled to park my car as the carpark was full, a mechanic voluntarily parked my car and advised me to report to the reception whilst him taking care of my car. The staff who handled my check was also so kind n professional.

29 March 2025

As always, the Vines Team were very professional and efficient. From the pleasant greeting at reception to the service video prepared by Jesse and clear communication from Barnaby, I was very satisfied by the service provided.

29 March 2025

good service, knowledgeable and polite.

29 March 2025

Great team as always! Informative, helpful, friendly, always clear with anything that needs doing.

25 March 2025

Excellent client information

24 March 2025

Did the work quickly and met my expectations

22 March 2025

Pompt & no salesman tactics!

21 March 2025

Got ahead of any problems, very helpful and accommmodating of my needs

21 March 2025

Excellent level of customer service, always customer focused.

20 March 2025

Kept abreast of all the work being done & kept me informed.

20 March 2025

As above. Work was more involved then expected. Duration didn't impact me as I was able to keep the courtesy car

19 March 2025

I did notice a scratch on my steering wheel which wasn't there when I arrived.

18 March 2025

Car performance is excellent after!

18 March 2025

Car was fixed, previous issue stopped.

17 March 2025

As always Vines-Redhill provides fantastic customer service. I will only deal with this dealership and other BMW dealers could learn from Vines the true meaning of customer service and ensuring YOUR customers feel valued.

17 March 2025

Marvin, who was dealing with me, was super friendly, knowledgeable and professional.

17 March 2025

It was very easy to book my car in at a time that was most convenient to me. The service advisor was extremely polite and helpful.

16 March 2025

The staff are very knowledgeable , helpful, and friendlyness is super

16 March 2025

Easy to organise & work carried out as planned, progress updated on the day.

15 March 2025

Service is always friendly and efficient. The customer lounge is comfortable when having a while you wait service on the vehicle.

13 March 2025

Same as previous

13 March 2025

Very professional, friendly and capable service. Repair work was carried out very diligently and competently.

11 March 2025

Staff are great, very welcoming. Courtsey car always offered and always I'm good condition however fault not resolved

11 March 2025

Friendly helpful

08 March 2025

The service carried out was expected, thorough and efficient. I was called and told when the car would be ready. But when I came to collect the car(in the time slot given) the service manager wasn't available and I had to wait for 20 minutes.

08 March 2025

I don't have much to say about the service, except that it was good

07 March 2025

Friendly helpful staff and customer facilities great to work whilst waiting

07 March 2025

Didn't get a clear answer on solving problem I flagged (squeaky brakes in reverse).

06 March 2025

Great customer service

05 March 2025

As above. Everyone is helpful. They explain things

04 March 2025

Everything was sorted and the vehicle thoroughly checked over, although I'm still waiting on the response to a query.

04 March 2025

Debbie was helpful and kept me updated throughout

04 March 2025

Professional and always needs to stay at this high standard

03 March 2025

I haven't given it a 5 as I haven't heard anything about being reimbursed for my taxi journeys yet. I was told to book taxis and I'd be reimbursed. As soon as this happens I would change my answer and rate the service I received 5 stars.

03 March 2025

The car inspection video was very informative and to the point

02 March 2025

I was kept informed timely while I waited for the service and work to be completed.

02 March 2025

I was extremely satisfied with my service experience at Vines of Redhill. Everything was handled perfectly, from the reception to the service itself. Also, the coffee was excellent! Thank you for the great experience.

02 March 2025

Pleasant and efficient service.

01 March 2025

Good customer service

01 March 2025

Always keep you updated on vehicle progress.

01 March 2025

It was pleasing to get my issue resolved and the good will gesture was appreciated.

28 February 2025

I didn't receive the normal video of the car which would be helpful given the oil misting of a shock absorber

27 February 2025

Very good service and mot.

27 February 2025

I had a mini service that included a check on the tyre pressure as one of them was showing as needing attention. Two days after the service the check tyre message reappeared, so I don't know if it was attended to, or I have a slow leak.

27 February 2025

They went to considerable effort to replace a faulty part while the car was still within warranty.

25 February 2025

No comment

25 February 2025

efficient and friendly service .

24 February 2025

Easy to book, courteous and on point service gave no concern to rate otherwise.

24 February 2025

As above

24 February 2025

I received excellent service again from the service team at Vines.

24 February 2025

Again seemless

24 February 2025

No problems. Very efficient.

24 February 2025

Feels the service was possibly rushed. As the schedule changes were made on the time of arrival, work carried out has not resolved, the light come back on the dash board. Hence have to contact them again.

24 February 2025

Very polite staff

23 February 2025

Good, no fuss booking and collection and return of car. It was good to have the health check. It's always nice to have it cleaned, too! I could have just done with a better initial explanation for the recall.

23 February 2025

Problem free

23 February 2025

Service visit very good but no contact from sales team despite appointment in place

23 February 2025

6 years with vines Redhill and Gatwick no complaints

22 February 2025

Courtesy car arranged for recall work

22 February 2025

There was a problem which was put right very quickly and to my satisfaction

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