OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
179 ratings and 59 comments received in the last 90 days.
31 August 2021
Lovely garage. Great selection for test drives. All staff were friendly and had attentive customer service. Never kept waiting a minute - all needs looked after. Organising car in time frame effortless (less than a week from test drive to owning)
16 August 2021
Fantastic experience at Vines of Redhill. From our initial visit, through to driving my new car away, the customer service has been excellent! Everything was explained very clearly and everyone we dealt with was so friendly and helpful.
02 August 2021
The whole experience was made easy by Patrick our salesperson. He knew what he was talking about and kept us updated regularly. Our car was ready before we expected which was a pleasant surprise.
02 August 2021
Nick and team were amazing when it came to collecting my new BMW. It was kept exciting, tailored to me, smooth and the team were available for my timings and were really flexible.
30 July 2021
Patrick was amazing, highly responsive, nothing too much trouble, kept me informed throughout. Great experience.
29 July 2021
This is the 3rd consecutive purchase I have made from the Redhill Vines dealership, each time being assisted by the Sales Executive, Nick Weller. His help in choosing my latest car & subsequent communications was invaluable.
12 July 2021
The sales person Patrick Card was an absolute star, I really enjoyed the whole process from the first contact to the delivery. Everything was nicely done every question answered properly. It was a proper nice experience.
11 July 2021
Nothing bad to say in the slightest everyone was professional, informative and tailored my search to my budget
11 July 2021
Vines in general and the salesman Jason Higton we were dealing with were very helpful, professional and friendly in their dealings with us and a pleasure to deal with.
16 September 2021
All done on time, professional
13 September 2021
Completed everything I expected
10 September 2021
Honest, transparent, friendly, diligent, flexible.
03 September 2021
Easy to make booking for service and Mot - everything ran smoothly on the day.
03 September 2021
Did everything I asked of them and cheerful when speaking
02 September 2021
Start to finish very professional
28 August 2021
Dean was amazing
27 August 2021
Teresa was excellent from the time I arrived till departing the dealership
24 August 2021
sorted my problem out quickly & efficiently
24 August 2021
Vines is an excellent dealership network in Surrey and Sussex, they look after the cars and customers to a very high standard and every staff member is dedicated towards complete customer satisfaction.
11 September 2021
Great service. Immaculate showroom. Car was beautifully prepared and the purchase experience was slick, and enjoyable. Patrick Card was excellent.