About Your Local BMW Retailer

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

269 ratings and 172 comments received in the last 90 days.

26 August 2026

Very smooth & satisfactory experience with trade in & purchase of new BMW

21 August 2026

Extremely satisfied with my experience at BMW Redhill. Marvin Macanas was fantastic throughout-friendly, professional, knowledgeable and made the whole process seamless while catering to my every need! Excellent service from Marvin. He is a star!

20 August 2026

Chloe at vines Redhill was incredible from start to finish. I went in with not much expectation and she went above and beyond to make a deal that worked for me. Well trained and confident in her ability nothing was too much! Really pleased.

18 August 2026

Justin was very knowledgeable and made sure he understood our requirements. He was not a hard seller which was appreciated. Great sales person

12 August 2026

The whole process was stress free. Chloe Bird at Vines Redhill was excellent

06 August 2026

Brilliant service, 3rd car with these guys. I went back to Joshua Sayer as he is great.

04 August 2026

Jason handled the purchase and handover really well. He was constrained by the DVLA website crashing and the plethora of form filling that needed to be done on the day. Kept me very well informed prior to delivery of the car. He would get 5 stars.

02 August 2026

Excellent care by Justin Lambert

30 July 2026

Josh who helped me buy my car was really good and helpful, made everything feel easy and a enjoyable experience to buying a new car

30 July 2026

Thomas was very friendly and informative. Not pushy on the extras just explained them all and helped me get a better price. I would buy from him again.

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29 July 2026

Justin is a great sales person and was very professional and helpful. There was some confusion in the paperwork and same information was asked few times about my UK driver's license and NI number.

29 July 2026

Team were extremely helpful and responsive to get the deal across the line as soon as possible.

28 July 2026

I dealt solely with Patrick Card during my purchase and it was a very positive experience. I found Patrick to be very knowledgeable, customer-centric and very committed to supporting my needs

24 July 2026

Seamless provess from start to finish

21 July 2026

Great service, friendly and knowledgeable and everything easily arranged

15 July 2026

The whole process start to finish was easy and uncomplicated. Jason Higton provided a friendly and concise car buying experience when we needed to find a vehicle at short notice.

14 July 2026

Vines are incredible and this will be my 3rd BMW from them. Jason and Graham are really great

11 July 2026

Because the key isn't set up for my phone - it won't work.

10 July 2026

Friendly, knowledgeable staff made the purchase process and handover experience straight forward and enjoyable. The showroom is always very smart and the customer facilities are excellent.

04 July 2026

I was extremely satisfied with my experience at the Centre. The team was friendly, professional, Marvin most especially made the entire purchase and delivery process smooth and stress-free. They kept us well informed.

04 July 2026

Excellent service from Vines and in particular Justin Lambert - who is always excellent ! Brilliant from start to finish

02 July 2026

I was kept informed by Patrick Card throughout process and the customer relations he provided were extremely satisfying. I was also extremely satisfied by the customer relations provided by Graham Pope.

02 July 2026

Chloe was fantastic. Always available to talk and give assistance when needed. It made the whole process very easy and satisfying.

27 June 2026

Very well looked after and kept informed

18 June 2026

Everyone involved in my purchase was very professional, polite and helpful. Sales person I dealt Justin Lambert was keeping me updated and very easy to talk to.

16 June 2026

Very welcoming Centre and very well attended to by Joshua Sayer and his colleagues.

10 June 2026

Good attentive service, great sales person - Justin

08 June 2026

In particular Thomas Shelly was excellent. He was thorough, clear and went out of his way to help. As with any major purchase there were a few glitches and changes, but they were handled by Thomas with courtesy and minimum inconvenience to myself.

05 June 2026

Joshua was great to deal with, never too pushy, just patient & informative.

25 August 2026

Couldn't thought the collection and delivery service, excellent from start to finish. To make it even more special my car left my house filthy and came back gleaming!

25 August 2026

Overall good experience, but car was not cleaned properly

25 August 2026

Because of the delay in you knowing my light needed fixing and when it was actually booked in due to the parts availability - months !

25 August 2026

Made it easy, pick up worked well

25 August 2026

Outstanding

24 August 2026

All as expected

24 August 2026

Courteous and efficient service. The video message with very clear explanation of MOT failings and online method to approve remedial works was very effective.

24 August 2026

Friendly and efficient service, video report useful and highly appreciated.

23 August 2026

Excellent Service

23 August 2026

I forgotten the name of the person I dealt with but he was extremely helpful and friendly! Great service.

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23 August 2026

Everything went very smoothly.

23 August 2026

I have been using Vines Redhill for a long time now and have always had great service, particularly from Dean (service manager). I will continue to come back there.

22 August 2026

Excellent from reception through to pick up. Loved the video of the inspection too.

22 August 2026

Rude, breach sharing of our details across departments, giving false information in safety videos

20 August 2026

The service team and technicians were excellent. I wasn't happy that my car had been left running.

19 August 2026

Very happy customer, you guys always do a wonderful job.

18 August 2026

Great organization from Elena

17 August 2026

Staff always helpful and polite nothing is to much trouble. Good communication and time keeping. Especially like that my car gets cleaned. Thankyou

17 August 2026

Friendly staff, efficient service with minimal waiting time.

17 August 2026

Good Service

17 August 2026

Never been let down yet

16 August 2026

The greeting and service was as always very welcoming. I have been buying BMWs from Vines for over 20 years and have amassed a sum of about 25 cars at least in that time

13 August 2026

Booked using the BMW mobile app & worked fine

12 August 2026

MOT and brake fluid change done and no issues

11 August 2026

I never have to doubt or second guess the staff at Vines Redhill

11 August 2026

Exceptional customer service from the team at Vines Redhill.

10 August 2026

Efficient, all work completed on time

10 August 2026

I assume the brake fluid was changed properly. Everything seems to be OK. I'm not sure what else I'm supposed to say.

09 August 2026

Smooth experience end-to-end from booking through to drop off to pick up.

09 August 2026

Friendly and professional. Courtesy car easy to arrange, although when you have a ~100k car I don't think you should be charged

08 August 2026

Super quick to get booked in, happy with speed of work and report. Back on the road nice and quick. Thanks!

08 August 2026

Reception, Lewis and all the staff are genuinely welcoming. Lewis is so helpful and knowledgeable

06 August 2026

Very helpful staff

06 August 2026

Great service all the time.Well over 23 years

05 August 2026

Loved the before and during service comms. The welcome was warm and friendly from reception. I ticked to have my air con re-gased but I don't know if this was done as didn't hear anything about it and was expecting a charge for this. Otherwise ok

05 August 2026

The communication with Vines was very good and the job was completed efficiently

04 August 2026

Polite professional service as always

04 August 2026

Great service, very happy with the speed of the work carried out.

03 August 2026

Can't beat the updates and communication from booking car in to picking up car. Communication is essential.

03 August 2026

Fast and efficient service

03 August 2026

The work was done very quickly while I waited. I appreciated that very much as I needed my car to drive up to Suffolk later that day. Thank you

03 August 2026

Booking slot was easy, checking in was quick, work was completed - and completion notified - in an acceptable time.

02 August 2026

My service was dealt with efficiently and my questions answered

02 August 2026

Always polite Louis keeps in touch and makes me feel valued

02 August 2026

Very helpful with everything.waited in bmw redhill all done very efficiently Great experience.

02 August 2026

Vines are always very courteous and professional. The service receptionists are always pleasant and helpful. And the customer waiting area is always well maintained. The coffee and biscuits are good too!

02 August 2026

Everything went as intended, kept updated by staff.

01 August 2026

Efficient professional and as always Dean was very helpful

31 July 2026

30 July 2026

Efficient, communicative and prompt (and the car was washed! ??)

30 July 2026

Dean as always, was exceptional in his delivery. Chuks

30 July 2026

All jobs done on time. Excellent customer service.

29 July 2026

All the work carried out was done and happy with the results. However, the day after I took car home a part belong to drivers door fell off.

29 July 2026

The Vines service advisor, Louis Cashinella, is an extremely attentive and helpful guy. Video update from the service engineer was very professional.

29 July 2026

Because they do everything i ask the to do.

28 July 2026

For price of MOT, washed and vacuumed car

28 July 2026

Timely great service car came back running excellent and very clean

27 July 2026

Very good service as usual. They didn't have the oxygen sensor in stock so took longer than expected

27 July 2026

Very good helpful service provided

27 July 2026

Very good service from booking to completion. Louis very efficient as usual. Work undertaken whilst waiting and completed on time.

26 July 2026

Prompt and efficient service.

26 July 2026

Happy with the service received, spent £50 for a codes printout which seemed ok. BMW identified an issue but just didnt get the feeling they were that keen to fix the issue. Seemed more interested to just say get a new car. Not something I agree with

24 July 2026

Totally satisfied with the work done on my car and very happy with the service department at Vines of Redhill.

24 July 2026

The centre were very thorough, I brought it in as had a clunking through steering and they discovered the gearbox had a leak. So they replaced the gearbox and they also replaced the steering column. They made sure I stayed in a hire car through this.

22 July 2026

Always excellent service and courtesy from all staff

21 July 2026

Service done quick with all little extras and advice offered.

21 July 2026

Prompt and professional service from Dean Orford as the service advisor

21 July 2026

The MOT and maintenance work were completed as instructed within the agreed timescale.

21 July 2026

Excellent customer service as usual, work carried out well and car returned nice and clean.

20 July 2026

Completely satisfied with the experience.

20 July 2026

I waited for my car for a recall brake fluid change and mot the lounge very comfortable coffee was brilliant all these were done the car was washed the staff were brilliant and very courteous when the car they found me I paid for my car it was 10/10

20 July 2026

Drop was quick and efficient. The car was done on time, but collection was slow and frustrating.

20 July 2026

Excellent Service, itemised and due care and attention at every level

19 July 2026

The team here are all excellent highly recommend especially Eleanor my service advisor

16 July 2026

Always a pleasure to visit vines.

15 July 2026

Seems they have done a good job,as always

14 July 2026

Wonderful service as always

14 July 2026

Always efficient and helpful.

14 July 2026

At reception all the staff were very friendly polite and helpful

14 July 2026

The insured warranty work was undertaken very efficiently in a courteous and friendly manner.

13 July 2026

Very professional and polite

13 July 2026

Great service as ever, and car came back lovely and clean. Thank you

13 July 2026

Seems okay but how would I know?

13 July 2026

Print service

13 July 2026

Dean, your service centre rep, was very helpful!

13 July 2026

Efficient booking, checking in and leaving process

10 July 2026

Brilliant service

09 July 2026

Always a friendly environment!

08 July 2026

Work completed satisfactorily & I was able to pick up the car earlier than expected.

08 July 2026

Always a great experience, super efficient and keep you informed all the way.

08 July 2026

For some reason both sides of the suspension was not changed under warranty . This has been done on previous occasions so expect it will cost me again shortly for another warranty claim. Also I asked for a quote to detail the car and never got a pric

07 July 2026

Efficiency.

05 July 2026

Helpful and friendly staff

05 July 2026

As always, BMW always do their best to book a suitable appointment & helpful. Also keep the customer informed throughout. I would have given a 5 except that car wash seemed to be the hold up with getting the car back & then wasn't thoroughly cleaned

02 July 2026

Quick and easy, team is excellent.

01 July 2026

Prompt and professional

01 July 2026

Very helpful and polite, no fuss with good communication

30 June 2026

Instant communication for the service status. Good environmnet and easy accessible.

30 June 2026

Very efficient and well planned.

30 June 2026

Work done quickly & efficiently

29 June 2026

Good from meeting at reception to the service agent.

29 June 2026

Long standing customer and the service team have been in post a significant time. Ease of booking, getting courtesy car and a very friendly and professional service

29 June 2026

Job completed plus a hoover and wash. All staff were very helpful.

28 June 2026

The car was booked in for new rear brake pads and new rocker plate. Rocker plate was renewed to find out there was no oil in the engine faulty sensor. Rear brakes did not need to be done faulty sensor. Recommend servicing

28 June 2026

Good communicattion and delivery of service

28 June 2026

Fast and great communication throughout.

28 June 2026

Always polite and eficient

27 June 2026

The service advisor Elena was professional and had a smile which is always a bonus.

27 June 2026

Friendly and efficient customer service.

25 June 2026

Friendly and efficient

24 June 2026

Polite efficient service

22 June 2026

Attentive, helpful and efficient

22 June 2026

Job done quickly, price was competitive, Elena was very polite and considerate.

20 June 2026

The service which we receive at vines redhill has always been great and always helpful

19 June 2026

Recall for starter motor and works completed in time schedule much before expected. Excellent!

18 June 2026

Polite, professional, friendly, efficient.

18 June 2026

Always very efficient and courteous at Vines.

17 June 2026

Not a fan of your centralised answering service. Your rep didn't seem to be able to access the Vines Redhill database with my car's details on it. I had to go outside and read him the writing on the tyre that had the puncture. Not good.

16 June 2026

The best service, very reliable and easy. The whole process of getting things sorted. Highly recommended!!

16 June 2026

You did all the work required, promptly and in line with your quote.

15 June 2026

Everything worked out exactly as planned.

15 June 2026

Amazing service from Louis c

15 June 2026

Quick and efficient, easy to park, no hassle.

14 June 2026

Specifically spoke to and emailed the team in advance to confirm the part was needed. It was not ordered and not available on the day. Focus was clearly on getting the car in for service - easy money. Not on what the customer needed

13 June 2026

The staff at Vines Redhill are exceptional!! From the first phone call with Teresa, to finishing with Louis who was looking after my car whilst it was with you, I cannot fault the excellent service. Nothing was too much trouble. Thank you.

11 June 2026

Excellent service provided by Louis as per usual

11 June 2026

Most efficient

11 June 2026

Really good service , Lewis kept in contact and updated me with what was being done - always very polite and helpful . It was really helpful to be given a car to use while mine was with the BMW

10 June 2026

Very professional staff.

10 June 2026

The staff service was polite helpful and efficient. I received a video from the mechanic. I was also able to book a courtesy car, which was essential so I could still go to work

10 June 2026

Just normally send video of mot is there reason this has stopped now?

09 June 2026

Quick turnaround

09 June 2026

My 10 year old car battery needed replacing and I arranged to take the car to Salfords three days later. The staff are always professional and I trust the BMW brand for reliability.

09 June 2026

Great communication. Very professional but friendly interactions with Elena.

08 June 2026

Efficient collection/drop off. Good communications on MOT failure and very prompt offer to rectify. Prompt receipt of invoice and easy payment mechanism.

08 June 2026

As it wasn't my car that went in. That doesn't not know how the experience went.

08 June 2026

I completed this survey on line responding to your email request. It was all good.

08 June 2026

I needed a fault investigated on my BMW and you were able to take the car in 48hrs after contacting you. Although no clear 'problem' showed up, we changed a couple of items and hopefully that will remedy it.

08 June 2026

Kept updated throughout service Accommodated with courtesy car No hassle .

07 June 2026

I have never ever visited anywhere that gives a better Service than Vines of REDHILL, in every respect !!! all the staff are over and above polite, helpful and friendly !!! thank you so much For the amazing service I received, Jo Gudge.

07 June 2026

Great service as usual

07 June 2026

I was able to drop the car in the evening before the service, which was helpful. Dean at Vines Redhill was very helpfuyl and efficient.

05 June 2026

A salesperson is always able to collect y car. The online check in is efficient and allows easy communication. Updates and payment are online and the whole process is so easy.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Vines of Redhill BMW

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0800 9154700

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map