OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
273 ratings and 125 comments received in the last 90 days.
03 July 2024
Great presentation of new car, very thorough handover and explanation of documents and car features
02 July 2024
Jason and the team were accommodating and friendly throughout
30 June 2024
Very professional
27 June 2024
I was notified throughout the entire process of where my car was at and when it arrived at the garage. Finding a time to pick up my car was easy and simple.
25 June 2024
Dealt with questions promptly and made the process very smooth.
18 June 2024
Great service from start to finish
13 June 2024
Jason was helpful, showed excellent customer service skills, explained everything, showed empathy and kept us up to date at all times.
13 June 2024
We couldn't fault it atall from start to finish. Great service ???? ??
07 June 2024
All questions answered knowledgeably. Sales staff went out of their way to assist. The 'big reveal' as part of the collection process was a nice touch, and made the experience special
21 July 2024
Problem was resolved very quickly and dealt with very efficiently
21 July 2024
As always great service.
19 July 2024
Prompt help and support. Always willing to help out.
18 July 2024
On time, on price and fully informed
18 July 2024
Booked in for a recall and warranty repair. All carried out successfully, and importantly, was given a courtesy car. The dealership I bought my new BMW from does not provide courtesy cars (which surprised me). I shall continue to use Vines in future
18 July 2024
Happy with the service
18 July 2024
Nice touch to give some gifts
17 July 2024
Was very welcoming and all staff were friendly and helpful
15 July 2024
service was fully satisfactory.
14 July 2024
Car went in on time and completed swiftly
08 July 2024
Dealership wanted to make the deal by end of the month. So all done in about a week.