About Your Local BMW Retailer

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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

157 ratings and 115 comments received in the last 90 days.

05 June 2026

Joshua was great to deal with, never too pushy, just patient & informative.

04 June 2026

Smooth process

28 May 2026

Vines at Redhill are professional, friendly and knowledgeable about their products. Nothing is ever too much and always provide me with excellent service looking to meet my own specific requirements. I wouldn't buy a BMW anywhere else.

27 May 2026

As always excellent service from Marvin

24 May 2026

I contacted Josh following my wife's posiitive experience purchasing her BMW from him. I found him professional, ameniable, knowledgeable as well as patient in answering all my questions. I would not hesitate in recommending him and Vines to others.

21 May 2026

Marvin was excellent. Very responsive to any questions and explained everything brilliantly.

12 May 2026

From beginning to end very professional attitude and very friendly approach.

05 May 2026

From my first contact with Vines at Redhill, I found the staff friendly, customer orientated & keen to understand my requirements. From my first test drive thru to delivery 5 months later, Patrick communicated well & kept me informed at all times.

01 May 2026

Really helpful staff, always friendly. Joshua was great managing my new purchase from start to finish

29 April 2026

Very easy process and quick

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28 April 2026

Chloe & Josh were both brilliant discussing my options and talking my through the next steps.

26 April 2026

Best service provided by BMW, Vines Excellent customer service overall. The sales person Josh was superb. From start to end, highly satisfied service.

24 April 2026

We were helped at every stage of the process by Marvin Macanas who proved to be very capable and knowledgeable. The finance arrangements were clear as was the part ex deal and Marvin achieved every target timing that he said he would - well done!

19 April 2026

They have been our go-to centre for over 15 years, always providing a relaxed and trusted experience.

09 April 2026

From start to finish , the sales staff were very responsive and helpful. Will definitely be using you again .

07 April 2026

Your representative Marvin Macana went to great lengths to ensure a great experience for us. He explained everything and responded to all our emails very promptly.

03 April 2026

Great deal on a new M2, purchase was easy and stress free. Vines BMW took trade in vehicle without question.

01 April 2026

I was quickly and efficiently helped to find the car I needed

30 March 2026

Excellent throughout

28 March 2026

All the staff I dealt where very helpful and accommodating and dealt with all my requirements

26 March 2026

The salesman Josh was very patient with me, despite my being a pensioner

25 March 2026

Fast and efficient handover

24 March 2026

Professional and thorough

24 March 2026

Very courteous staff. Expectations met

16 March 2026

Thomas was very attentive and went out of his way to build a good customer relationship

16 March 2026

Good experience.

16 March 2026

Really good. Responsive. Easy to do business with.

16 March 2026

Whole process from order to delivery was excellent. Handover very thorough.

15 March 2026

Overall an excellent experience. Joshua is a natural listener, not pushy during sales and kept me up to date with regular communication and always responded promptly to any queries - thanks very much!

13 March 2026

Communication was great

05 June 2026

A salesperson is always able to collect y car. The online check in is efficient and allows easy communication. Updates and payment are online and the whole process is so easy.

04 June 2026

As always excellent support from Vines and Elena on the service / support team. It took a while to resolve the software problem with the car so perhaps feedback could be sent to the manufacturer to consider how this happened and how to prevent?

03 June 2026

Teresa Harris was very helpful in arranging for a technician to investigate a problem with the headlamps on main beam. Steve collected & returned the car with his usual pleasant efficiency

03 June 2026

Not proactive - car failed MOT due to 2 tears in tyres however that could have been detected once they put the car on the ramp. We had no choice but to spend and additional £250 on tyres from you (vs a local garage). Salespeople ignored my husband

03 June 2026

They did a great job since I was there, also given a free health checkup and also free exterior wash as well

01 June 2026

Fully satisfied with Vines. From booking to completion of the service I was kept informed. Staff explained what this service entailed and what the likely cost would. Vines is the real deal and I will be returning to them as necessary.

01 June 2026

Took advantage of the convenience of the while you wait facility at Vines of Redhill. The work was performed smoothly and in a prompt manner and included a complimentary wash and vacuum.

01 June 2026

Good service

01 June 2026

Very efficient service.

31 May 2026

Vines just delivers. Helpful professional staff (Louis in this instance) reasonable prices and time spent in dealership

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31 May 2026

Clear information. Friendly service.

31 May 2026

The service levels at Vines Redhill are always superb, they go to extra mile every time and make you feel at ease. Nothing is too much trouble and I'm always kept informed and up to date. Credit to Paul and his team their efforts are appreciated

30 May 2026

Great service from Vines. Elena always very knowledgable, courteous and helpful.

29 May 2026

Jim who did the health check very informative really appreciated him explain how things worked and what he did to find the problem. Personally one of the most useful health checks I have had.

29 May 2026

It was only a minor issue regarding tyre valve but they were prompt and efficient in dealing with it.

28 May 2026

Professional and frictionless experience for warranty service

27 May 2026

Efficient service, although it seemed pricey

27 May 2026

Kept me informed re status of car

27 May 2026

Everything done as agreed, price reasonable, car returned looking clean inside and out !

27 May 2026

Only popped the car in for an MOT and it came back beautifully cleaned.

26 May 2026

The team at Vine's are always good to deal with and I appreciate being able to work upstairs

24 May 2026

Dropping off and picking up the car was excellent. Staff were polite, the process was quick, and I didn't have to wait. Overall a smooth experience.

21 May 2026

Very good service and information feed back was spot on.

20 May 2026

Elena was responsive, understanding, empathetic, friendly but professional from start to finish... definitely an employee of the month, if not year! Fabulous service - great communication skills!

19 May 2026

Received excellent service from Elena

19 May 2026

Had everything I needed - internet and coffee

18 May 2026

Service and MOT carried out on time and car cleaned. Also courtesy car provided, (a service that not all BMW dealerships provide) Happy with the service provide

18 May 2026

I was contacted to have a replacement starter motor fitted (recall). Although I bought the car, and had itserviced at Vines Redhill the appointment was for Vines Gatwick. Once rearranged for Redhill everything went smoothly, thanks to Dean Orford.

17 May 2026

I was blatantly lied to, I had my check engine light on and advised my car needed some 4hrs investigation @£150 am hour as the manifold needed to be stripped out to get to sensor,

17 May 2026

All staff were professional, informative and friendly! Please with the overall standard of work and courtesy clean was greatly appreciated!

17 May 2026

Elena McGrath is always exceptionally helpful.

16 May 2026

Work was carried out professionally without trying to find additional unwarrented work. Car was returned immaculately clean.

16 May 2026

All very helpful.

15 May 2026

Booking easy. Engineer on line report excellent. Service staff polite and friendly. Gave go ahead for repair to internal lock switch but work not done. Apology on departure that car not cleaned.

14 May 2026

Everything requested was carried out to perfection!

13 May 2026

Service carried out promptly while I waited for vehicle.

08 May 2026

All good.

07 May 2026

Issue diagnosed and resolved with part free issued as good will by BMW

07 May 2026

Professional friendly service

05 May 2026

Excellent and speedy service

04 May 2026

Great service as always

04 May 2026

Excellent and very prompt service

04 May 2026

The Service Team have always been very helpful and have kept me up to date at all stages.

03 May 2026

Every thing like clockwork

30 April 2026

Retailer of the year 2025!

29 April 2026

£1,000 to replace an electric window motor is ridiculous. The car's on board computer had not been updated when I picked it up so was still showing as needing a service. The car was also filthy on the outside (much worse than when I dropped it off).

28 April 2026

Great service as usual. Nothing too much trouble.

27 April 2026

Excellent customer service and communication

22 April 2026

Always get great customer service from Vines in Redhlill.

21 April 2026

Would have been a 5 except for the insistence to use an iPad / electronic documents. Call me skeptical, but I don't trust anything I don't have a written paper copy of, you can't dispute that (but on a computer things can technically be changed).

21 April 2026

All work completed on time as agreed

20 April 2026

Easy booking process.

19 April 2026

The whole process from first view to picking up the car was smooth and stress free. Salesman was very knowledgeable and helpful as was all other members of staff I dealt with.

19 April 2026

Work carried out promptly and professionally.

14 April 2026

All seemed to be as it should be.

14 April 2026

Prompt friendly service

13 April 2026

Very professional service

13 April 2026

To be honest, it came in for spark plugs and cost over £300! When I checked later, the spark plus cost around £20 for the set, and should have taken to do, it was around 30 minutes to fit, which means you are charging out at the rate of over £250 ph!

13 April 2026

Excellent service.

13 April 2026

Seen to quickly. Friendly staff

07 April 2026

The recall process was proactive and straightforward.

07 April 2026

All went smoothly, trouble free.

06 April 2026

Fast service

05 April 2026

Extremely effecient

02 April 2026

Dealt with promptly, courteously and promptly

01 April 2026

great service from all the staff

31 March 2026

Polite efficient friendly service

31 March 2026

Easy to book a while you wait MOT appointment as I normally book ahead. Very nice customer lounge.

31 March 2026

Always a good experience at Vines, Redhill. Friendly team, good atmosphere.

29 March 2026

Took slightly longer than the forecast 1 1/2 hours but otherwise was as good as ever

28 March 2026

Professional service at an acceptable price

27 March 2026

Best service I've recieved in 30 plus years of car ownership including many bmws. Elena McGrath is so on the ball .. polite. Honest. Empathetic. Knowledgeable Responds quickly. 11 out of 10. I need to employ her

25 March 2026

Very easy to book online

24 March 2026

Great service as always from Vines

23 March 2026

The guy i dealt with, kept me updated while i waited for my car and was very pleasant and nice.

23 March 2026

A great welcome, specific information on progress, video feedback and guidance to ensure that my BMW continues to be the Ultimate Driving Machine.

20 March 2026

Brilliant customer service from Elena and expert knowledge from the technician Patrick.

19 March 2026

You have been servicing my car for the last 4 years or more. The fact that l keep returning to you says it all don't you think. You are the best.

18 March 2026

Very smooth and easy process, thanks Dean!

17 March 2026

Easy booking and efficient check in made life easy

17 March 2026

Treated like a valued customer. Everything was done as it should be.

16 March 2026

Smooth service. Pick up and drop off quicker than expected

16 March 2026

My car was recalled, and BMW did a really good and helpful report

15 March 2026

Service whilst you wait, and not too long.

14 March 2026

The experience was not great and I wouldn't recommend the service to anyone.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Vines of Redhill BMW

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01293 772000

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map

Address

10-12 Bonehurst Road, Salfords, Redhill, Surrey, RH1 5EP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0800 9154700

Map

Areas served

Redhill as well as surrounding areas including Oxted, Lingfield, Godstone and Tadworth

View map