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no delivery service available, the courtesy car was too small
It is much better than on several previous occasions
I was very happy
The Vines Redhill service team were extremely helpful when diagnosing andcresolving my BMWs issue. Barnaby kept me updated through the whole process and was very professional. A great asset to BMW.
Work was carried out efficiently and staff were very courteous.
Excellent service from a technically competent team.
Tea coffee TV newspapers all provided while we waited.
All on time, explanations given of work done
Everyones very helpful and feel relaxed ??
No updates on my car despite messages left with reception and person dealing with my car. Never returned my calls either.
Personnel service was fine but had to be reminded that it was a fleet car on account.
Great customer care
The only thing I was surprised is that within two days my back left tyre shows low pressure.
Steve was excellent throughout
Kept informed of progress of works being undertaken.
Dropped car off was given a courtesy car all done in 2 days. Effortless.
Courteous staff and a nice atmosphere
The original estimate of the time needed for the repair (given when booking at previous visit) turned out to be wrong by about 3 hours. However this was dealt with very well on the day by a discount
We are used to having our car serviced at BMW - and paying extra we expect the extra lengths you go to, sadly on this occasion the car was not washed/cleaned as usual - we were VERY disappointed
Got my car serviced, cleaned and completed really quickly. Good communication.
Found a couple of spots of 'grease' on the body work / starter button afterwards.
They are courteous and professional at every turn, and kept me informed at every stage of my service.
Couldn't fault the process
When the vehicle was returned the member of the service team didn't point out that there was an item that needed immediate attention. When the vehicle was rebooked for the part hadn't been order meaning an extra day in the garage.
It was only a MOT but attended too, vastly better, this time
Staff courteous and helpful.
I was pleased with the work done. However, I was told that the work would take 1.5 hours. It did but I had to wait another half hour for the paperwork.
Stephen Edwards made the process very simple and nothing was too much trouble. Went above and beyond to deliver a great experience.
Staff always polite and helpful
Well organised, easy to work (as I wait) all servicing carried out to time.
Previously, work carried out was fully debriefed, I have yet to find out if all work was carried out, and was only informed that the gearbox had in effect been given a "crtl, alt, del" process. My concern was more mechanical than operation.
Made it easy
As I said above, the service team from reception to the engineers who work on the car and send you a service report are all polite and knowledgeable and I feel the service level at Vines is second to none.
Fabulous customer service, helpful engaging staff where nothing is too much trouble. Not the cheapest dealer in the world but probably the best overall value and customer experiance.
My car was ready at thecagreed time.
Far too expensive for such minor service.
We all seem to spend a great deal of time working, so to have a simple company to deal with is very important.
Dominice and Sarah were excellent. They kept me fully informed while I was waiting.
Justin Lambert went above and beyond to help us decide on the right car for us and also to get us the car. He kept in constant contact and cleared a number of hurdles for us
People friendly, courteous and waiting area excellent. Limitless teas & coffee & biscuits! Also the car is always valeted. Only thing to improve would be to charge the vehicle
Visit as expected and accommodated need for auto courtesy car.
Knowledgable helpful and kept me informed
Service manager was excellent and very professional in what was quite an emotional time for me!
Car collected and delivered to my home no hassle and clear communication if issues with the car
Justin and the team at Vines always deliver a fantastic service across all aspects of the experience.
Kept me up to date always call back when they say they will
A very friendly and efficient service, with staff that genuinely do care about customer service
A swift and courteous experience
AS above like the environment and reception
Efficient, friendly service.
Im very happy with the pickup & drop off service.
Delivered on time as promised
Again I have nothing but praise for the attention to detail and the knowledge of the sales rep Josh.
Good smooth service, including collecting me from Gatwick station. Good amount of time spent explaining the vehicle and comms/navigation system. Only adverse comment is when I sent emails there was no acknowledgement until I chased myself to check.
Generally we were very satisfied but you do not get top marks as I am still waiting for some promised answers
Great service at Vines, Nick Weller was always happy to answer questions and give updates on the status of the order.
Couple of bits not working yet
The team at Vine's treat you like an individual - I'm fortunate to have had the same sales advisor for a few years now and he knows exactly what I am after.
This was good, and the salesman was most helpful. The problem developed after delivery.
high customer service and attention to detail
Nick Weller helped with explaining all the options arranged test drives and could not have been more helpful