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Sam Belton

BMW New Car Sales Manager

Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Patrick Card

Sales Executive

Mario Hale

Sales Executive

Jolie Turner

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As well as the Amex issue. The cleaning after the service was average at best - think a supermarket cleaning but worse! The real reason for such a low mark is that I have emailed and feed this information back to the garage and been totally ignored!

Service

due to recall on vehicle I was not pleased to carry out major works to my investment vehicle - limited edition Jahre 30 M3. But advisor took exceptional care with my vehicle to which I was grateful.

Service

good

Service

Had my car for over 1 month, called almost everyday to see what's going on, always told I would get a call back and never did, brought car back with a problem created by the technician, was being spoken to sarcastically

Service

Very efficient and polite. Collected me from the station when the trains were up the spout which was a very nice gesture.

Service

Customer service was excellent.

Service

Refer to my answer above

Service

Took car in to check suspension as was not driving correctly and steering wheel has never been straight. They stated they had test driven and no issues. I asked them to check tracking. They refused. I have taken elsewhere and tracking WAS out.

Service

I had to telephone to see if my car was ready at 5-15 after the car was taken in at08-30.

Service

I had my car booked in at Cooper croydon the week before and the difference in service was unbelievable - Cooper postponed my service at 7pm the evening before by text message and never called me back again. Good job I also had it booked in vines!!

Service

The only problem was I was kept waiting along time when I picked up my car

Service

Came in for a winter to summer wheel change. Tyre pressures on Summer tyres not checked. Drove away unaware. Low pressure warning light came on on the way home. Contacted service agent via email , and he apologised without suggesting I return later.

Service

Finally, I have found a BMW garage which knows the meaning of customer service!

Service

Very satisfied, staff are helpful before and after service providing details on servicing and what is required to be done in the future

Service

Dean from the service department looked after me. He was excellent and kept me informed at all times during my wait for the car

Service

Vines of Redhill provide excellent service.

Service

I find the staff and layout are less intimidating than your three bridges showroom

Service

Overall a friendly and helpful MOT check.

Service

An intermittent but annoying rattle was not sorted for the second time

Service

Excellent customer service as usual

Service

The vehicle went in for a replacement door mirror lens and at the same time to prepare a quote for replacement of the whole door mirror. I was told that I would receive the quote by email later the same day. This was 10 days ago and I am still wait.

Service

Had to wait two weeks to get a repair done.

Service

First MoT for my vehicle, unfortunately I wasn't called once complete. I was passing so called in on off chance. The valet wasn't completed that was advertised along with the MoT & safety check.

Service

The job and Service met my expectations.

Service

All issues with my car were dealt with as promised

Service

Always helpful friendly staff.

Service

James at Vines Body Shop was exceptional. He was both professional and polite and couldn't have provided a better service. In addition Nick Weller in the Vines Sales Team was also exceptional, very quickly organising a courtesy car; above and beyond.

Service

Collected car, completed work and cleaned car, delivered back as expcted

Service

get reminder texts which is handy, good service all rounds too

Service

The job itself was done as requested. However I was told that a software update was essential or "Quality enhancement EGR" under a safety recall notice which I had not received. When I refused I was asked to sign a disclaimer.

Service

Kept informed of progress and friendly staff but a stated above, 3 visits to find a fault that cannot be repaired

Service

They were great, my booking had been messed up (see below) but they accommodated me without any problems.

Service

I was given very clear information.

Service

Sarah Oickle is an excellent member of your team. On two occasions I've needed assistance (I needed office space / a fax machine) and she couldn't have been more helpful. She is pleasant to deal with an a credit to you

Service

Staff were very friendly and helpful

Service

The work carried out on my car was fantastic, and I love the friendly atmosphere, and the salesman (Patrick) said hello and shook my hand, and the receptionist was very kind and offered me a drink and spoke to me.

Service

Would of given you 5 Stars but let down by your cleaning of my car

Service

Service was very good. Working in London I need notice to return early to pick up the car if it is ready. I had to keep checking each day myself.

Service

As I already advised in the previous survey you sent that seems to have been deleted as you keep sending reminders: After collecting the car as soon as I joined the M25 I had a warning that all 4 new tyres were under pressure

Service

So, so supportive, friendly and flexible. go the extra 100 miles to help.

Service

Kept me well informed

Service

Excellent service as usual from Vines

Service

See above, unfortunately for me, the amount of characters is not enough to go on. Audi here I come.

Service

As above. Poor service delivery.

Service

MOT was imminent and they didn't suggest doing it whilst I was there or tell me that it was due very soon. We also never got a call back we were promised

Service

Good service and attentiion to detail on this and previous occasions. All staff very helpful and obliging

Service

I HAVE HAD THREE TYERS REPLACED 0N THIS CAR THROUGH PUNCTURES IN THE LAST TWO YEARS AND NONE IN THE PREVIOUS SIXTEEN YEARS AND THE CAR HAS ONLY DONE AROUD TWENTY THOUSAND MILES. WHAT THE HELL IS HAPPENING RUN FLATS?

Service

I was told that it was just an oil and filter change. Bit confused as to if the car was checked over - tyres, windscreen washer etc or not. Found the service deal confusing and not sure I understand it even after reading the document several times

Service

staff always pleasant and informative.

Service

Whilst at first a bit put out that the front cigarette lighter cannot be used as a power socket as all previous cars from BMW have. Vines explanation and their efforts to explain in simple terms was top rate as was friendly greeting by all staff

Service

It was my first experience at this dealer. I had been previously (for 16 years) been using Vines gatwick. But the attitude of certain members of the service team is absolutely horrific.

Service

Totally satisfied with the whole experience

Sales

Nice & easy helpful

Sales

I am very satisfied. the sales person was very kind & helpful to explain in details regarding the performance of the vehical.

Sales

Most helpful sales team, friendly and careful introduction to the car and connected services

Sales

Got the car I wanted for the price I wanted with great customer service.

Sales

Excellent customer care, updated at every point of the process.

Sales

No pressure, lots of information, knowledgeable sales person

Sales

Everything went smoothly

Sales

No problems, wait for car to built was the cause for not getting top marks

Sales

Josh was amazing and nothing was too much trouble. He was professional and I had full faith in the information he was giving me

Sales

Did have to wait a while to collect new car as sales representative was busy. This was difficult with two children