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Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Sharon Carey

Parts Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Chelsea Hardaway

BMW Sales Executive

Patrick Card

Sales Executive

Lauren Evans

BMW Sales Executive

Mario Hale

Sales Executive

Jolie Turner

Sales Executive

Dave Coomber

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A very friendly and efficient service, with staff that genuinely do care about customer service

Service

AS above like the environment and reception

Service

A swift and courteous experience

Service

Efficient, friendly service.

Service

I’m very happy with the pickup & drop off service.

Service

You did everything that was required, in a polite and efficient manner. I was kept fully informed of the progress of the cars service.

Service

Having booked face to face with the service department the booking was cancelled. Also I was sent a pile of vouchers for various items a few months ago but of course none of them related to the service I had.

Service

Everything seemed to be carried out well, just a minor glitch with the invoice, quickly resolved.

Service

The staff were very informative throughout

Service

Service as expected.

Service

Outstanding service.

Service

The service was completed whilst I waited within the time advised, with the provision of a comfortable waiting area with free refreshments and WIFI available. The vehicle was returned cleaned both inside and out.

Service

The service always offered is SMART.

Service

Patrick Card quickly understood our requirements and responded accordingly, including bringing a car to our house for a test drive and to see whether it fitted in our garage.

Service

Excellent service.

Service

As above

Service

Although there were delays the level of customer care was good and the delay was explained.

Service

The Service Advisor displayed excellent interpersonal skills, and gave very good advice.

Service

Service/MOT was fine and the lady who dealt with me was very good and professional but bulb was on order and needs to be fitted and someone would contact me to arrange this. Paid but yet to hear any thing or discuss Valuation which was performed

Service

Car wasn't valeted.

Service

All carried out as agreed.

Service

Would have been five stars but one of the service indicators in the car had not been reset and I had to go and tell them.

Service

Excellent service offered by Service Manager, initially and Service Team throughout service process.

Service

Good service.

Service

There was no "over selling " and the service was good

Service

Good value for money and attentive staff.

Service

Vines Redhill are professional, courteous and extremely proficient. They are the best dealership I have been to

Service

Easy to book, check in and pick up

Service

Nick Weller helped with explaining all the options arranged test drives and could not have been more helpful

Sales

Because Mario went above and beyond

Sales

Nick Weller say no more. My second car from him and couldn’t be more helpful

Sales

There was no fuss, no delay, everything was as explained and punctual. Very good.

Sales

minimal contact , bought on line, suits me, eliminates the double glazing sales patter at my local dealer

Sales

There weren't allot of models on the show room as it was quite small but overall a great experience.