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Friendly staff and they made a fuss of my dog
Staff failed to sign and stamp service book despite being assured it had been done forcing me to go back.
Easy experience, no issues.
Good service, I dropped my keys in the day before and got a call halfway through the day asking where my car was. Also didn't do maps update I booked. Didn't give any advice after getting brakes changed.
Nice waiting area with coffee and papers. Helpful service.
My car was collected and delivered when agreed and the work was completed to my satisfaction...a very seamless service
The car was picked up and returned with a very polite service.
For this visit, I had to return the car back several times as the problem was not fully identified first time round nor was it highlighted in the paid vehicle inspection stages.
Having picked up my car and driven off, there was a worrying noise from the front suspension/steering. I immediately returned the car and was informed that an adjustable wrench had been left attached to the steering mechanism or shock absorber.
Customer service was outstanding by the service manager
All good from start to finish both days.
Warranty fault not diagnosed & tested correctly. Means another repair visit.
Waiting was unusually long
Car issue was solved on time
No issues, positive experience, aside from the bill of course
The personal attention..
The whole process was inefficient & inconvenient (not enough characters to explain). Despite being told that the driver's seat had not been moved, it has been. I am disabled and am now getting back ache & can't get the seat position quite right again
great service but limited parking
Booking appointment was easy, car was serviced an ready when promised
Fast, efficient, honest and best of all an 840d to drive whilst mine was in for service. :)
Value for money.
Although Vines had the car for 24 hours, it wasnt ready for collection when I arrived at the agreed time
The radiator problem was fixed but the speaker issue wasnt despite them saying it was. Most interactions seemed quite standoffish like they would rather I wasnt dealing with them atall. I certainly didnt feel like a valued paying customer
Completed in the time quoted.
I had to wait three weeks to get the car booked in which is unusualI find dealing with a centralised switchboard to be misleading and annoying as they send messages which do not get picked up promptlyThe sevice team have no idea I have bought 8 car
The Service experience was very good particularly the video report.
The car was presented back to me with a tyre pressure warning notification which was impossible to remove from the screen - I called service section who said that this was a computer error which could only be resolved by returning the car to Vines
Fast service and tech took the time to come out with me to identify the rattle coming frot he front suspension
Please look at first question answer
Staff were polite and helpful but when I picked up the car the seats,mirrors and someone elses phone was programmed into the I drive and there was 20miles more on the Speedo
Friendly, courteous and efficient.
Just a very professional service.
Car was noticeably better to drive after the service. Liked the way you combined service and MOT. Liked the car cleaning done.
Always a pleasure dealing with the staff at bmw salfords
Service for what we went in for was completed without fuss.However very disappointed that the left front alloy wheel has been damaged whilst in the garage. Would have been more respectful to let us know before we got it home.
Greeted immediately on entering show room and attended to by pleasant polite staff.
There was no element of dissatisfaction
Very happy. As per above
Body shop, service and sales staff were superb. Wing mirror repair and finish done fast & very professionally. Great flexibility too, looking after my car whilst I was on overseas business trip. 4 stars=repair costs very high & car was not washed.
Had to return the car as parts not fitted correctly, if a road test been carried out this error would have been identified.
Great experience but factory build time was long
I was not pushed into purchasing the car and Patrick spent time and made sure we had all our questions answered. The process was smooth and I was kept informed all the way through from ordering.
Fulfilled with everything I need to know and had answers to all questions I asked
Patrick Card was very helpful and accommodating especially with how I wanted the car to be delivered. Patrick also answered my many questions and kept me informed throughout the ordering process.
completely satisfied with everything from beginning to driving away
Would have loved to be able to select our own license plate! Which ended up on another car at the dealer!
Excellent service from the sales executive who helped us, very responsive locating the right car within a few days to enable us to take advantage of a 0% APR deal, very good handover and explanation of the car's features and a good follow-up.