Meet the team.

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Sam Belton

BMW New Car Sales Manager

Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Patrick Card

Sales Executive

Mario Hale

Sales Executive

Jolie Turner

Sales Executive

Dave Coomber

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly staff and they made a fuss of my dog

Service

Staff failed to sign and stamp service book despite being assured it had been done forcing me to go back.

Service

Easy experience, no issues.

Service

Good service, I dropped my keys in the day before and got a call halfway through the day asking where my car was. Also didn't do maps update I booked. Didn't give any advice after getting brakes changed.

Service

Nice waiting area with coffee and papers. Helpful service.

Service

My car was collected and delivered when agreed and the work was completed to my satisfaction...a very seamless service

Service

The car was picked up and returned with a very polite service.

Service

For this visit, I had to return the car back several times as the problem was not fully identified first time round nor was it highlighted in the paid vehicle inspection stages.

Service

Having picked up my car and driven off, there was a worrying noise from the front suspension/steering. I immediately returned the car and was informed that an adjustable wrench had been left attached to the steering mechanism or shock absorber.

Service

Customer service was outstanding by the service manager

Service

All good from start to finish both days.

Service

Warranty fault not diagnosed & tested correctly. Means another repair visit.

Service

Waiting was unusually long

Service

Car issue was solved on time

Service

No issues, positive experience, aside from the bill of course

Service

The personal attention..

Service

The whole process was inefficient & inconvenient (not enough characters to explain). Despite being told that the driver's seat had not been moved, it has been. I am disabled and am now getting back ache & can't get the seat position quite right again

Service

great service but limited parking

Service

Booking appointment was easy, car was serviced an ready when promised

Service

Fast, efficient, honest and best of all an 840d to drive whilst mine was in for service. :)

Service

Value for money.

Service

Although Vines had the car for 24 hours, it wasn’t ready for collection when I arrived at the agreed time

Service

The radiator problem was fixed but the speaker issue wasn’t despite them saying it was. Most interactions seemed quite standoffish like they would rather I wasn’t dealing with them atall. I certainly didn’t feel like a valued paying customer

Service

Job done!

Service

Completed in the time quoted.

Service

I had to wait three weeks to get the car booked in which is unusualI find dealing with a centralised switchboard to be misleading and annoying as they send messages which do not get picked up promptlyThe sevice team have no idea I have bought 8 car

Service

The Service experience was very good particularly the video report.

Service

The car was presented back to me with a tyre pressure warning notification which was impossible to remove from the screen - I called service section who said that this was a computer error which could only be resolved by returning the car to Vines

Service

Fast service and tech took the time to come out with me to identify the rattle coming frot he front suspension

Service

Please look at first question answer

Service

Staff were polite and helpful but when I picked up the car the seats,mirrors and someone elses phone was programmed into the I drive and there was 20miles more on the Speedo

Service

Friendly, courteous and efficient.

Service

Just a very professional service.

Service

Car was noticeably better to drive after the service. Liked the way you combined service and MOT. Liked the car cleaning done.

Service

Always a pleasure dealing with the staff at bmw salfords

Service

Service for what we went in for was completed without fuss.However very disappointed that the left front alloy wheel has been damaged whilst in the garage. Would have been more respectful to let us know before we got it home.

Service

Greeted immediately on entering show room and attended to by pleasant polite staff.

Service

There was no element of dissatisfaction

Service

Very happy. As per above

Service

Body shop, service and sales staff were superb. Wing mirror repair and finish done fast & very professionally. Great flexibility too, looking after my car whilst I was on overseas business trip. 4 stars=repair costs very high & car was not washed.

Service

Had to return the car as parts not fitted correctly, if a road test been carried out this error would have been identified.

Service

Great experience but factory build time was long

Sales

I was not pushed into purchasing the car and Patrick spent time and made sure we had all our questions answered. The process was smooth and I was kept informed all the way through from ordering.

Sales

Fulfilled with everything I need to know and had answers to all questions I asked

Sales

Patrick Card was very helpful and accommodating especially with how I wanted the car to be delivered. Patrick also answered my many questions and kept me informed throughout the ordering process.

Sales

completely satisfied with everything from beginning to driving away

Sales

Would have loved to be able to select our own license plate! Which ended up on another car at the dealer!

Sales

Excellent service from the sales executive who helped us, very responsive locating the right car within a few days to enable us to take advantage of a 0% APR deal, very good handover and explanation of the car's features and a good follow-up.