Meet the team.

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Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Sharon Carey

Parts Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Patrick Card

Sales Executive

Lauren Evans

BMW Sales Executive

Mario Hale

Sales Executive

Jolie Turner

Sales Executive

Dave Coomber

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

no delivery service available, the courtesy car was too small

Service

It is much better than on several previous occasions

Service

I was very happy

Service

The Vines Redhill service team were extremely helpful when diagnosing andcresolving my BMW’s issue. Barnaby kept me updated through the whole process and was very professional. A great asset to BMW.

Service

Work was carried out efficiently and staff were very courteous.

Service

Excellent service from a technically competent team.

Service

Tea coffee TV newspapers all provided while we waited.

Service

All on time, explanations given of work done

Service

Everyone’s very helpful and feel relaxed ??

Service

No updates on my car despite messages left with reception and person dealing with my car. Never returned my calls either.

Service

Personnel service was fine but had to be reminded that it was a fleet car on account.

Service

Great customer care

Service

The only thing I was surprised is that within two days my back left tyre shows low pressure.

Service

Steve was excellent throughout

Service

Great Service

Service

Kept informed of progress of works being undertaken.

Service

Dropped car off was given a courtesy car all done in 2 days. Effortless.

Service

Courteous staff and a nice atmosphere

Service

The original estimate of the time needed for the repair (given when booking at previous visit) turned out to be wrong by about 3 hours. However this was dealt with very well on the day by a discount

Service

We are used to having our car serviced at BMW - and paying extra we expect the extra lengths you go to, sadly on this occasion the car was not washed/cleaned as usual - we were VERY disappointed

Service

Got my car serviced, cleaned and completed really quickly. Good communication.

Service

Found a couple of spots of 'grease' on the body work / starter button afterwards.

Service

They are courteous and professional at every turn, and kept me informed at every stage of my service.

Service

Couldn't fault the process

Service

When the vehicle was returned the member of the service team didn't point out that there was an item that needed immediate attention. When the vehicle was rebooked for the part hadn't been order meaning an extra day in the garage.

Service

It was only a MOT but attended too, vastly better, this time

Service

Staff courteous and helpful.

Service

I was pleased with the work done. However, I was told that the work would take 1.5 hours. It did but I had to wait another half hour for the paperwork.

Service

Stephen Edwards made the process very simple and nothing was too much trouble. Went above and beyond to deliver a great experience.

Service

Staff always polite and helpful

Service

Well organised, easy to work (as I wait) all servicing carried out to time.

Service

Previously, work carried out was fully debriefed, I have yet to find out if all work was carried out, and was only informed that the gearbox had in effect been given a "crtl, alt, del" process. My concern was more mechanical than operation.

Service

Made it easy

Service

Great

Service

As I said above, the service team from reception to the engineers who work on the car and send you a service report are all polite and knowledgeable and I feel the service level at Vines is second to none.

Service

Fabulous customer service, helpful engaging staff where nothing is too much trouble. Not the cheapest dealer in the world but probably the best overall value and customer experiance.

Service

My car was ready at thecagreed time.

Service

Far too expensive for such minor service.

Service

We all seem to spend a great deal of time working, so to have a simple company to deal with is very important.

Service

Dominice and Sarah were excellent. They kept me fully informed while I was waiting.

Service

Justin Lambert went above and beyond to help us decide on the right car for us and also to get us the car. He kept in constant contact and cleared a number of hurdles for us

Service

People friendly, courteous and waiting area excellent. Limitless teas & coffee & biscuits! Also the car is always valeted. Only thing to improve would be to charge the vehicle

Service

Visit as expected and accommodated need for auto courtesy car.

Service

Knowledgable helpful and kept me informed

Service

Service manager was excellent and very professional in what was quite an emotional time for me!

Service

Car collected and delivered to my home no hassle and clear communication if issues with the car

Service

Excellent service

Service

Justin and the team at Vines always deliver a fantastic service across all aspects of the experience.

Service

Kept me up to date always call back when they say they will

Service

A very friendly and efficient service, with staff that genuinely do care about customer service

Service

A swift and courteous experience

Service

AS above like the environment and reception

Service

Efficient, friendly service.

Service

I’m very happy with the pickup & drop off service.

Service

Delivered on time as promised

Sales

Again I have nothing but praise for the attention to detail and the knowledge of the sales rep Josh.

Sales

Good smooth service, including collecting me from Gatwick station. Good amount of time spent explaining the vehicle and comms/navigation system. Only adverse comment is when I sent emails there was no acknowledgement until I chased myself to check.

Sales

Generally we were very satisfied but you do not get top marks as I am still waiting for some promised answers

Sales

Great service at Vines, Nick Weller was always happy to answer questions and give updates on the status of the order.

Sales

Couple of bits not working yet

Sales

The team at Vine's treat you like an individual - I'm fortunate to have had the same sales advisor for a few years now and he knows exactly what I am after.

Sales

This was good, and the salesman was most helpful. The problem developed after delivery.

Sales

high customer service and attention to detail

Sales

Nick Weller helped with explaining all the options arranged test drives and could not have been more helpful