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Car was noticeably better to drive after the service. Liked the way you combined service and MOT. Liked the car cleaning done.
Professional dealership with good staff. So far they have done everything right!
Always a pleasure dealing with the staff at bmw salfords
Service for what we went in for was completed without fuss.However very disappointed that the left front alloy wheel has been damaged whilst in the garage. Would have been more respectful to let us know before we got it home.
Greeted immediately on entering show room and attended to by pleasant polite staff.
There was no element of dissatisfaction
Body shop, service and sales staff were superb. Wing mirror repair and finish done fast & very professionally. Great flexibility too, looking after my car whilst I was on overseas business trip. 4 stars=repair costs very high & car was not washed.
Very happy. As per above
Had to return the car as parts not fitted correctly, if a road test been carried out this error would have been identified.
Very good BUT when the car was cleaned at the end, they vacuumed the car but didnt do the boot which needed it.
Very helpful staff in the service department at Vines Redhill
Kept us informed of what was happening with the car.
Fixed a problem related to the tire not previously resolved by Barretts of Canterbury in the two opportunities they had to fix it
Very customer focused
I was pleased when BMW got in touch with me to remind me about my MOT. As last year, we agreed to do the annual service at the same time. But this did not get through to the service dept which initially only did the MOT.
Vines are very friendly and try to help in whatever way we want
The service manager is the best I have experienced across any BMW dealership. Friendly, knowledgeable but most importantly he cared about the customer and about the cars that passes through
most of the issues seemed to have been resolved bar one outstanding, also highlighted in aprevious service
as always incredibly well looked after and very professional
answered all my questions and ensured process went well also really like the BMW show room at Salfords.
All done on time. Pleasant staff and nice waiting area.
The vehicle was in the workshop for 5 days; not notified on the day the vehicle was ready for collection. Collected the vehicle and Saturday AM and noticed an unusual noise in the cabin. I have reported this and need to return the car to the workshop
used to go to Copper Croydon they are awful
Great customer service although a pick up drop off service be better when car is in for service or at least a courtesy vehicle
Car was promised to be cleaned after service but was not.
This time the service dept was great. Barnaby arranged this at short notice via email from me and it was all done and dusted in 3 hrs with tyre change including. Excellent service.
Prompt & efficient. Waiting area excellent.
The service was done to my satisfaction.
Latest purchase had noise when driven 1st thing and fault corrected by BMW at 2nd attempt
Vines has always been brilliant. Their service team, and the customer service they offer whilst 'sitting and waiting' is marvellous.
Public facing staff polite and professional
Generally service is fast and efficient, this time I had to wait 2 hours for a tyre to be changed. I asked for the car not to be washed as I was in a hurry, but I did not expect it to come back with tyre adhesive left on the tyre and over the wheel
Service was carried out satisfactorily but booking the service was annoying due to the hard sell of a service plan that I didnt want
Good advice, prompt courteous service
Brakes are still somewhat noisy otherwise everything is ok. Site parking on the day was poor. Good customer facilities if you wait while your car is being serviced.
The highly priced quotations for general service maintenance are still a challenge where the specified job can actually be completed at more cost effectively.
My car was booked in work carried out without hassle. Only negative, parking is a nightmare.
Although satisfied with the staff I felt that the three and a half hour wait for my car which was undergoing an MOT was somewhat excessive. It seemed that perhaps the problem was a Monday morning and an acute shortage of staff. I may be wrong.
Work was completed professionally and the car returned as promised. I was as usual made to feel I was a valued customer
Everything completed to my satisfaction
Just a vehicle health check but cut tyre spotted and changed promptly.
Great service from all concerned - reception, service adviser and the technicians.
Everything was perfect even the coffee!
I bought a used 420d from Vines and was pleased with the experience. I took my wife's 116D for the service there as was not happy with my local dealer in Bromley. Staff at Vines are pleasant and professional.
I couldnt have asked for anything more from my visit, the knowledge of the cars was incredible and I was very very pleased
Quick turnaround and resolved issues promptly.
It worked well although explanation of the work done was sketchy and no comment on state of car generally.Couldn't find an updated service manual.
Car failed MOT on a bulge in the tyre, but I didn't receive a voicemail informing me of this until 1730. I had received a healthcheck report earlier in the day which was all green. They did provide a courtesy car for my trip however.
Everything done that was needed
Friendly staff, regular updates
Paperwork didn't actually mention that I'd had a Warranty Check and Service - it only mentions the MOT
Help exceeded expectation.
The customer service is superb. However, the fault that I took the car in to have fixed is still persisting since I got the car back.
The experience was hassle free from start to finish
no delivery service available, the courtesy car was too small
I was very happy
It is much better than on several previous occasions
The Vines Redhill service team were extremely helpful when diagnosing andcresolving my BMWs issue. Barnaby kept me updated through the whole process and was very professional. A great asset to BMW.
Work was carried out efficiently and staff were very courteous.
Excellent service from a technically competent team.
Tea coffee TV newspapers all provided while we waited.
All on time, explanations given of work done
Everyones very helpful and feel relaxed ??
The only thing I was surprised is that within two days my back left tyre shows low pressure.
No updates on my car despite messages left with reception and person dealing with my car. Never returned my calls either.
Personnel service was fine but had to be reminded that it was a fleet car on account.
Steve was excellent throughout
Great customer care
Kept informed of progress of works being undertaken.
Dropped car off was given a courtesy car all done in 2 days. Effortless.
Courteous staff and a nice atmosphere
Got my car serviced, cleaned and completed really quickly. Good communication.
The original estimate of the time needed for the repair (given when booking at previous visit) turned out to be wrong by about 3 hours. However this was dealt with very well on the day by a discount
We are used to having our car serviced at BMW - and paying extra we expect the extra lengths you go to, sadly on this occasion the car was not washed/cleaned as usual - we were VERY disappointed
They are courteous and professional at every turn, and kept me informed at every stage of my service.
Found a couple of spots of 'grease' on the body work / starter button afterwards.
Couldn't fault the process
When the vehicle was returned the member of the service team didn't point out that there was an item that needed immediate attention. When the vehicle was rebooked for the part hadn't been order meaning an extra day in the garage.
It was only a MOT but attended too, vastly better, this time
Staff courteous and helpful.
I was pleased with the work done. However, I was told that the work would take 1.5 hours. It did but I had to wait another half hour for the paperwork.
Stephen Edwards made the process very simple and nothing was too much trouble. Went above and beyond to deliver a great experience.
Patrick Card was very helpful and accommodating especially with how I wanted the car to be delivered. Patrick also answered my many questions and kept me informed throughout the ordering process.
completely satisfied with everything from beginning to driving away
Would have loved to be able to select our own license plate! Which ended up on another car at the dealer!
Excellent service from the sales executive who helped us, very responsive locating the right car within a few days to enable us to take advantage of a 0% APR deal, very good handover and explanation of the car's features and a good follow-up.
The experience was positive without hard sell but with good suggestions of options. The handover was very good with good explanation of functions and a willingness to explain further if required in particular areas
The customer service from Patrick Card and Bryan Kimber is always first class.
David Coomber the sales advisor was knowledgeable, courteous and helpful throughout the process. Everyone else I dealt with at the centre was polite & helpful.
It was delivered 3 weeks later than expected and it felt like it was delayed deliberately.
Issue with being chased by another sales person when Mario was not around, frustrating as Mario was fully aware of the position.
Order to delivery was achieved in 1 month, which was much quicker than I had anticipated! Overall the buying experience was excellent ably choreographed by Justin.
Delivered on time as promised
Again I have nothing but praise for the attention to detail and the knowledge of the sales rep Josh.
Good smooth service, including collecting me from Gatwick station. Good amount of time spent explaining the vehicle and comms/navigation system. Only adverse comment is when I sent emails there was no acknowledgement until I chased myself to check.
Generally we were very satisfied but you do not get top marks as I am still waiting for some promised answers
Great service at Vines, Nick Weller was always happy to answer questions and give updates on the status of the order.