OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
232 ratings and 111 comments received in the last 90 days.
31 May 2025
Everything went really smoothly, when I needed any help both Justin and Graham were great.
21 May 2025
Excellent service, polite, professional and relaxed.
20 May 2025
The centre worked with us to get close to the pricing we were offered elsewhere. The build delivery came in slightly ahead of schedule although with a slightly incorrect interior.
18 May 2025
Joshua spent the morning sorting out the paperwork and making sure the car was prepared and presented to a high standard. The handover was incredibly professional and all new fictions on the car explained and demonstrated well.
08 May 2025
Perfect
06 May 2025
A joy from arrival - Martin Payne was friendly, professional, knowledgeable, patient and efficient. We had good communication throughout. The reception staff were welcoming and helpful. It was good to meet Josh Morris, we felt valued.
05 May 2025
Everything was taken care of and was extremely efficient. Paperwork was so easy to deal with
03 May 2025
The process was quick and easy, I was kept fully informed at all times.
01 May 2025
Very efficient
08 June 2025
The specified work was carried out efficiently and in addition they did a general health check. My car was collected and returned to which was very convenient and beautifully cleaned
07 June 2025
The car had headlight replaced, and on coming back to me the front panel was not properly attached. Spent two hours the following day taking the car back for adjustments, yet did not get a single apology for the issue. Poor customer service.
07 June 2025
Very efficient
04 June 2025
Efficient and carried out work as per my instructions.
04 June 2025
Expensive but worth
03 June 2025
Polite and friendly staff, pleasant customer area (Is the awful piped music necessary - try switching it off and asking customers which they prefer), and the valet service is appreciated
02 June 2025
Because I'm delighted with my car.
02 June 2025
I wouldn't buy from Vines again, really un-helpful,
27 May 2025
Staff very friendly and helpful, coffee area good too Prices of parts labour expensive in my opinion
27 May 2025
Did the job and washed the car as well, which I really liked
04 June 2025
I was kept well informed and the handover was comprehensive.