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The work carried out on my car was fantastic, and I love the friendly atmosphere, and the salesman (Patrick) said hello and shook my hand, and the receptionist was very kind and offered me a drink and spoke to me.
Would of given you 5 Stars but let down by your cleaning of my car
Service was very good. Working in London I need notice to return early to pick up the car if it is ready. I had to keep checking each day myself.
As I already advised in the previous survey you sent that seems to have been deleted as you keep sending reminders: After collecting the car as soon as I joined the M25 I had a warning that all 4 new tyres were under pressure
So, so supportive, friendly and flexible. go the extra 100 miles to help.
Excellent service as usual from Vines
See above, unfortunately for me, the amount of characters is not enough to go on. Audi here I come.
Kept me well informed
As above. Poor service delivery.
MOT was imminent and they didn't suggest doing it whilst I was there or tell me that it was due very soon. We also never got a call back we were promised
Good service and attentiion to detail on this and previous occasions. All staff very helpful and obliging
I HAVE HAD THREE TYERS REPLACED 0N THIS CAR THROUGH PUNCTURES IN THE LAST TWO YEARS AND NONE IN THE PREVIOUS SIXTEEN YEARS AND THE CAR HAS ONLY DONE AROUD TWENTY THOUSAND MILES. WHAT THE HELL IS HAPPENING RUN FLATS?
I was told that it was just an oil and filter change. Bit confused as to if the car was checked over - tyres, windscreen washer etc or not. Found the service deal confusing and not sure I understand it even after reading the document several times
staff always pleasant and informative.
Whilst at first a bit put out that the front cigarette lighter cannot be used as a power socket as all previous cars from BMW have. Vines explanation and their efforts to explain in simple terms was top rate as was friendly greeting by all staff
It was my first experience at this dealer. I had been previously (for 16 years) been using Vines gatwick. But the attitude of certain members of the service team is absolutely horrific.
Professional and all explained.
Same reason and only one service representative working on a Saturday meant queuing for half an hour to collect car.
Everything was on time, nothing was too much trouble. The repairs were completed to a very high standard
This second visit was managed very well, promptly with a courtesy car. However, the cause of the issue had not been addressed during the first visit, despite assurances that it had.
Very helpful, went out of their way to help
would have been completely satisfied, however was told waiting time was 90 mins and ended being over 2 hours without an update
The car went in for a fault where the car was holding back. They found the fault but didn't rectify it as they reset the computer and we monitoring it. It's now doing it again so going to have to go back again.
Winter wheel swap - car returned with tyre pressures dangerously low - would have expected this to be checked
Amazing staff who will take care of you as soon as you step in the building.
Friendly staff and they made a fuss of my dog
Staff failed to sign and stamp service book despite being assured it had been done forcing me to go back.
Good service, I dropped my keys in the day before and got a call halfway through the day asking where my car was. Also didn't do maps update I booked. Didn't give any advice after getting brakes changed.
Easy experience, no issues.
Nice waiting area with coffee and papers. Helpful service.
My car was collected and delivered when agreed and the work was completed to my satisfaction...a very seamless service
The car was picked up and returned with a very polite service.
For this visit, I had to return the car back several times as the problem was not fully identified first time round nor was it highlighted in the paid vehicle inspection stages.
Having picked up my car and driven off, there was a worrying noise from the front suspension/steering. I immediately returned the car and was informed that an adjustable wrench had been left attached to the steering mechanism or shock absorber.
Customer service was outstanding by the service manager
All good from start to finish both days.
Warranty fault not diagnosed & tested correctly. Means another repair visit.
Waiting was unusually long
Car issue was solved on time
great service but limited parking
No issues, positive experience, aside from the bill of course
The whole process was inefficient & inconvenient (not enough characters to explain). Despite being told that the driver's seat had not been moved, it has been. I am disabled and am now getting back ache & can't get the seat position quite right again
The personal attention..
Booking appointment was easy, car was serviced an ready when promised
Fast, efficient, honest and best of all an 840d to drive whilst mine was in for service. :)
Although Vines had the car for 24 hours, it wasnt ready for collection when I arrived at the agreed time
Value for money.
The radiator problem was fixed but the speaker issue wasnt despite them saying it was. Most interactions seemed quite standoffish like they would rather I wasnt dealing with them atall. I certainly didnt feel like a valued paying customer
Completed in the time quoted.
I had to wait three weeks to get the car booked in which is unusualI find dealing with a centralised switchboard to be misleading and annoying as they send messages which do not get picked up promptlyThe sevice team have no idea I have bought 8 car
The Service experience was very good particularly the video report.
The car was presented back to me with a tyre pressure warning notification which was impossible to remove from the screen - I called service section who said that this was a computer error which could only be resolved by returning the car to Vines
Did have to wait a while to collect new car as sales representative was busy. This was difficult with two children
Mario is a superstar I can't imagine buying a car from anyone else which is probably why this is my 4th BMW! Mario took care of all the details , i just sat back & he did all the hard work.
Great experience but factory build time was long
I was not pushed into purchasing the car and Patrick spent time and made sure we had all our questions answered. The process was smooth and I was kept informed all the way through from ordering.