CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job was completed satisfactorily and on time

Service

Paul Martins left me very satisfied

Service

Excellent service again from Vines Redhill

Service

Collected my car and returned it.

Service

They are always very efficient and friendly

Service

The process was stress free and the car had been washed and vacuumed. Handy as all the car washes were closed because of COVID 19.

Service

Stress free

Service

Service manager Paul has a motived and highly professional team. Dean the service advisor was fantastic. Jim the master technician is the best in the business! Perfect for maintaining a 7 series!

Service

Professional

Service

Efficient, professional and completed the work very quickly

Service

Consistent

Service

Very satisfied

Service

From simple phone call to collection, service and return - quality service.

Service

No hidden extras do a proffesional job.

Service

Barney's customer service was amazing, very helpful and nothing was too much to ask.

Service

All work carried out successfully in the day. I was particularly impressed by the collection/return service while I am isolating because of Covid.

Service

Care and attention and willingness to go the extra mile has been excellent

Service

Always courteous and helpful. During the current COVID situation, collect and deliver has been a godsend. Both cars have suffered for lack of use, and Vines's attention to our needs has kept them both running well.

Service

Efficient and friendly service. Appointment was kept. Use of facilities while I waited for the work to be completed.

Service

Excellent service from Vines again

Service

The personnel at Vines were exceptional with their customer interaction. Pleasant, polite, knowledgeable, and extremely helpful. They made me feel as if I were important.

Service

Efficient and professional

Service

I've used BMW now for PDR several times and it's a reliable go-to.

Service

Everything was taken car of at the times stated

Service

Again, good service, good communication with regards to the repair to my car! I was kept fully appraised as to the process at each stage!

Service

Dean was very helpful and professional.

Service

Excellent team and honest, which I value highly!

Service

No problems with quality of work and the service team.

Service

They were abiding by covid rules they were polite and friendly and kept me informed.

Service

Clear communication with the service team, kept me in the loop throughout the whole process

Service

Sorted out the problem with the car first time round. Friendly staff.

Service

Super quick service, turned it around on the same day.

Service

Reliable, efficient, helpful, no hassle.

Service

The customer service representative went out of her way to get my car seen as quickly as possible, and even managed to get the MOT done at extremely short notice - very happy with the level of service provided every time I have used Vines Redhill.

Service

Brilliant as always. We waited whilst car was serviced & were told how long we had to wait. Receptionist looked after us with coffee & biscuits. The car was valeted & looked like new

Service

I have been using Vines (Redhill) for my purchasing and servicing requirements for approx. 7 years and they have always been helpful, courteous, friendly and above all professional.

Service

Solved matter efficiently.

Service

Again helpful staff, especially during the difficult current circumstances. Useful advice was provided regarding the car. Only minor issue would be that the car was not properly cleaned.

Service

Very attentive and understanding sales & service team.

Service

MOT & service also went as expected

Service

Very good service kept informed throughout

Service

No issues

Service

Very efficient

Service

The free visual video was very nice.

Service

Price OK plus liked the waiting area

Service

Really great

Service

Personal and professional customer service

Service

Very smooth and prompt service.

Service

Perfect service

Service

Justin kept us updated throughout lockdown.

Sales

Nick at the BMW centre in Redhill was fantastic throughout and organised my car purchase almost entirely remotely given the distance between me and the dealership.

Sales

Really good given the challenging circumstances

Sales

Patrick was really helpful from viewing the different cars, to the whole sales process. He kept me in the loop at every stage and was really helpful when I collected the car.

Sales

All staff are lovely, welcoming and very friendly

Sales

Josh the salesman went the extra mile to make sure all my needs were met and I'm a very happy customer.

Sales

Once again no complaints with Vines of Redhill.

Sales

Prompt service

Sales

Great customer service