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Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Luke Brackenbury

General Sales Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Patrick Card

Sales Executive

Mario Hale

Sales Executive

Rob Staines

Sales Executive

Ryan Still

Sales Executive

Jamie Gaylor

BMW Product Genius

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

i was

Service

Always good to have work completed without a hitch

Service

I have to go back for another part as the engineer didn't check out the issue properly on my 1st visit (today's visit was my 2nd visit)

Service

Typically good BMW customer service, somewhat let down by service book not stamped and some fluids not topped up .....so annoyingly a return visit at some point. Makes me wonder (rightly or wrongly) what else didn't get done.

Service

Overall good service.

Service

Excellent service from booking to collection - really good. Just a point though on the courtesy car wash which was done so badly that I had to put the car through a car wash - best not do it at all, than do a bad job!

Service

Our car was collected, serviced, updated, cleaned and returned to us. What else could you expect.

Service

NO PROBLEMS

Service

Fantastic

Service

All as expected but the replacement front break disks and pads were very expensive. Buy a BMW and I suppose that is what you must expect!

Service

On time quality work car was cleaned too Waiting area provided coffee facilties too

Service

Same as answer to Question 1

Service

Polite & friendly. Highly reasonable 4+ servicing costs. Car cleaned well. Relaxed environment & flexible, non-corporate, attitude. Useful 'home office' facility with drinks and biscuits. Vines are not owned by Inchcape! Parking needs to be clearer.

Service

Mostly good. The free car wash did leave the windscreen dirtier with an oily residue that took a couple of days to come off.

Service

Very professional and caring

Service

Dean did a great job managing my service/MOT. 4/5 just because you didn't have a fairly common part in stock, so I had to return the following day.

Service

Prompt service and very helpful staff. One point. I had the car cleaned as I set up a service plan. I always clean my own car. Unfortunately, I believe the valeter to have put micro scratches into the paintwork.

Service

Mostly excellent, could have been more forthcoming about known issues in the phone rather than trying to discourage a warranty claim.

Service

car passed and was cleaned - I was able to use the area upstairs to work while waiting - very good and well looked after

Service

Easy to contact, good availability.

Service

Excellent service - Diagnoisis and resolution seem satisfactory - personal service is always perfect.

Service

They are very customer focused dealer. A true BMW customer care dealer. Always provide great service from reception to the head of business. Mr Chambers is always available to meet with me. In my opinion this dealership is the best in Surrey.

Service

What I wanted done was finished with complete professionalism.

Service

The above paragraph sums up my experience

Service

I was seen on time and the issues I wanted dealt with were resolved

Service

It took me several phone calls to get what I wanted as no one would back to me but we eventually sorted it

Service

Clear understanding of what I required. Courtesy car made available. Phone call advising what work was required and cost. Phone call when car was ready and returned having been washed. Dealt with two members of staff both of whom were first rate.

Service

All went as said

Service

Dealt with effectively.

Service

No problems, kept informed. As always, no problems.

Service

Faultless. Work done efficiently and to correct BMW standard.

Service

As usual excellent service was provided by the service dept.

Service

Knowledgeable and see above

Service

As above - very professional, seamless and quick. Good feedback. Nice facilities while waiting for the car to be serviced.

Service

No problems at all

Service

Good service and communication

Service

Combined with the warranty services re the replacement car the inconvenience of a break down is minimised.

Service

The faulty tyre valve unit was returned to me (in bits!), so I was able to go to Halfords (Crawley), who had incorrectly fitted my tyres to get my money back.

Service

A simple "health check" which I always consider well worth doing and very good value.

Service

Very friendly and helpful .

Service

Dean Orford, very helpful and knowledgeable, promotes a good customer experience.

Service

Excellent service from start to finish

Service

The experience was seamless on the day and without any hassle.

Service

Thorough check, and kept informed

Service

The service guy Dean and reception girls where great but the car wash is not good at all. Dryed soap on the side leaving white marks on the car and it just seemed like a poor wash, I know it's free but at least make it a bit better.

Service

In spite of all the problems they were very helpful

Service

Staff are very good and meet all expectations

Service

All problems solved

Service

So much better than the service I have previously received from Cooper Croydon which was terrible. I will definitely come back to Vines of Redhill again.

Service

Faultless! Very happy. The level of customer service and commitment is a testament to BMW. My previous cars have included cars from Range Rover and VW, and can honestly say the level of customer service tops it all, from the moment you walk in.

Service

Barnaby understands what I need.

Service

Very good service from every staff member I have dealt with.

Service

Service completed satisfactorily, on time as I waited for it and also cleaned to perfection

Service

Efficient

Service

Cant fault it

Service

I have never had any reason to be dissatisfied over the years

Service

Simple service dealt with efficiently

Service

They forgot to reset the service indicator so I had to do another 30 mile round trip to get it reset. The rear parcel shelf had lost one of its rubber Buffers. I was told I had to buy an entire new parcel shelf. I bought the buffer from BMW Park Lane

Service

I was kept in touch with what the service would involve and cost.

Service

Efficient, professional, friendly.

Service

Excellent service, great facilities to enable me to work while I wait and helpful polite employees. Competitive pricing.

Service

Good communication. Great service

Service

Unfortunately there was nowhere to park when I arrived at the dealership. Very chaotic.

Service

Car was booked in quickly and the work was carried out quickly too.

Service

You did what is required, and most importantly with a smile ??

Service

I booked my service last minute and the team were happy to help

Service

No issues whatsoever so far. Was thankfully not too far from my home when Coopers at Burgh Heath stopped servicing BMW. Very comfortable area to wait while servicing is completed and excellent wifi / business area.

Service

I have had a poor experience over the past 2 years. For my recent visit I was told the car was ready for me to pick up only to find it was not ready - I had to wait 20 minutes for the car to be completed.

Service

My 17 year old car was well serviced and returned to me having been washed and was gleaming

Service

Would have been higher, but parking was a hassle. Too much space taken up by sales stock.

Service

As previously stated the staff were very polite helpful and answered all my questions.

Service

Car was left in the morning and was informed by text video and phone call on the progress of my vehicle.

Service

Excessively expensive

Service

I had a loan car which made the experience so easy.

Service

Car serviced in 45mins.

Service

Great experience.

Sales

Ryan at Vines in Redhill was very helpful in every way, going over all the details of the new car with it's numerous "gismos" which were not on my old model and emailing to check we were happy once we got the car home and being there if we had any qu

Sales

Team were great and helpful - but items were missing that were promised as part of package I paid for e.g., wind deflector. This is still to be resolved though I am assured this process is ongoing.

Sales

Very good service and customer care; however more time should be taken with customers as the new cars are full of high tech kit and I am not convinced they are all clear how it all works.

Sales

No problems from beginning to end.

Sales

They are friendly and helpful. Sometimes responses could be quicker though.