Friendly and spot on

Because I had a good experience I'm happy to recommend

When my car developed a serious mechanical fault the potential cost of parts and Labour was frightening. Looking after my interests they contacted BMW and negotiated the parts to be paid by BMW. In doing so, they hugely reduced my bill.

Very Attentive Service representative, who called me several times and explained what they had found and how to proceed

Excellent liaison with the customer and going the extra mile to facilitate the picking up of the vehicle.

Disappointed to be told with less than a days notice that a sanatisation charge of £15 was being added to the bill, and i don't feel £15 is a fair price for the service.

Great service and communication

I was charged for work which I considered should be covered under the warranty. I think charging for sanitisation should be absorbed by BMW/Dealership

They made us feel like a valued customer.