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Sam Belton

BMW New Car Sales Manager

Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Sharon Carey

Parts Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Patrick Card

Sales Executive

Lauren Evans

BMW Sales Executive

Mario Hale

Sales Executive

Jolie Turner

Sales Executive

Dave Coomber

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fixed a problem related to the tire not previously resolved by Barretts of Canterbury in the two opportunities they had to fix it

Service

Very customer focused

Service

I was pleased when BMW got in touch with me to remind me about my MOT. As last year, we agreed to do the annual service at the same time. But this did not get through to the service dept which initially only did the MOT.

Service

Vines are very friendly and try to help in whatever way we want

Service

most of the issues seemed to have been resolved bar one outstanding, also highlighted in aprevious service

Service

The service manager is the best I have experienced across any BMW dealership. Friendly, knowledgeable but most importantly he cared about the customer and about the cars that passes through

Service

as always incredibly well looked after and very professional

Service

All done on time. Pleasant staff and nice waiting area.

Service

answered all my questions and ensured process went well also really like the BMW show room at Salfords.

Service

The vehicle was in the workshop for 5 days; not notified on the day the vehicle was ready for collection. Collected the vehicle and Saturday AM and noticed an unusual noise in the cabin. I have reported this and need to return the car to the workshop

Service

used to go to Copper Croydon they are awful

Service

Great customer service although a pick up drop off service be better when car is in for service or at least a courtesy vehicle

Service

Car was promised to be cleaned after service but was not.

Service

This time the service dept was great. Barnaby arranged this at short notice via email from me and it was all done and dusted in 3 hrs with tyre change including. Excellent service.

Service

Prompt & efficient. Waiting area excellent.

Service

The service was done to my satisfaction.

Service

Vines has always been brilliant. Their service team, and the customer service they offer whilst 'sitting and waiting' is marvellous.

Service

Public facing staff polite and professional

Service

Latest purchase had noise when driven 1st thing and fault corrected by BMW at 2nd attempt

Service

Service was carried out satisfactorily but booking the service was annoying due to the hard sell of a service plan that I didn’t want

Service

Good advice, prompt courteous service

Service

Generally service is fast and efficient, this time I had to wait 2 hours for a tyre to be changed. I asked for the car not to be washed as I was in a hurry, but I did not expect it to come back with tyre adhesive left on the tyre and over the wheel

Service

The highly priced quotations for general service maintenance are still a challenge where the specified job can actually be completed at more cost effectively.

Service

Brakes are still somewhat noisy otherwise everything is ok. Site parking on the day was poor. Good customer facilities if you wait while your car is being serviced.

Service

My car was booked in work carried out without hassle. Only negative, parking is a nightmare.

Service

Although satisfied with the staff I felt that the three and a half hour wait for my car which was undergoing an MOT was somewhat excessive. It seemed that perhaps the problem was a Monday morning and an acute shortage of staff. I may be wrong.

Service

Work was completed professionally and the car returned as promised. I was as usual made to feel I was a valued customer

Service

Just a vehicle health check but cut tyre spotted and changed promptly.

Service

Everything completed to my satisfaction

Service

Great service from all concerned - reception, service adviser and the technicians.

Service

Everything was perfect even the coffee!

Service

I bought a used 420d from Vines and was pleased with the experience. I took my wife's 116D for the service there as was not happy with my local dealer in Bromley. Staff at Vines are pleasant and professional.

Service

I couldn’t have asked for anything more from my visit, the knowledge of the cars was incredible and I was very very pleased

Service

It worked well although explanation of the work done was sketchy and no comment on state of car generally.Couldn't find an updated service manual.

Service

Quick turnaround and resolved issues promptly.

Service

Car failed MOT on a bulge in the tyre, but I didn't receive a voicemail informing me of this until 1730. I had received a healthcheck report earlier in the day which was all green. They did provide a courtesy car for my trip however.

Service

Help exceeded expectation.

Service

Everything done that was needed

Service

Paperwork didn't actually mention that I'd had a Warranty Check and Service - it only mentions the MOT

Service

Friendly staff, regular updates

Service

The customer service is superb. However, the fault that I took the car in to have fixed is still persisting since I got the car back.

Service

The experience was hassle free from start to finish

Service

It is much better than on several previous occasions

Service

no delivery service available, the courtesy car was too small

Service

I was very happy

Service

The Vines Redhill service team were extremely helpful when diagnosing andcresolving my BMW’s issue. Barnaby kept me updated through the whole process and was very professional. A great asset to BMW.

Service

Work was carried out efficiently and staff were very courteous.

Service

Excellent service from a technically competent team.

Service

All on time, explanations given of work done

Service

Tea coffee TV newspapers all provided while we waited.

Service

Everyone’s very helpful and feel relaxed ??

Service

The only thing I was surprised is that within two days my back left tyre shows low pressure.

Service

Personnel service was fine but had to be reminded that it was a fleet car on account.

Service

Great customer care

Service

No updates on my car despite messages left with reception and person dealing with my car. Never returned my calls either.

Service

Steve was excellent throughout

Service

Kept informed of progress of works being undertaken.

Service

Great Service

Service

Courteous staff and a nice atmosphere

Service

Dropped car off was given a courtesy car all done in 2 days. Effortless.

Service

The original estimate of the time needed for the repair (given when booking at previous visit) turned out to be wrong by about 3 hours. However this was dealt with very well on the day by a discount

Service

Got my car serviced, cleaned and completed really quickly. Good communication.

Service

We are used to having our car serviced at BMW - and paying extra we expect the extra lengths you go to, sadly on this occasion the car was not washed/cleaned as usual - we were VERY disappointed

Service

They are courteous and professional at every turn, and kept me informed at every stage of my service.

Service

Couldn't fault the process

Service

Found a couple of spots of 'grease' on the body work / starter button afterwards.

Service

When the vehicle was returned the member of the service team didn't point out that there was an item that needed immediate attention. When the vehicle was rebooked for the part hadn't been order meaning an extra day in the garage.

Service

It was only a MOT but attended too, vastly better, this time

Service

Staff courteous and helpful.

Service

I was pleased with the work done. However, I was told that the work would take 1.5 hours. It did but I had to wait another half hour for the paperwork.

Service

Stephen Edwards made the process very simple and nothing was too much trouble. Went above and beyond to deliver a great experience.

Service

Staff always polite and helpful

Service

Well organised, easy to work (as I wait) all servicing carried out to time.

Service

Previously, work carried out was fully debriefed, I have yet to find out if all work was carried out, and was only informed that the gearbox had in effect been given a "crtl, alt, del" process. My concern was more mechanical than operation.

Service

Great

Service

Made it easy

Service

As I said above, the service team from reception to the engineers who work on the car and send you a service report are all polite and knowledgeable and I feel the service level at Vines is second to none.

Service

Fabulous customer service, helpful engaging staff where nothing is too much trouble. Not the cheapest dealer in the world but probably the best overall value and customer experiance.

Service

Far too expensive for such minor service.

Service

My car was ready at thecagreed time.

Service

We all seem to spend a great deal of time working, so to have a simple company to deal with is very important.

Service

Dominice and Sarah were excellent. They kept me fully informed while I was waiting.

Service

Justin Lambert went above and beyond to help us decide on the right car for us and also to get us the car. He kept in constant contact and cleared a number of hurdles for us

Service

People friendly, courteous and waiting area excellent. Limitless teas & coffee & biscuits! Also the car is always valeted. Only thing to improve would be to charge the vehicle

Service

Visit as expected and accommodated need for auto courtesy car.

Service

The customer service from Patrick Card and Bryan Kimber is always first class.

Sales

The experience was positive without hard sell but with good suggestions of options. The handover was very good with good explanation of functions and a willingness to explain further if required in particular areas

Sales

David Coomber the sales advisor was knowledgeable, courteous and helpful throughout the process. Everyone else I dealt with at the centre was polite & helpful.

Sales

Excellent salesman

Sales

It was delivered 3 weeks later than expected and it felt like it was delayed deliberately.

Sales

Issue with being chased by another sales person when Mario was not around, frustrating as Mario was fully aware of the position.

Sales

Order to delivery was achieved in 1 month, which was much quicker than I had anticipated! Overall the buying experience was excellent ably choreographed by Justin.

Sales

Delivered on time as promised

Sales

Again I have nothing but praise for the attention to detail and the knowledge of the sales rep Josh.

Sales

Good smooth service, including collecting me from Gatwick station. Good amount of time spent explaining the vehicle and comms/navigation system. Only adverse comment is when I sent emails there was no acknowledgement until I chased myself to check.

Sales

Generally we were very satisfied but you do not get top marks as I am still waiting for some promised answers

Sales

Great service at Vines, Nick Weller was always happy to answer questions and give updates on the status of the order.

Sales

Couple of bits not working yet

Sales

The team at Vine's treat you like an individual - I'm fortunate to have had the same sales advisor for a few years now and he knows exactly what I am after.

Sales

This was good, and the salesman was most helpful. The problem developed after delivery.

Sales

high customer service and attention to detail