CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything done as agreed. Booked a taxi home for me and dropped car back later

Service

Good team

Service

Cannot fault the work completed, only the mega-price that one has to pay in comparison to other service garages.

Service

I came in to get my MOT updated which happened. I was told of any issues that could happen, but as my car is due for a service in June/July, Dean advised that it could be done when the service is due which was helpful

Service

Brilliant service but all . Completed the recall and got the car back to me without anything being a problem. Fantastic.

Service

I received good customer service

Service

Everything that needed attention was dealt with quickly

Service

Car was collected and delivered on the same day. Excellent service.

Service

I got well looked after at Vines The staff were very helpful

Service

Attentive staff, good C19 protocols in place, car returned clean

Service

Short recall visit, organised to suit myself without difficulty. Work completed to time and included an underbody video inspection and free valet. Friendly attentive staff at my local dealer always make a customer feel special.

Service

It would have been good to have been told how long before the work would be completed after say 2 hours waiting. I waited 3 hours in all. Otherwise completely satisfied. Reception staff were attentive with drinks.

Service

Quick efficient, booking, entering the building and collecting the car and they washed the car, couldn't have done more.

Service

As above

Service

The service advisor Mr Barnaby Pittingale was very efficient, helpful and courteous.

Service

Josh Morris (Sales) completely on the ball and ensured the purchasing and return of my old car was seamless and very smooth

Service

Having a better service at Redhill I have used Guildford but never again after a bad experience

Service

Excellent customer service staff competent, helpful and friendly.

Service

As above. Kept me updated really week.

Service

Had the parts in stock and could wait .Very clean and fantastic with social distancing.

Service

Very good service, no hassle, no problems and service been done very quickly

Service

Great communication

Service

Booked in for next day, car was serviced in a few hours and ready for collection same day.

Service

Work carried out as expected and even proved to be a bit cheaper than originally quoted. Video of visual checks sent through to verify any findings (which were all good) hence I felt informed of progress throughout the day.

Service

As above

Service

Excellent service advisor helped along the way and kept me updated, Barnaby

Service

Nice staff efficient

Service

Very helpful, friendly and knowledgeable. I could not have wished for a better experience. Teresa, my service representative, was a credit to BMW.

Service

Polite and efficient

Service

Good service. Made to feel welcome. Everything on time. All good

Service

Good servicev

Service

I was dealt with promptly. The lounge was comfortable and was looked after nicely whilst waiting for my car to be seem to. It was also a nice touch to receive a video afterwards showing my cars condition.

Service

Good brand, good service

Service

Did everything I asked and effectively

Service

Issue fixed quickly and no fuss

Service

Car key replaced under warranty

Service

I attended with an issue with no appointment, it was all sorted a few hours later with a full wash inside and outside the car

Service

I was told of car problems as they were investigated, and could discuss various solutions with the mechanic. Of course the video commentary of my car was also reassuring.

Service

Debbie done everything she said she was going to do . Always had time to tell you how things were going & when I should have my car back . A credit to vines Bmw

Service

Nothing to fault.

Service

Couldn't me more helpful

Service

Job was completed satisfactorily and on time

Service

Paul Martins left me very satisfied

Service

Collected my car and returned it.

Service

Excellent service again from Vines Redhill

Service

They are always very efficient and friendly

Service

Stress free

Service

The process was stress free and the car had been washed and vacuumed. Handy as all the car washes were closed because of COVID 19.

Service

Service manager Paul has a motived and highly professional team. Dean the service advisor was fantastic. Jim the master technician is the best in the business! Perfect for maintaining a 7 series!

Service

Professional

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Consistent

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Efficient, professional and completed the work very quickly

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Very satisfied

Service

From simple phone call to collection, service and return - quality service.

Service

No hidden extras do a proffesional job.

Service

Everyone I dealt with was friendly helpful and polite. All of my questions and queries were answered quickly and efficiently. Calls and emails were returned promptly when required. Very professional.

Sales

The Staff, especially Patrick at BMW Redhill were extremely helpful and support you through the whole purchase process. Answer your questions and keep you up to date on the entire purchase which was done efficiently and easily remotely. Thank you

Sales

I could not have asked for more. Rob was helpful, courteous, professional and knowledgeable. The car was delivered on time and with no hassle.

Sales

Despite covid issues which were very carefully managed, my wife and I were very well chaperoned and the new car was introduced to us at an appropriate distanced

Sales

Patrick was exceptionally efficient in keeping me up to date regarding my new BMW. The car was delivered ahead of time frame specified and I was constantly update via telephone or email on its progress.

Sales

Justin kept us updated throughout lockdown.

Sales

Nick at the BMW centre in Redhill was fantastic throughout and organised my car purchase almost entirely remotely given the distance between me and the dealership.

Sales

Really good given the challenging circumstances

Sales

Patrick was really helpful from viewing the different cars, to the whole sales process. He kept me in the loop at every stage and was really helpful when I collected the car.

Sales

All staff are lovely, welcoming and very friendly

Sales

Josh the salesman went the extra mile to make sure all my needs were met and I'm a very happy customer.

Sales

Once again no complaints with Vines of Redhill.