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Job was completed satisfactorily and on time
Paul Martins left me very satisfied
Excellent service again from Vines Redhill
Collected my car and returned it.
They are always very efficient and friendly
The process was stress free and the car had been washed and vacuumed. Handy as all the car washes were closed because of COVID 19.
Service manager Paul has a motived and highly professional team. Dean the service advisor was fantastic. Jim the master technician is the best in the business! Perfect for maintaining a 7 series!
Efficient, professional and completed the work very quickly
From simple phone call to collection, service and return - quality service.
No hidden extras do a proffesional job.
Barney's customer service was amazing, very helpful and nothing was too much to ask.
All work carried out successfully in the day. I was particularly impressed by the collection/return service while I am isolating because of Covid.
Care and attention and willingness to go the extra mile has been excellent
Always courteous and helpful. During the current COVID situation, collect and deliver has been a godsend. Both cars have suffered for lack of use, and Vines's attention to our needs has kept them both running well.
Efficient and friendly service. Appointment was kept. Use of facilities while I waited for the work to be completed.
Excellent service from Vines again
The personnel at Vines were exceptional with their customer interaction. Pleasant, polite, knowledgeable, and extremely helpful. They made me feel as if I were important.
Efficient and professional
I've used BMW now for PDR several times and it's a reliable go-to.
Everything was taken car of at the times stated
Again, good service, good communication with regards to the repair to my car! I was kept fully appraised as to the process at each stage!
Dean was very helpful and professional.
Excellent team and honest, which I value highly!
No problems with quality of work and the service team.
They were abiding by covid rules they were polite and friendly and kept me informed.
Clear communication with the service team, kept me in the loop throughout the whole process
Sorted out the problem with the car first time round. Friendly staff.
Super quick service, turned it around on the same day.
Reliable, efficient, helpful, no hassle.
The customer service representative went out of her way to get my car seen as quickly as possible, and even managed to get the MOT done at extremely short notice - very happy with the level of service provided every time I have used Vines Redhill.
Brilliant as always. We waited whilst car was serviced & were told how long we had to wait. Receptionist looked after us with coffee & biscuits. The car was valeted & looked like new
I have been using Vines (Redhill) for my purchasing and servicing requirements for approx. 7 years and they have always been helpful, courteous, friendly and above all professional.
Solved matter efficiently.
Again helpful staff, especially during the difficult current circumstances. Useful advice was provided regarding the car. Only minor issue would be that the car was not properly cleaned.
Very attentive and understanding sales & service team.
MOT & service also went as expected
Very good service kept informed throughout
The free visual video was very nice.
Price OK plus liked the waiting area
Personal and professional customer service
Very smooth and prompt service.
Justin kept us updated throughout lockdown.
Nick at the BMW centre in Redhill was fantastic throughout and organised my car purchase almost entirely remotely given the distance between me and the dealership.
Really good given the challenging circumstances
Patrick was really helpful from viewing the different cars, to the whole sales process. He kept me in the loop at every stage and was really helpful when I collected the car.
All staff are lovely, welcoming and very friendly
Josh the salesman went the extra mile to make sure all my needs were met and I'm a very happy customer.
Once again no complaints with Vines of Redhill.
Great customer service