CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and spot on

Service

Because I had a good experience I'm happy to recommend

Service

When my car developed a serious mechanical fault the potential cost of parts and Labour was frightening. Looking after my interests they contacted BMW and negotiated the parts to be paid by BMW. In doing so, they hugely reduced my bill.

Service

Very Attentive Service representative, who called me several times and explained what they had found and how to proceed

Service

Excellent liaison with the customer and going the extra mile to facilitate the picking up of the vehicle.

Service

Disappointed to be told with less than a days notice that a sanatisation charge of £15 was being added to the bill, and i don't feel £15 is a fair price for the service.

Service

Great service and communication

Service

I was charged for work which I considered should be covered under the warranty. I think charging for sanitisation should be absorbed by BMW/Dealership

Service

They made us feel like a valued customer.