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Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Patrick Card

Sales Executive

Mario Hale

Sales Executive

Rob Staines

Sales Executive

Ryan Still

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

In spite of all the problems they were very helpful

Service

All problems solved

Service

Staff are very good and meet all expectations

Service

So much better than the service I have previously received from Cooper Croydon which was terrible. I will definitely come back to Vines of Redhill again.

Service

Faultless! Very happy. The level of customer service and commitment is a testament to BMW. My previous cars have included cars from Range Rover and VW, and can honestly say the level of customer service tops it all, from the moment you walk in.

Service

Barnaby understands what I need.

Service

Very good service from every staff member I have dealt with.

Service

Efficient

Service

Service completed satisfactorily, on time as I waited for it and also cleaned to perfection

Service

I have never had any reason to be dissatisfied over the years

Service

Cant fault it

Service

Simple service dealt with efficiently

Service

They forgot to reset the service indicator so I had to do another 30 mile round trip to get it reset. The rear parcel shelf had lost one of its rubber Buffers. I was told I had to buy an entire new parcel shelf. I bought the buffer from BMW Park Lane

Service

Efficient, professional, friendly.

Service

Excellent service, great facilities to enable me to work while I wait and helpful polite employees. Competitive pricing.

Service

I was kept in touch with what the service would involve and cost.

Service

Good communication. Great service

Service

Unfortunately there was nowhere to park when I arrived at the dealership. Very chaotic.

Service

Car was booked in quickly and the work was carried out quickly too.

Service

You did what is required, and most importantly with a smile ??

Service

I booked my service last minute and the team were happy to help

Service

No issues whatsoever so far. Was thankfully not too far from my home when Coopers at Burgh Heath stopped servicing BMW. Very comfortable area to wait while servicing is completed and excellent wifi / business area.

Service

I have had a poor experience over the past 2 years. For my recent visit I was told the car was ready for me to pick up only to find it was not ready - I had to wait 20 minutes for the car to be completed.

Service

My 17 year old car was well serviced and returned to me having been washed and was gleaming

Service

Would have been higher, but parking was a hassle. Too much space taken up by sales stock.

Service

As previously stated the staff were very polite helpful and answered all my questions.

Service

Car was left in the morning and was informed by text video and phone call on the progress of my vehicle.

Service

Excessively expensive

Service

I had a loan car which made the experience so easy.

Service

Car serviced in 45mins.

Service

As well as my first answer they made an outstanding effort to understand my requirements & satisfy those.

Service

The car was in for front brakes but didn't need them - some issue with the software / sensor. However with hindsight the need for brakes was only flagged up at the previous visit which included a software update. So not really sure I should have paid

Service

Excellent quality of work and service.

Service

although a resolve was not established, a follow-up call has kept the issue open

Service

Excellent response in terms of priority given to repair. Very helpful staff all round. They have impressed me and helped to reduce the time the car was in the workshop to a minimum.

Service

the service was extremely expensive for an oil change and the account was not explained very well, along with the service assistant trying to phone me when I was actually in your lounge area and never even left a message to say the car was ready.

Service

They acknowledged me by my name as l drove in shows early planning There was no waiting however that may be as l was the only one there The real test will come when i book for a full service due soon

Service

The end-of-warranty check was carried out and the vehicle returned in a clean condition. I was offered various other services which I did not take up.

Service

Everything done as asked and excepted. Service advisor very pleasant and helpful.

Service

They were extremely professional and couldn't have worked harder to find and solve the issue.

Service

Very expensive

Service

As soon as I drove in a man greeted me and guided me where to go , the service department where excellent

Service

I'm a vehicle technician so when I picked my car up I was wearing my overalls, when I was asked If i need any help there seemed to be a little disbelief that I was there to pick up my car.

Service

Vines is a great ambassador of the BMW brand and it fulfils all the customer expectation and aspirations of this marque.

Service

The customer service we got after the service a was very poor, she didn't show any interest of supporting us ,for first time disappointed with the service at customer service.

Service

Courtesy car ready for collection. Marked down as car hadn't been cleaned, and had virtually no diesel in it.

Service

They did everything asked of them, within the agreed time.

Service

Impeccable service

Service

A great family run company who know how to treat their customers.

Service

Asked to investigate a noise which they have not (pretended it was not there), asked them to update the infotainment system as the traffic information on the radio is stuck on at full volume but nothing was done

Service

Efficient booking system. Really liked the video update

Service

I was not charged for replacing the faulty valve

Service

Work was completed to a high standard. James and Dominic were both very helpful and very professional

Service

All went very well

Service

The work was done quickly, with a minimum of fuss, and I dealt with pleasant staff.

Service

Rushed recall so they didn't have to pay for the hire car. Sat nav doesn't work and trim not replaced in boot so return visit required

Service

Very satisfied with primary reason for service, but still waiting for a quote to fix a rear mirror and was never asked about solutions for the time I was going to be without a car.

Service

The car is running well

Service

Customer was good and especially like the car being collected. The main problem was fixed but have had an on going problem with an annoying squeak when the car goes over bumps, still not fixed.

Service

Work carried out incorrectly had to return to have it looked out.

Service

Car washed even though it was just for a new tyre to be fitted

Service

Because I was!!!

Service

Although the work set out was completed well, there is still outstanding work to complete which I hope we can agree a good price.

Service

Satisfied to the extent that the fault was fixed within timescale given and seems to have resolved the problem. Unable to give 5 stars, as earliest vehicle could be booked in from notification of the fault was approx. 1 week and no c/car was offered

Service

Would have given 5* but did not received the promised follow up call. A scratch was noted on the bumper which was reported and was told by Ms McGrath to expect a call from manager, which never happened.

Service

Excellent in every way

Service

I had the chance to meet with the Head of Business Mr Chambers. Once again I was very impressed with the level of service. Please pass my sincere thanks to the following staffs Jean ( receptionist)Barnaby Pittingale , Steven Cooper & Vincent Bull.

Service

friendly, helpful and made to feel nothing is to much trouble

Service

I asked for the body shop to quote for a scratch repair. It was noted down when I booked the service and again when I dropped the car off but not done I was kept waiting for nearly an hour on collection even though I had been told my car was ready

Service

While you wait service new to me BUT a superb system - well managed and conducted by excellent staff

Service

We were extremely satisfied with the service we received at Vines. Everyone was polite and professional, keeping us updated. We dealt with Paul Martins and Sarah Oickle who were a pleasure to deal with. We will definitely use Vines again.

Service

Still waiting on a call back and when I queried the service interval (12000 miles) was told that's because you do small runs so interval services will be sooner. If I'd said I'd dine long journeys I'm sure I would have been told the same thing!

Service

All very helpful

Service

The service element of my visit appeared to be efficient and required

Service

The jobs where completed as discussed and to a high standard and I was informed and shown the results to check I was satisfied

Service

They were unable to fix my air conditioning and nearly 3 weeks later I have still not had any follow up to get it fixed. This is very poor service and I expect better from BMW. The fact that we have had such hot weather has compounded the problem.

Service

The reason I was there, the work on the car was done and in the time I was told it would take.

Service

Been lied to about the condition of my vehicle after having wasted my time by keeping my vehicle in for more than 4 days. Without carrying out proper diagnostics, then told me my Approved Used BMW warranty basically covers nothing.

Service

Ryan at Vines in Redhill was very helpful in every way, going over all the details of the new car with it's numerous "gismos" which were not on my old model and emailing to check we were happy once we got the car home and being there if we had any qu

Sales

Team were great and helpful - but items were missing that were promised as part of package I paid for e.g., wind deflector. This is still to be resolved though I am assured this process is ongoing.

Sales

No problems from beginning to end.

Sales

They are friendly and helpful. Sometimes responses could be quicker though.

Sales

paperwork needs to be streamlined and to hand when needed

Sales

Very satisfied with Jolie friendly approached . Knowledgeable about the car and make me feel comfortable with my new car.