CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again, good service, good communication with regards to the repair to my car! I was kept fully appraised as to the process at each stage!

Service

Excellent team and honest, which I value highly!

Service

No problems with quality of work and the service team.

Service

Clear communication with the service team, kept me in the loop throughout the whole process

Service

Sorted out the problem with the car first time round. Friendly staff.

Service

They were abiding by covid rules they were polite and friendly and kept me informed.

Service

Super quick service, turned it around on the same day.

Service

Reliable, efficient, helpful, no hassle.

Service

The customer service representative went out of her way to get my car seen as quickly as possible, and even managed to get the MOT done at extremely short notice - very happy with the level of service provided every time I have used Vines Redhill.

Service

Brilliant as always. We waited whilst car was serviced & were told how long we had to wait. Receptionist looked after us with coffee & biscuits. The car was valeted & looked like new

Service

I have been using Vines (Redhill) for my purchasing and servicing requirements for approx. 7 years and they have always been helpful, courteous, friendly and above all professional.

Service

Again helpful staff, especially during the difficult current circumstances. Useful advice was provided regarding the car. Only minor issue would be that the car was not properly cleaned.

Service

Solved matter efficiently.

Service

Very attentive and understanding sales & service team.

Service

Very good service kept informed throughout

Service

MOT & service also went as expected

Service

No issues

Service

The free visual video was very nice.

Service

Price OK plus liked the waiting area

Service

Very efficient

Service

Really great

Service

Personal and professional customer service

Service

Perfect service

Service

Very smooth and prompt service.

Service

Great loan car.

Service

They went the extra mile and was extremely helpful & friendly. They did a fantastic job under these difficult circumstances. I'm very impressed.

Service

Good Customer service provided throughout so far.

Service

Always great and easy to do business with. Excellent

Service

The staff make the customer feel valued and give a full explanation of what has been done to the vehicle

Service

Easy transaction and convenient

Service

Excellent service

Service

It is satisfying to find a service department employing a professional person who makes it his business to be efficient, have excellent customer handling and product knowledge, Dean Orford is a credit to Vines of Salford's.

Service

I was very satisfied

Service

Good communication and all work carried out on time and proficiently.

Service

Everything went totally as expected which has always been my experience at Vines

Service

Asked for car back by lunch time and was not only ready on time but had been washed.

Service

Justin Lambert was excellent throughout

Service

Everything as expected

Service

They were well organised. Their COVID 19 changes were reassuring.

Service

Work and problem , quickly resolved. Thanks

Service

Professional and friendly staff. Welcoming and smart/slick office

Service

The people there make it easy. They're friendly, they sort stuff out and they communicate well.

Service

Service was outstanding very helpfull

Service

Staff always curtious and friendly.

Service

Prompt, efficient service and good communication

Service

Excellent and helpful service

Service

Staff helpful and polite, extremely good communication and service

Service

Appointment to suit my schedule, courtesy car, very helpful staff and perfect technical outcome.

Service

Prompt service

Sales

Great customer service

Sales

Our salesman Patrick Card was great from start to finish. From the test drive, the sale and at the handover. All our questions were answered. We were treated as potential customers from the word go. Fantastic service.

Sales

It went very well, with good communication and updating.

Sales

Responsive to questions, test drive rapidly organised.

Sales

Graham Pope was attentive and Vines Redhill felt very secure in the Covid enviroment.