The service it's self on the day was very good

Easy check on with contactless handover of keys and courtesy car.

Everything worked well.

Was easy to book car in for MOT, was done in the time specified and was cleaned as well.

Service is always very good Josh who works in sales always looks after me when I am there the service is 2nd to none

Very satisfied with the service and price.

This is the first time we have had either of our cars serviced by vines. The service was carried out efficiently and on time for both cars on subsequent days.

I was dealt with service agent Barnaby Pittingale. He was very friendly & professional. I throughly enjoyed my visit.

excellent service

Overall good service

As far as I know the requested work was completed.

No issues. Good customer service.

Nothing to complain about!

Appointment was very easy to make and followed up by email and reminder by text was sent. When dropping and collecting vehicle it was very professional and updated what was to be done and when to collect the vehicle . Excellent customer service.

Did what said you would do

What I would expect from a BMW operation

Picked car up and returned on time. Remembered to check the roof as requested. Charged what they said in advance. Responsive when phoned and polite when picking car up. All very good.

Because I had a good experience I'm happy to recommend

Friendly and spot on

Very Attentive Service representative, who called me several times and explained what they had found and how to proceed

When my car developed a serious mechanical fault the potential cost of parts and Labour was frightening. Looking after my interests they contacted BMW and negotiated the parts to be paid by BMW. In doing so, they hugely reduced my bill.

Excellent liaison with the customer and going the extra mile to facilitate the picking up of the vehicle.

I was charged for work which I considered should be covered under the warranty. I think charging for sanitisation should be absorbed by BMW/Dealership

Great service and communication

Disappointed to be told with less than a days notice that a sanatisation charge of £15 was being added to the bill, and i don't feel £15 is a fair price for the service.

Highly professional and kept me well informed.

Given the circumstances due to Covid-19 and the social distancing measures, things could have been quite awkward, but it all went smoothly and we were in and within the hour.