Always good to have work completed without a hitch
Typically good BMW customer service, somewhat let down by service book not stamped and some fluids not topped up .....so annoyingly a return visit at some point. Makes me wonder (rightly or wrongly) what else didn't get done.
I have to go back for another part as the engineer didn't check out the issue properly on my 1st visit (today's visit was my 2nd visit)
Excellent service from booking to collection - really good. Just a point though on the courtesy car wash which was done so badly that I had to put the car through a car wash - best not do it at all, than do a bad job!
Our car was collected, serviced, updated, cleaned and returned to us. What else could you expect.
All as expected but the replacement front break disks and pads were very expensive. Buy a BMW and I suppose that is what you must expect!
On time quality work car was cleaned too Waiting area provided coffee facilties too
Same as answer to Question 1
Polite & friendly. Highly reasonable 4+ servicing costs. Car cleaned well. Relaxed environment & flexible, non-corporate, attitude. Useful 'home office' facility with drinks and biscuits. Vines are not owned by Inchcape! Parking needs to be clearer.
Mostly good. The free car wash did leave the windscreen dirtier with an oily residue that took a couple of days to come off.
Very professional and caring
Dean did a great job managing my service/MOT. 4/5 just because you didn't have a fairly common part in stock, so I had to return the following day.
Mostly excellent, could have been more forthcoming about known issues in the phone rather than trying to discourage a warranty claim.
Prompt service and very helpful staff. One point. I had the car cleaned as I set up a service plan. I always clean my own car. Unfortunately, I believe the valeter to have put micro scratches into the paintwork.
They are very customer focused dealer. A true BMW customer care dealer. Always provide great service from reception to the head of business. Mr Chambers is always available to meet with me. In my opinion this dealership is the best in Surrey.
Easy to contact, good availability.
Excellent service - Diagnoisis and resolution seem satisfactory - personal service is always perfect.
car passed and was cleaned - I was able to use the area upstairs to work while waiting - very good and well looked after
The above paragraph sums up my experience
What I wanted done was finished with complete professionalism.
It took me several phone calls to get what I wanted as no one would back to me but we eventually sorted it
I was seen on time and the issues I wanted dealt with were resolved
Clear understanding of what I required. Courtesy car made available. Phone call advising what work was required and cost. Phone call when car was ready and returned having been washed. Dealt with two members of staff both of whom were first rate.
Faultless. Work done efficiently and to correct BMW standard.
No problems, kept informed. As always, no problems.
As usual excellent service was provided by the service dept.
Knowledgeable and see above
As above - very professional, seamless and quick. Good feedback. Nice facilities while waiting for the car to be serviced.
Good service and communication
The faulty tyre valve unit was returned to me (in bits!), so I was able to go to Halfords (Crawley), who had incorrectly fitted my tyres to get my money back.
Combined with the warranty services re the replacement car the inconvenience of a break down is minimised.
A simple "health check" which I always consider well worth doing and very good value.
Very friendly and helpful .
Dean Orford, very helpful and knowledgeable, promotes a good customer experience.
Excellent service from start to finish
The experience was seamless on the day and without any hassle.
Thorough check, and kept informed
The service guy Dean and reception girls where great but the car wash is not good at all. Dryed soap on the side leaving white marks on the car and it just seemed like a poor wash, I know it's free but at least make it a bit better.
In spite of all the problems they were very helpful
Staff are very good and meet all expectations
Faultless! Very happy. The level of customer service and commitment is a testament to BMW. My previous cars have included cars from Range Rover and VW, and can honestly say the level of customer service tops it all, from the moment you walk in.
So much better than the service I have previously received from Cooper Croydon which was terrible. I will definitely come back to Vines of Redhill again.
Barnaby understands what I need.
Very good service from every staff member I have dealt with.
Service completed satisfactorily, on time as I waited for it and also cleaned to perfection
I have never had any reason to be dissatisfied over the years
They forgot to reset the service indicator so I had to do another 30 mile round trip to get it reset. The rear parcel shelf had lost one of its rubber Buffers. I was told I had to buy an entire new parcel shelf. I bought the buffer from BMW Park Lane
Simple service dealt with efficiently
I was kept in touch with what the service would involve and cost.
Efficient, professional, friendly.
Excellent service, great facilities to enable me to work while I wait and helpful polite employees. Competitive pricing.
Good communication. Great service
Unfortunately there was nowhere to park when I arrived at the dealership. Very chaotic.
Car was booked in quickly and the work was carried out quickly too.
You did what is required, and most importantly with a smile ??
No issues whatsoever so far. Was thankfully not too far from my home when Coopers at Burgh Heath stopped servicing BMW. Very comfortable area to wait while servicing is completed and excellent wifi / business area.
I booked my service last minute and the team were happy to help
I have had a poor experience over the past 2 years. For my recent visit I was told the car was ready for me to pick up only to find it was not ready - I had to wait 20 minutes for the car to be completed.
My 17 year old car was well serviced and returned to me having been washed and was gleaming
As previously stated the staff were very polite helpful and answered all my questions.
Would have been higher, but parking was a hassle. Too much space taken up by sales stock.
Car was left in the morning and was informed by text video and phone call on the progress of my vehicle.
I had a loan car which made the experience so easy.
As well as my first answer they made an outstanding effort to understand my requirements & satisfy those.
The car was in for front brakes but didn't need them - some issue with the software / sensor. However with hindsight the need for brakes was only flagged up at the previous visit which included a software update. So not really sure I should have paid
Ryan at Vines in Redhill was very helpful in every way, going over all the details of the new car with it's numerous "gismos" which were not on my old model and emailing to check we were happy once we got the car home and being there if we had any qu
Team were great and helpful - but items were missing that were promised as part of package I paid for e.g., wind deflector. This is still to be resolved though I am assured this process is ongoing.
Very good service and customer care; however more time should be taken with customers as the new cars are full of high tech kit and I am not convinced they are all clear how it all works.
No problems from beginning to end.
They are friendly and helpful. Sometimes responses could be quicker though.
Vines of Redhill
Reigate
