Although Vines had the car for 24 hours, it wasnt ready for collection when I arrived at the agreed time
The radiator problem was fixed but the speaker issue wasnt despite them saying it was. Most interactions seemed quite standoffish like they would rather I wasnt dealing with them atall. I certainly didnt feel like a valued paying customer
Completed in the time quoted.
I had to wait three weeks to get the car booked in which is unusualI find dealing with a centralised switchboard to be misleading and annoying as they send messages which do not get picked up promptlyThe sevice team have no idea I have bought 8 car
The Service experience was very good particularly the video report.
The car was presented back to me with a tyre pressure warning notification which was impossible to remove from the screen - I called service section who said that this was a computer error which could only be resolved by returning the car to Vines
Fast service and tech took the time to come out with me to identify the rattle coming frot he front suspension
The service was completed on time. The Tecnician was very helpful and gave detailed feedback on a particular issue. Great customer service
It was difficult to get a booking as it was so busy
Please look at first question answer
Staff were polite and helpful but when I picked up the car the seats,mirrors and someone elses phone was programmed into the I drive and there was 20miles more on the Speedo
Friendly, courteous and efficient.
Just a very professional service.
Car was noticeably better to drive after the service. Liked the way you combined service and MOT. Liked the car cleaning done.
Always a pleasure dealing with the staff at bmw salfords
Service for what we went in for was completed without fuss.However very disappointed that the left front alloy wheel has been damaged whilst in the garage. Would have been more respectful to let us know before we got it home.
Greeted immediately on entering show room and attended to by pleasant polite staff.
There was no element of dissatisfaction
Body shop, service and sales staff were superb. Wing mirror repair and finish done fast & very professionally. Great flexibility too, looking after my car whilst I was on overseas business trip. 4 stars=repair costs very high & car was not washed.
Had to return the car as parts not fitted correctly, if a road test been carried out this error would have been identified.
Very helpful staff in the service department at Vines Redhill
Fixed a problem related to the tire not previously resolved by Barretts of Canterbury in the two opportunities they had to fix it
I was pleased when BMW got in touch with me to remind me about my MOT. As last year, we agreed to do the annual service at the same time. But this did not get through to the service dept which initially only did the MOT.
Vines are very friendly and try to help in whatever way we want
most of the issues seemed to have been resolved bar one outstanding, also highlighted in aprevious service
The service manager is the best I have experienced across any BMW dealership. Friendly, knowledgeable but most importantly he cared about the customer and about the cars that passes through
as always incredibly well looked after and very professional
answered all my questions and ensured process went well also really like the BMW show room at Salfords.
The vehicle was in the workshop for 5 days; not notified on the day the vehicle was ready for collection. Collected the vehicle and Saturday AM and noticed an unusual noise in the cabin. I have reported this and need to return the car to the workshop
Great customer service although a pick up drop off service be better when car is in for service or at least a courtesy vehicle
used to go to Copper Croydon they are awful
Prompt & efficient. Waiting area excellent.
This time the service dept was great. Barnaby arranged this at short notice via email from me and it was all done and dusted in 3 hrs with tyre change including. Excellent service.
The service was done to my satisfaction.
Public facing staff polite and professional
Latest purchase had noise when driven 1st thing and fault corrected by BMW at 2nd attempt
Vines has always been brilliant. Their service team, and the customer service they offer whilst 'sitting and waiting' is marvellous.
Service was carried out satisfactorily but booking the service was annoying due to the hard sell of a service plan that I didnt want
Generally service is fast and efficient, this time I had to wait 2 hours for a tyre to be changed. I asked for the car not to be washed as I was in a hurry, but I did not expect it to come back with tyre adhesive left on the tyre and over the wheel
Good advice, prompt courteous service
Brakes are still somewhat noisy otherwise everything is ok. Site parking on the day was poor. Good customer facilities if you wait while your car is being serviced.
My car was booked in work carried out without hassle. Only negative, parking is a nightmare.
The highly priced quotations for general service maintenance are still a challenge where the specified job can actually be completed at more cost effectively.
Although satisfied with the staff I felt that the three and a half hour wait for my car which was undergoing an MOT was somewhat excessive. It seemed that perhaps the problem was a Monday morning and an acute shortage of staff. I may be wrong.
Work was completed professionally and the car returned as promised. I was as usual made to feel I was a valued customer
Everything completed to my satisfaction
Great service from all concerned - reception, service adviser and the technicians.
Fulfilled with everything I need to know and had answers to all questions I asked
Patrick Card was very helpful and accommodating especially with how I wanted the car to be delivered. Patrick also answered my many questions and kept me informed throughout the ordering process.
completely satisfied with everything from beginning to driving away
Would have loved to be able to select our own license plate! Which ended up on another car at the dealer!
Excellent service from the sales executive who helped us, very responsive locating the right car within a few days to enable us to take advantage of a 0% APR deal, very good handover and explanation of the car's features and a good follow-up.
The experience was positive without hard sell but with good suggestions of options. The handover was very good with good explanation of functions and a willingness to explain further if required in particular areas
The customer service from Patrick Card and Bryan Kimber is always first class.
David Coomber the sales advisor was knowledgeable, courteous and helpful throughout the process. Everyone else I dealt with at the centre was polite & helpful.
It was delivered 3 weeks later than expected and it felt like it was delayed deliberately.
Vines of Redhill
Reigate
