CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The appointment was made promptly. The staff were helpful and friendly. The extent of the work required was fully explained.

Service

It was easy to book. The experience of visiting the branch and having a courtesy car were great. Having a video of the points reviewed during the service was reassuring.

Service

Car is cleaned each visit!

Service

Family company. Always friendly and helpful in nice surroundings.

Service

Service carried ou as requested and report provided

Service

Attentive &polite

Service

Amazing friendly service from the first phone call to picking my car up. I would go as far as to say outstanding customer service

Service

The service at vines was excellent. All of the staff are polite, friendly and very helpful.

Service

Professional and efficient throughout, even in these unusual times.

Service

Swift and efficient

Service

I love the vid you get showing the underside of the car, for me as a bloke I like having a look, being able to see the tyre tread properly also is a bonus for safety.

Service

all work done with minimum inconvenience, while I waited.

Service

good timeframe & replacement vehicle

Service

The work was done within the specified time, and beautifully valeted afterwards.

Service

Really happy with the service, from booking through to delivery. Amazing. Such a great team and a refreshing change!! Nothing was too much. Will definitely use again.

Service

Everyone is always so friendly and helpful. Great experience again this time especially with the collection and drop off service. Really appreciate it. Keep up the great work.

Service

We have a positive relationship with Vines &, despite any possible signs of frustration on our part, the relationship holds firm & stands the test of time.

Service

Good service whats else can I say

Service

Very efficient and friendly service

Service

Customer engagement from start to end was 5*. My loan vehicle whilst my service took place added a very nice touch to the whole experience. I appreciate the gesture.

Service

Excellent caring and professional staff. Always easy to deal with and get things sorted quickly.

Service

The service centre was very efficient and helpful!

Service

Communication was great. Sorted the issue and costs were proportionate.

Service

Very polite handled my visit very well

Service

Everything was sorted out quickly and professionally.

Service

Everything went according to plan.

Service

Excellent service

Service

I never complain about visiting your showroom as we have had enjoyable dealings with the company over a good number of years. The staff are always very polite and are a credit to your company.

Service

Everything done that was requested and further suggestions made by the service assistant were appreciated and followed up on.

Service

Experience was excellent from reception check in to work carried out, very stress free.

Service

Excellent

Service

Communication, understanding customer' needs, welcoming and comfortable premises.

Service

Everything was good

Service

Everybody was helpful. As an example when I walked to service desk the gentleman stopped what he was doing and looked up to greet me instead of making me stand and wait as they walk off etc.

Service

Excellent service as usual

Service

Everything was done as requested, COVID regs were carefully observed (we were still shielding)

Service

Great job

Service

Very good all round.

Service

The work was carried out well and staff were polite

Service

The Serv rep was fantastic, not only in informing me through the stages, but also the minor details as well as arranging a courtesy car at short notice.

Service

Everyone was professional throughout and the service was done quickly and without any fuss.

Service

Completed on time with care and attention, good feed back throughout.

Service

Two issues totally resolved one of which had been outstanding a considerable time but now resolved

Service

My service advisor Theresa is just brilliant, always keeps me updated and is realistic with timescale etc

Service

Good service

Service

Professional, prompt service

Service

Service carried out in stated time. Car cleaned efficiently.

Service

Good job - very happy with the service - well done

Service

I have no complaints to make as staff were very pleasant

Service

Professional service.

Service

Service was delivered in a timely fashion

Service

All went very well except report did not contain report of condition of winter tyres removed

Service

Keep me informed with the service video easy drop-off and easy pick up

Service

Teresa and the team at Vines Redhill have always been good to me. From when I bought my vehicle to now. I will be a life long customer for this showroom and garage..

Service

Lovely hosts , Fantastic Advisors and Amazing Technicians

Service

Cured my issue

Service

Very friendly welcome with a quick turnaround for my vehicle to be returned.

Service

I cannot think of anything that could have been done different. The moment I entered the showroom greeted by front desk who showed me to my service personnel and from there the person knew what the car was in for, courtesy car was ready and waiting.

Service

Great people to deal with nothing too much trouble.

Service

Lovely people

Service

MOT plus work completed. I was kept informed at all times sent photograph just as I would expect from a BMW main dealer all perfect.

Service

Excellent quality service and support from nice helpful people

Service

I can't remember the Service Advisor's name who helped with my recent service but she was fantastic. Professional, friendly and put my mind at rest. Most of all, everything happened as explained.

Service

My car was dealt with in a professional and efficient process by all involved. The quality of works and level of service exceeded my already high expectations. Thank you!!

Service

Vines Redhill have always been great for customer service, since I started using them in 2008 and equally been impressed with the BMW warranty and service costs

Service

Very professional, helpful and informative staff. Kept me updated on my car through every stage of the booking

Service

As before, with thanks to Elena McGarth at reception.

Service

It was a very thorough and clean job.

Service

Staff are lovely at this branch, I had to keep cancelling my booking but it was never an issue. When I finally did make it in the staff were lovely, very friendly and dealt with my quickly knowing how busy I was.

Service

I received efficient, professional, friendly service. Based on this first visit to Vines for a service I would certainly recommend them to other BMW owners.

Service

Efficient

Service

Good

Service

Satisfied with how it went

Service

The sales person Patrick Card was an absolute star, I really enjoyed the whole process from the first contact to the delivery. Everything was nicely done every question answered properly. It was a proper nice experience.

Sales

Vines in general and the salesman Jason Higton we were dealing with were very helpful, professional and friendly in their dealings with us and a pleasure to deal with.

Sales

Nothing bad to say in the slightest everyone was professional, informative and tailored my search to my budget

Sales

The salesman Patrick Card was nothing but helpful, good at communicating and solving problems with a delayed delivery. Our thanks to him.

Sales

Excellent customer service, from test driving through to discussing options on cars to fit nominated budgets

Sales

Fantastic customer service, great coffee, clean and tidy showroom. Car was spotless and drives beautifully.

Sales

The team covered up the car and put a big red bow on it before unveiling it! My kids were very impressed. A really nice touch. Covid restrictions make it a little harder to have the same level of experience but that's the same for every car showroom.

Sales

Patrick was excellent. He took the time to explain everything about the car, the systems, etc. Everything was ready and waiting for us when we arrived. Great experience.

Sales

My sales manager - Patrick was very kind, professional and super helpful whenever I needed something. I appreciate all the effort and patience he put in for me during the process of getting my car.

Sales

Everything made simple, very responsive to my questions and queries.

Sales

Very accommodating and helpful was very well received

Sales

Good clear communication

Sales

Perfect service, I was kept updated, my questions were answered immediately and I found the whole process excellent.

Sales

It was completely stress free due to Patrick's help. Patrick went out of his way delivering the car to us personally out of normal office hours.