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The appointment was made promptly. The staff were helpful and friendly. The extent of the work required was fully explained.
It was easy to book. The experience of visiting the branch and having a courtesy car were great. Having a video of the points reviewed during the service was reassuring.
Car is cleaned each visit!
Family company. Always friendly and helpful in nice surroundings.
Service carried ou as requested and report provided
Amazing friendly service from the first phone call to picking my car up. I would go as far as to say outstanding customer service
The service at vines was excellent. All of the staff are polite, friendly and very helpful.
Professional and efficient throughout, even in these unusual times.
Swift and efficient
I love the vid you get showing the underside of the car, for me as a bloke I like having a look, being able to see the tyre tread properly also is a bonus for safety.
all work done with minimum inconvenience, while I waited.
good timeframe & replacement vehicle
The work was done within the specified time, and beautifully valeted afterwards.
Really happy with the service, from booking through to delivery. Amazing. Such a great team and a refreshing change!! Nothing was too much. Will definitely use again.
Everyone is always so friendly and helpful. Great experience again this time especially with the collection and drop off service. Really appreciate it. Keep up the great work.
We have a positive relationship with Vines &, despite any possible signs of frustration on our part, the relationship holds firm & stands the test of time.
Good service whats else can I say
Very efficient and friendly service
Customer engagement from start to end was 5*. My loan vehicle whilst my service took place added a very nice touch to the whole experience. I appreciate the gesture.
Excellent caring and professional staff. Always easy to deal with and get things sorted quickly.
The service centre was very efficient and helpful!
Communication was great. Sorted the issue and costs were proportionate.
Very polite handled my visit very well
Everything was sorted out quickly and professionally.
Everything went according to plan.
I never complain about visiting your showroom as we have had enjoyable dealings with the company over a good number of years. The staff are always very polite and are a credit to your company.
Everything done that was requested and further suggestions made by the service assistant were appreciated and followed up on.
Experience was excellent from reception check in to work carried out, very stress free.
Communication, understanding customer' needs, welcoming and comfortable premises.
Everything was good
Everybody was helpful. As an example when I walked to service desk the gentleman stopped what he was doing and looked up to greet me instead of making me stand and wait as they walk off etc.
Excellent service as usual
Everything was done as requested, COVID regs were carefully observed (we were still shielding)
Very good all round.
The work was carried out well and staff were polite
The Serv rep was fantastic, not only in informing me through the stages, but also the minor details as well as arranging a courtesy car at short notice.
Everyone was professional throughout and the service was done quickly and without any fuss.
Completed on time with care and attention, good feed back throughout.
Two issues totally resolved one of which had been outstanding a considerable time but now resolved
My service advisor Theresa is just brilliant, always keeps me updated and is realistic with timescale etc
Professional, prompt service
Service carried out in stated time. Car cleaned efficiently.
Good job - very happy with the service - well done
I have no complaints to make as staff were very pleasant
Service was delivered in a timely fashion
All went very well except report did not contain report of condition of winter tyres removed
Keep me informed with the service video easy drop-off and easy pick up
Teresa and the team at Vines Redhill have always been good to me. From when I bought my vehicle to now. I will be a life long customer for this showroom and garage..
Lovely hosts , Fantastic Advisors and Amazing Technicians
Cured my issue
Very friendly welcome with a quick turnaround for my vehicle to be returned.
I cannot think of anything that could have been done different. The moment I entered the showroom greeted by front desk who showed me to my service personnel and from there the person knew what the car was in for, courtesy car was ready and waiting.
Great people to deal with nothing too much trouble.
MOT plus work completed. I was kept informed at all times sent photograph just as I would expect from a BMW main dealer all perfect.
Excellent quality service and support from nice helpful people
I can't remember the Service Advisor's name who helped with my recent service but she was fantastic. Professional, friendly and put my mind at rest. Most of all, everything happened as explained.
My car was dealt with in a professional and efficient process by all involved. The quality of works and level of service exceeded my already high expectations. Thank you!!
Vines Redhill have always been great for customer service, since I started using them in 2008 and equally been impressed with the BMW warranty and service costs
Very professional, helpful and informative staff. Kept me updated on my car through every stage of the booking
As before, with thanks to Elena McGarth at reception.
It was a very thorough and clean job.
Staff are lovely at this branch, I had to keep cancelling my booking but it was never an issue. When I finally did make it in the staff were lovely, very friendly and dealt with my quickly knowing how busy I was.
I received efficient, professional, friendly service. Based on this first visit to Vines for a service I would certainly recommend them to other BMW owners.
Satisfied with how it went
The sales person Patrick Card was an absolute star, I really enjoyed the whole process from the first contact to the delivery. Everything was nicely done every question answered properly. It was a proper nice experience.
Vines in general and the salesman Jason Higton we were dealing with were very helpful, professional and friendly in their dealings with us and a pleasure to deal with.
Nothing bad to say in the slightest everyone was professional, informative and tailored my search to my budget
The salesman Patrick Card was nothing but helpful, good at communicating and solving problems with a delayed delivery. Our thanks to him.
Excellent customer service, from test driving through to discussing options on cars to fit nominated budgets
Fantastic customer service, great coffee, clean and tidy showroom. Car was spotless and drives beautifully.
The team covered up the car and put a big red bow on it before unveiling it! My kids were very impressed. A really nice touch. Covid restrictions make it a little harder to have the same level of experience but that's the same for every car showroom.
Patrick was excellent. He took the time to explain everything about the car, the systems, etc. Everything was ready and waiting for us when we arrived. Great experience.
My sales manager - Patrick was very kind, professional and super helpful whenever I needed something. I appreciate all the effort and patience he put in for me during the process of getting my car.
Everything made simple, very responsive to my questions and queries.
Very accommodating and helpful was very well received
Good clear communication
Perfect service, I was kept updated, my questions were answered immediately and I found the whole process excellent.
It was completely stress free due to Patrick's help. Patrick went out of his way delivering the car to us personally out of normal office hours.