Everything done as agreed. Booked a taxi home for me and dropped car back later
Cannot fault the work completed, only the mega-price that one has to pay in comparison to other service garages.
I came in to get my MOT updated which happened. I was told of any issues that could happen, but as my car is due for a service in June/July, Dean advised that it could be done when the service is due which was helpful
Brilliant service but all . Completed the recall and got the car back to me without anything being a problem. Fantastic.
I received good customer service
Everything that needed attention was dealt with quickly
Car was collected and delivered on the same day. Excellent service.
I got well looked after at Vines The staff were very helpful
Attentive staff, good C19 protocols in place, car returned clean
Short recall visit, organised to suit myself without difficulty. Work completed to time and included an underbody video inspection and free valet. Friendly attentive staff at my local dealer always make a customer feel special.
It would have been good to have been told how long before the work would be completed after say 2 hours waiting. I waited 3 hours in all. Otherwise completely satisfied. Reception staff were attentive with drinks.
Quick efficient, booking, entering the building and collecting the car and they washed the car, couldn't have done more.
The service advisor Mr Barnaby Pittingale was very efficient, helpful and courteous.
Josh Morris (Sales) completely on the ball and ensured the purchasing and return of my old car was seamless and very smooth
Having a better service at Redhill I have used Guildford but never again after a bad experience
Excellent customer service staff competent, helpful and friendly.
As above. Kept me updated really week.
Had the parts in stock and could wait .Very clean and fantastic with social distancing.
Very good service, no hassle, no problems and service been done very quickly
Booked in for next day, car was serviced in a few hours and ready for collection same day.
Work carried out as expected and even proved to be a bit cheaper than originally quoted. Video of visual checks sent through to verify any findings (which were all good) hence I felt informed of progress throughout the day.
Excellent service advisor helped along the way and kept me updated, Barnaby
Very helpful, friendly and knowledgeable. I could not have wished for a better experience. Teresa, my service representative, was a credit to BMW.
Good service. Made to feel welcome. Everything on time. All good
I was dealt with promptly. The lounge was comfortable and was looked after nicely whilst waiting for my car to be seem to. It was also a nice touch to receive a video afterwards showing my cars condition.
Did everything I asked and effectively
Issue fixed quickly and no fuss
Car key replaced under warranty
I attended with an issue with no appointment, it was all sorted a few hours later with a full wash inside and outside the car
I was told of car problems as they were investigated, and could discuss various solutions with the mechanic. Of course the video commentary of my car was also reassuring.
Debbie done everything she said she was going to do . Always had time to tell you how things were going & when I should have my car back . A credit to vines Bmw
Job was completed satisfactorily and on time
Paul Martins left me very satisfied
Collected my car and returned it.
Excellent service again from Vines Redhill
They are always very efficient and friendly
The process was stress free and the car had been washed and vacuumed. Handy as all the car washes were closed because of COVID 19.
Service manager Paul has a motived and highly professional team. Dean the service advisor was fantastic. Jim the master technician is the best in the business! Perfect for maintaining a 7 series!
Efficient, professional and completed the work very quickly
From simple phone call to collection, service and return - quality service.
No hidden extras do a proffesional job.
Everyone I dealt with was friendly helpful and polite. All of my questions and queries were answered quickly and efficiently. Calls and emails were returned promptly when required. Very professional.
The Staff, especially Patrick at BMW Redhill were extremely helpful and support you through the whole purchase process. Answer your questions and keep you up to date on the entire purchase which was done efficiently and easily remotely. Thank you
I could not have asked for more. Rob was helpful, courteous, professional and knowledgeable. The car was delivered on time and with no hassle.
Despite covid issues which were very carefully managed, my wife and I were very well chaperoned and the new car was introduced to us at an appropriate distanced
Patrick was exceptionally efficient in keeping me up to date regarding my new BMW. The car was delivered ahead of time frame specified and I was constantly update via telephone or email on its progress.
Justin kept us updated throughout lockdown.
Nick at the BMW centre in Redhill was fantastic throughout and organised my car purchase almost entirely remotely given the distance between me and the dealership.
Really good given the challenging circumstances
Patrick was really helpful from viewing the different cars, to the whole sales process. He kept me in the loop at every stage and was really helpful when I collected the car.
All staff are lovely, welcoming and very friendly
Josh the salesman went the extra mile to make sure all my needs were met and I'm a very happy customer.
Once again no complaints with Vines of Redhill.
Vines of Redhill
Reigate
