CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was dealt with in a professional and efficient process by all involved. The quality of works and level of service exceeded my already high expectations. Thank you!!

Service

Vines Redhill have always been great for customer service, since I started using them in 2008 and equally been impressed with the BMW warranty and service costs

Service

As before, with thanks to Elena McGarth at reception.

Service

I received efficient, professional, friendly service. Based on this first visit to Vines for a service I would certainly recommend them to other BMW owners.

Service

Staff are lovely at this branch, I had to keep cancelling my booking but it was never an issue. When I finally did make it in the staff were lovely, very friendly and dealt with my quickly knowing how busy I was.

Service

It was a very thorough and clean job.

Service

Very professional, helpful and informative staff. Kept me updated on my car through every stage of the booking

Service

Efficient

Service

Satisfied with how it went

Service

Good

Service

Great service centre staff. Great communication.

Service

The service procedure was conducted in a polite and courteous manner

Service

As above, quick and prompt service

Service

Great service from all departments

Service

Sean's team is always helpful and the technicians resolve any engine issues promptly.

Service

There was parking space on arrival (not always available at some dealers) and and my car was ready exactly at the promised time.

Service

Debbie Fisher, from the Bodyshop, was so helpful. She arranged a prompt repair for my vehicle on the day I made the enquiry, provided a courtesy car, ensured the repair was done in the quickest timescale and the vehicle returned clean. Thank you

Service

All done to our satisfaction

Service

Everything was very professional and on time with no hitches at all.

Service

Fantastic, always great communication.

Service

Superb service

Service

A couple of minor faults which emerged after taking delivery of my new ( used) car were repaired without delay and at no charge. Previous experience over a number of years, and various cars, I have always had good service,

Service

What I wanted from BMW!!

Service

No problems.

Service

This service centre set the level of which others should attain. I have had 4 BMWs from new and I can say with certainty this is one of the best..

Service

Everything was exactly as promised

Service

Excellent service, service booked through a really helpful chap (?Harry) at Guildford. Terrific service at Redhill, friendly people, keeping me well informed.

Service

Very friendly and responsive service. I like the personal video after the service!

Service

Work completed as required. Car washed and safety check carried out.

Service

I've been a Vines customer for a few years now and have always been treated courteously and professionally by the staff at Vines. I have no reservations going back to them for any servicing on either of my BMW's.

Service

Again, all down to the staff, from the management to the shop floor staff and technicians.

Service

A routine service on my ageing 6 Series was planned and executed without any hitches or drama.

Service

General service

Service

Vines have always provided an excellent and comprehensive service

Service

Have been going to Vines Redhill for some years and have always received first class service.

Service

As previous order

Service

Car came back on time and clean

Service

Forgot one minor item

Service

Very customer centric, friendly, helpful and efficient service

Service

Problem was diagnosed and rectified in short order.

Service

No problems dealing with Vines

Service

Excellent service

Service

Courteous and professional staff, great job on the service car performance improved after service!

Service

Always a painless and enjoyable process and Teresa is simply wonderful and professional. Always positive and works to get the work done or assessed keeping me informed.

Service

Easy to deal with, knowledgeable straightforward and incredibly accommodating throughout - I couldn't have asked for me.

Service

Work that car required was carried out in good time, Elena called me to let me know that it would require further work and car had to stay overnight. Fully explained everything to me

Service

As above

Service

Completely satisfied is the answer.

Service

Ordered shampoo for the car, which is not a stock item, was there next day

Service

Excellent service again from Vines Redhill

Service

My service advisor Teresa was excellent. I was met with a smile and was kept fully informed during my wait for the car to be finished. I left thinking that this was another time that I've experienced outstanding service from Vines Redhill.

Service

Work was carried out within the timescales set.

Service

Helpful video

Service

Teresa is wonderful and always so helpful.

Service

All done on time, well presented

Service

Treated with respect

Service

Very efficient and quickly done. Very smooth operation at vknes

Service

Lady at the welcome desk went above and beyond. Allowed me into the showroom before opening time due to the cold weather. She also made sure I was feed and watered (coffee and biscuits). All great service.

Service

Everything done as agreed. Booked a taxi home for me and dropped car back later

Service

Good team

Service

Brilliant service but all . Completed the recall and got the car back to me without anything being a problem. Fantastic.

Service

I came in to get my MOT updated which happened. I was told of any issues that could happen, but as my car is due for a service in June/July, Dean advised that it could be done when the service is due which was helpful

Service

Cannot fault the work completed, only the mega-price that one has to pay in comparison to other service garages.

Service

I received good customer service

Service

Car was collected and delivered on the same day. Excellent service.

Service

Everything that needed attention was dealt with quickly

Service

It was completely stress free due to Patrick's help. Patrick went out of his way delivering the car to us personally out of normal office hours.

Sales

All Good

Sales

Very happy with how easily our needs were met. Nothing was too much bother.

Sales

Perfect service / great price / amazing car. Cannot fault the process

Sales

Rob Staines was very good. He delivered a strong offer when I was close to ordering with another dealer. He kept up regular communication right up until the vehicle was delivered.

Sales

Very pleased with my experience with Vines BMW, my contact Nick Weller very nice & easy to deal with. Vines is not my local dealer, they are just over 1 hour away from my home, but it was down to the experience over the phone with Nick.

Sales

Vines were very helpful throughout

Sales

Smooth and painless despite the Covid restrictions

Sales

Service during lockdown was excellent and helpful, order process was smooth and the car arrived on time

Sales

Clear throughout the whole process. Seamless transaction. Very very happy.

Sales

I placed the order in July 2020. Due to Covid-19 I was not able to get the delivery I requested. Eventually it was produced in February and registered at my request, 1 March 2021. The sales person Justin Lambert was excellent keeping me in picture.

Sales

good service from Patrick Card and Jamie Gaylor but a small paint bodywork issue from the factory that needed resolving which happened quickly and efficiently.

Sales

The service from the sales contact (Josh Morris) was superb and the whole process went very smoothly, especially when considering the situation with Covid.

Sales

The response to my initial enquiry was dealt with quickly and in a very professional manner. Although the new car I had enquired about was sold they discussed options for a new build that allowed me to continue with a purchase.

Sales

From ordering the car to collection, it was a stress free process.