Vines of Redhill Star Rating
Sales
15 comments from 31 reviews
Service
43 comments from 111 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Great service overall. Didn't phone me back to advise when the car was ready, hence 4 star rating rather than 5"
"Excellent customer service. Fitted me in at short notice to have faulty brake caliper replaced. I feel very happy to use this dealer again."
"The service was carried out while I waited very efficiently. Cost was high but as expected"
"Vines still did not have the right part the second time i have been to get it replaced."
"Not happy with BMW surveyors phoning in the evening to ask questions"
"The facilitys are very good , I have an electrical fault on the car wich is not resolved."
"The staff have looked after me and my car for many years, very high standards"
"It was very good. They were very efficient. They were very friendly."
"for the last 8 years I have used BMW Dealers vines of Redhill for all my service works on my car. They are very helpful, courteous and very very attentive to details with regards to road worthiness of the vehicle."
"feel the car could have been cleaned better inside, dust on dashboard."
"Very helpful there."
"It was very good. They were very efficient."
"Parts for seat belt assist not ordered in time despite my warning and the fault being diagnosed shortly after purchase several months ago . Service book not stamped . Both necessitating a 2nd visit."
"I appreciate the communication from Paul Gilchrist as he explains the work to be carried out."
"Fantastic service as always. They even open up eraly for me. Their coffee is the best"
"It was very good"
"The dealership don't offer a collection and drop off service."
"All the staff are always helpful and courteous."
"I was being told that work needed doing but i couldn't find any proof of that."
"no prblem,"
"The only disappointing thing, which I have made them aware of, is, I was quoted a price for the repair, when I collected the vehicle, it was more than double. I was told the price I had been given was parts only and the final price was parts & labour"
"After two attempts, the dealership have still failed to correct the registration number shown on the cars computer."
"first class service nice people to do bussiness with"
"It would be nice to know in advance costs for service and labour. It cost me £75 to change a bulb."
"I am not sure if the problem was diagnosed properly with vines they said the tow bar electrics were faulty, I have other evidence showing it was the caravan ."
"Very well"
"another job that was to be carried out was not completed as requested"
"Well mannered,they can be expensive"
"Take it to vines for all my maintenance"
"Always very good service."
"they were very good"
"When called to ask how much service would be I was told around 180 but got a bill of 400"
Vines of Redhill Dealer Principal response
"My Service manager has now spoken to you regarding this matter and I understand we have addressed your concerns. Thank you for your feedback."
"Fairly satisfied the Service staff are never very pleased to see you, I was greeted initially but the person I was directed to didn't even look up, say good morning or acknowledge my presence. I'm not confident that staff understand the technology"
Vines of Redhill Dealer Principal response
"I am so sorry that you did not experience a warm welcome by the Service Advisor, I have reminded all team members of the requirement to make our customers feel as though they are part of our family. Thank you for your feedback."
"Had to wait 5/10 mins to see the service advisor, then had to wait on collection of the vehicle as, it was still being tested even though the dealer had called to advise the vehicle was ready."
Vines of Redhill Dealer Principal response
"Thank you for your feedback, I apologise that the car was not ready for collection at the agreed time. I have reviewed our contact process on the back of your response."
"Good reception and waiting facilities are excellent"
"Failed to spot bodywork and tyre damage despite saying bodywork wheels had been checked."
"The repairs that were done were exactly what I was expecting. They were done sonner than advised. A very professional experience."
" They had to order the part and after 3 weeks i had to call them.Stereo works but they have made a real mess of the dashboard. Continue......"
Vines of Redhill Dealer Principal response
"I am truly sorry for the distress caused, our Service manager has been in contact with you and we are looking to resolve your issues satisfactorily this week. As you will see from the other customer feedback, this is an extremely unusual occurrence."
"Was told I couldn't pick my car up at 6.30 as previously arranged, was brusque and disinterested when I explained the problem with timing"
Vines of Redhill Dealer Principal response
"I am sorry we did not live up to your expectations, we are able to provide collection for customers at times outside the core hours of the dealership, and I will investigate why this wasnt a smooth transaction for you. Thank you for the feedback"
"the staff were excellent and the staff was great"
"Dealer was extremely helpful in solving the problem, completely satisfied with the service"
"Happy with the service on the hole. Just not very happy to have to return."
"A consistently good, professional and helpful team, highly recommended"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Vines of Redhill are excellent of note are Justin Lambert and Byran Kimber"
"Steve Cutts was excellent throughout"
"All the staff at this dealership are excellent but Justin Lambert stands out, a credit to Vines"
"My dealer was extremely helpful and accommodating, ensuring the experience was as enjoyable as possible."
"the salesman,Matthew Goring,was extremely helpful throughout."
"I was referred to Vines in Redhill by what car target price having been quoted a price by another BMW dealer which I was not happy with. The whole experience with Vines Redhill was excellent"
"THE SALES STAFF AT VINES HAVE ALWAYS BEEN MOST HELPFUL ON MY VISITS OVER THE YEARS AND I WOULD ALWAYS RETURN THERE FOR FUTURE PURCHASES."
"Overall an extremely professional service from start to finish"
"Perfect all round."
"From start to finish the process was very smooth"
"I found the service at Vines to be extremely good, personable and knowledgeable"
"Best experience of a dealership that we have had in a good few years of different new cars."
"overall good, though delayed delivery was disappointing, though largely not their fault"
Vines of Redhill Dealer Principal response
"Thank you for your feedback, we are rarely let down by the BMW delivery system, I am sorry we were unable to meet your initial delivery expectations."
"Generally very good, though I was kept waiting some time for delivery and they put in less than half a tank of fuel."
"Vines of Redhill not only sell you cars but also a relationship which is worth valuing."