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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Vines Recruitment

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Mat Scrappage Scheme

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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FROM ROOKIE TO RIDER IN 1 WEEK

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Where Next?

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10% off Cosmetic Repairs

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Exclusive Offers from Vines

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Tyre Price Match from Vines

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Exploring Somewhere New? Navigation Updates from £110

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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BMW Spring Sale Event.

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Latest New Car Offers

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SPREAD THE COST with 0% FINANCE

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Meet the team.

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Dylan Deen

General Sales Manager

Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Sharon Carey

Parts Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Chelsea Hardaway

BMW Sales Executive

Patrick Card

Sales Executive

Lauren Evans

BMW Sales Executive

Mario Hale

Sales Executive

Jolie Turner

Sales Executive

Dave Coomber

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service but had to go back to get computer reset for service requirements

Service

Staff were very professional and courteous, was allowed to spend time working in the waiting room while waiting for the MOT to be done. Very good facilities.

Service

This Service Department has gone backwards in Customer service extremely quickly in my mind and other Customers that I talk with locally. They assumed that I would not have the extra work they highlighted done and handled the situation appallingly.

Service

Friendly reception and promptness and quality of work.

Service

I knew that I would probably need one new tyre due to puncture, but phoned to confirm that would have had to have new tyre anyway due to wear. Also sent video health check on car.

Service

All work done, flexible arrangements, good communication from the service desk

Service

See above

Service

despite one oversight, which they immediately rectified, they did what they said they would to a high standardDominic was excellent

Service

Quick and kept to time for the return of the vehicle

Service

As above, high quality experience all round

Service

Great service start to finish, especially from Dean who looked after me and arranged the necessary authorisation for work to go ahead from the lease company.

Service

Car fixed at a good price

Service

I have always found Vines of Redhill friendly and professional when I have used them in the past and that was my impression on my last visit.

Service

Justin provides a good service to me.

Service

The only let down, they failed to reset the key so the car thought it still needed a service.

Service

Because I was completely satisfied

Service

great service

Service

Everything went like clockwork!

Service

Vines have serviced my BMW’s for 13 years and have always been efficient friendly and knowledgeable

Service

As above. Good information provision. Treated as valued customers.

Service

Staff have always been very willing to understand my priorities and to offer solutions that fit with me needs. They have been friendly and helpful across a range of circumstances and have delivered really good quality services.

Service

The staff were courteous and polite.

Service

Just felt comfortable and well looked after

Service

No issues with the service from Vines, they tried to reduce my bill, But i feel BMW should have paid this is full as this many components should fail.

Service

I have quite strict time constraints and BMW worked well to accommodate these.

Service

No complaints about service

Service

Excellent service and great experience

Service

Service and cleaning on time. Inside of windows left dirty.

Service

everything ran according to schedule

Service

Everyone was helpful and very knowledgeable

Service

It couldn’t have been better - sat in the peaceful, comfortable lounge, with complimentary coffee and biscuits. It’s the only time I ever get to relax. I wish I could have the car serviced more often. Staff very friendly and helpful too.

Service

After my car was returned there were problems with my sat nav and my full beam light plus a part has not been ordered for my rear view camera to date

Service
Please accept my apology for any inconvenience caused to you our Reception Manager Mr Dominic Tree will contact you to rectify this issue.

The Aftersales team were ready for me at the time specified and attended to my needs immediately..The car was also ready for me to drive home at the time that the TEAM said...Thank you..

Service
Thank you for the positive comments relating to your experience if we can assist you further please do not hesitate to ask !

Service good, but very expensive

Service
Thank you for your response, please note we do have discounted service plans on our website and all our fitted parts come with a 2 year fitted parts warranty

Good facilities and kept us updated.

Service
Superb thank you for the great response

Car was collected from home and delivered at the end of the day. Help provided with arrangements for 2 new tyres.

Service
I am pleased we managed to assist you thank you

Service completed

Service
Thank you

Good follow up and info + commercial approach when job proved unexpectedly expensive

Service
Thank you for the great comments

I had a courtesy car whilst my X5 was in for a service and reprogramming and timing to suit me.

Service
Thank you

No complaints - excellent service

Service
Great news thank you for your business

As points in my previous paragraph & the work is carried out swiftly & efficiently.

Service
Thank you !

Very thorough health check and I particularly like the video of the issues pointed out by your technician

Service
That's great thank you for all your comments !

From booking the appointment until driving the car away, the whole experience was perfect. The staff were fantastic, the facilities very comfortable, and relaxing. I was informed throughout the whole process. I can't see why anyone could complain.

Service
Thank you for your business and loyalty to our company it is appreciated

The car has no problems and I am satisfied that services are completed well

Service
I will pass on your comments regarding the friendly staff, thank you

Although there were slight queries during the service of which could have been avoided by searching for the the best product price though a comparison website, I feel the final outcome was satisfactory.

Service
Thank you, we will always price match where possible

I arranged to wait at Vines while the car was serviced as I was told at booking that it would take 1 1/2 hours. This timing was repeated when I brought the car in.In reality it took just over 2 1/2 hours. Extra time that I did not have.

Service
Please accept my apology I have asked for this to be investigated, I am sorry it disrupted your day

As above. All was fine except for the cleaning of the car. Feet marks on the door sills were obviously visible

Service
Please accept my apology for the feet marks this has now been addressed internally

Everything completed as expected and the complimentary clean inside and out was very much appreciated

Service
Great news thank you for the positive feedback

Kept informed throughout and original problem resolved as well as any other jobs I wanted doing too.

Service
That's really great to know thank you

Quick. Pleasant waiting area.

Service
Thank you !

We thought it was expensive for the work that was undertaken

Service
Thank you for your comments we do price match where possible in order to remain competitive, please also check our website for all offers

No issues or problems on my part

Service
Great news thank you

Excellent: only problem was that it was difficult to find out when car would be ready - phone left unanswered. Might be a good idea to re-route to reception after say 30 seconds, when the service adviser is away from their desk.

Service
Thank you for your constructive feedback., we will review this and make the changes required.

As usual the Service front desk team are very good, informative and friendly - I was a little disappointed that what was reported on the car as needing doing (brake pads) turned into pads and discs needing replacing.

Service
Thank you for your response, from time to time cars do require pads and discs, as these are a wear and tear item.

As said, very satisfied

Service
Thank you for your business, once again

Vines Redhill are great

Service
It is regrettable you had an issue with your car, however I am pleased that we have rectified it to your satisfaction

Dominic Tree is excellent and organised

Service
Thank you I will pass on your comments

Efficient service and competitive pricing. Good facilities at the dealership.

Service
I am pleased you liked the level of service received and we also thank you for your comments relating to our centre.

Everything was organised well, reminded of the service prior and kept informed during the day of progress

Service
Thank you for the great comments I will pass them onto the team

In a recent oil change, used 1/4 a tank of petrol somehow and the oil was under-filled (again). This will be the 2nd time I've had to buy more oil within a few days of an oil change.

Service
Thank you for your response our Reception Manager will call you in order that this is rectified to your satisfaction

Wasn't happy when collecting my car, due to the dashcam being unplugged in two different location, clearly someone went out there way to unplug this, also make me wonder if you have something to hide due to all the video being deleted off the dashcam

Service

Vines provide an all round excellent level of customer service.

Service
Thank you

Nick was amazing helpful and kept in touch all the way through the process. He was exceptional in terms of dealing with any questions or requests I had and he was the reason I came back to your dealership after buying my previous car from you.

Sales

Patrick Card was extremely helpful in assisting us in choosing the right model for our age/lifestyle and requirements

Sales

The car purchase was very simple and was delivered earlier than expected. Always a good thing.

Sales

The Sales Executive, Nick Weller, who looked after me was very friendly and professional at all times. The level of trust & respect that I have for Nick means that I will be coming back to see him when it is time for me to buy my next car.

Sales

Staff are hospitable and emotionally intelligent.

Sales

Great service

Sales

I was pushed for time so couldnt do a full handover, but i have been invited back which i will take them up on to fill in the gaps.

Sales

Very clean, facilities offered are great. Staff are also welcoming.

Sales

Kirsty was extremely helpful throughout finding the right car, going the extra mile and bringing car to me on delivery

Sales

The person explained all of the infotainment functions in great detail, however they forgot to cover the basics, such as how to open the bonnet.

Sales

Justin Lambert and Bryan Kimber are professional and know their stuff. The showroom is inviting and relaxed. Justin is absolutely the best :)

Sales

Stated above under Q1, I was happy with everything during the purchase. I hope the post sales is as good.

Sales

Kept informed through the order/build periodStaff were very pleasant and courteous and gave a decent briefing on handoverMaybe could have mentioned handbook was in boot and touched on running in process on handover

Sales
Thank you for your business, the specification of your new car looks amazing I do hope you enjoy it.

As above! Excellent

Sales
Thank you very much for your response, I do hope you enjoy your new car and if we can help with anything else please do not hesitate to contact us

I have been a “bmw man” for a whole now, however I was a bit disappointed that when I asked the dealership to stick the plates on rather than drill them on as I have a shorter personal plate to go on they completely ingnored me!

Sales
Please accept my apology for this misunderstanding

Can't really fault the experience, but I'm sure you could do more so not 5 stars

Sales
Thank you for your response we will try hard to improve the experience

Kirsty at vines redhill was very helpful at all stages of the process.

Sales
Great news thank you enjoy the car !

I have always liked Vines, I think the people display great values and are empathetic in the way they deal with you. Unlike my experience of Mercedes at Crawley. Nick Weller was great, very helpful and flexible. Couldn't do enough really.

Sales
Thank you for the great comments regarding our business, I do hope you enjoy your new car, kind regards