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Dylan Deen

General Sales Manager

Gramham Pope

BMW Retail Manager

Bryan Kimber

BMW Retail Sales Manager

Charles Squirrell

Used Car Buyer

Paul Martins

Service Manager

Sharon Carey

Parts Manager

Nick Weller

Sales Executive

Josh Morris

BMW Sales Executive

Chelsea Hardaway

BMW Sales Executive

Patrick Card

Sales Executive

Lauren Evans

BMW Sales Executive

Mario Hale

Sales Executive

Jolie Turner

Sales Executive

Dave Coomber

Sales Executive

Jamie Gaylor

BMW Product Genius

Jean Talbot

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff were very informative throughout

Service

Service as expected.

Service

very happy - the collection/delivery service is first class

Service

Outstanding service.

Service

The service was completed whilst I waited within the time advised, with the provision of a comfortable waiting area with free refreshments and WIFI available. The vehicle was returned cleaned both inside and out.

Service

The service always offered is SMART.

Service

Patrick Card quickly understood our requirements and responded accordingly, including bringing a car to our house for a test drive and to see whether it fitted in our garage.

Service

Excellent service.

Service

As above

Service

Although there were delays the level of customer care was good and the delay was explained.

Service

The Service Advisor displayed excellent interpersonal skills, and gave very good advice.

Service

Service/MOT was fine and the lady who dealt with me was very good and professional but bulb was on order and needs to be fitted and someone would contact me to arrange this. Paid but yet to hear any thing or discuss Valuation which was performed

Service

All carried out as agreed.

Service

Car wasn't valeted.

Service

Excellent service offered by Service Manager, initially and Service Team throughout service process.

Service

Would have been five stars but one of the service indicators in the car had not been reset and I had to go and tell them.

Service

Good service.

Service

There was no "over selling " and the service was good

Service

Vines Redhill are professional, courteous and extremely proficient. They are the best dealership I have been to

Service

Good value for money and attentive staff.

Service

Easy to book, check in and pick up

Service

Health check completed in about 90 mins.Very comfortable waiting time.

Service

Yet to find out if the fix has worked

Service

The service was efficient but I did not feel a valued customer.When the car was returned to me the service mileage indicator has not been reset and the boot was not cleaned inside.

Service

They have never let me down in all the years I've been using them

Service

just satisfied as usual

Service

Vines always make you feel special and are friendly and knowledgeable.

Service

Reliable and get the job done

Service

I always find the service experience at Vines to be excellent - courteous and knowledgeable staff, ready to discuss problems with me.

Service

Very efficient

Service

The attention that I was given by the service agent, Sarah, was very good.

Service

The driver collect the car on time and delivered it back to our home at the end of the day.

Service

Excellent service but had to go back to get computer reset for service requirements

Service

Staff were very professional and courteous, was allowed to spend time working in the waiting room while waiting for the MOT to be done. Very good facilities.

Service

This Service Department has gone backwards in Customer service extremely quickly in my mind and other Customers that I talk with locally. They assumed that I would not have the extra work they highlighted done and handled the situation appallingly.

Service

Friendly reception and promptness and quality of work.

Service

I knew that I would probably need one new tyre due to puncture, but phoned to confirm that would have had to have new tyre anyway due to wear. Also sent video health check on car.

Service

despite one oversight, which they immediately rectified, they did what they said they would to a high standardDominic was excellent

Service

See above

Service

All work done, flexible arrangements, good communication from the service desk

Service

Quick and kept to time for the return of the vehicle

Service

As above, high quality experience all round

Service

Great service start to finish, especially from Dean who looked after me and arranged the necessary authorisation for work to go ahead from the lease company.

Service

Car fixed at a good price

Service

I have always found Vines of Redhill friendly and professional when I have used them in the past and that was my impression on my last visit.

Service

Justin provides a good service to me.

Service

The only let down, they failed to reset the key so the car thought it still needed a service.

Service

Nick Weller say no more. My second car from him and couldn’t be more helpful

Sales

There was no fuss, no delay, everything was as explained and punctual. Very good.

Sales

minimal contact , bought on line, suits me, eliminates the double glazing sales patter at my local dealer

Sales

There weren't allot of models on the show room as it was quite small but overall a great experience.

Sales

The sales person i dealt with was knowledgeable, helpful, honest at all times and provided me with exactly the deal promised.

Sales

Patrick Card was extremely helpful in assisting us in choosing the right model for our age/lifestyle and requirements

Sales

Nick was amazing helpful and kept in touch all the way through the process. He was exceptional in terms of dealing with any questions or requests I had and he was the reason I came back to your dealership after buying my previous car from you.

Sales

The car purchase was very simple and was delivered earlier than expected. Always a good thing.

Sales

The Sales Executive, Nick Weller, who looked after me was very friendly and professional at all times. The level of trust & respect that I have for Nick means that I will be coming back to see him when it is time for me to buy my next car.

Sales

Staff are hospitable and emotionally intelligent.

Sales

Great service