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ABOUT Vines of Redhill.

Explore our BMW Centre below.

Latest News & Events

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Exclusive Summer Offers from Vines

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Choosing the right engine

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10% off Cosmetic Repairs

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BMW i3 Service Inclusive

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Vines of Redhill 2017 Charity Announcement

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Vines Recruitment

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Latest New Car Offers

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Meet the team.

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Dylan Deen

Dylan Deen

General Sales Manager

Bryan Kimber

Bryan Kimber

Business Manager

Sharon Carey

Sharon Carey

Parts Manager

Graham Walker

Graham Walker

Aftersales Manager

Nick Weller

Nick Weller

Sales Executive

Justin Lambert

Justin Lambert

Sales Executive

Michael Lawson

Michael Lawson

Sales Executive

Mario Hale

Mario Hale

Sales Executive

Fay Carlslake

Fay Carlslake

Sales Executive

Jolie Turner

Jolie Turner

Sales Executive

Alex Uwins

Alex Uwins

Service Advisor

Jean Talbot

Jean Talbot

BMW Receptionist

Barbra Hall

Barbra Hall

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

see above

Service
Great news thank you for your business

Because that is the rating that I am giving

Service
Thank you

Because I was

Service
Your comments are appreciated

Quick service, very professional and friendly

Service
Thank you

Unprofessional communication and attitude. Staff were flippant and discourteous. The problem I had with my car was not initially taken seriously and eventually was recognised to be a known fault.

Service
Please accept our apology I have asked for the Aftersales Manager Mr Graham Walker to contact you regarding this

Outstanding service again from Vines. My service advisor Maddie was very welcoming and kept me informed at all times whilst my vehicle was being serviced.

Service
Great news thank you for choosing Vines Redhill for your Aftersales Requirements

The people had time to talk to discuss my car and its needs ,everything was just right it was a pleasure, l feel that if l have a problem it wouldn't be a problem

Service
We are here to help thank you

Repair was booked promptly and I was kept informed regularly throughout the process.

Service
Great news thank you

Went to BMW Gatwick first and weren't as helpful as Vines Redhill.I felt that I was looked after by Elliot who really did a great job, i could tell he wanted to help me,

Service
I am pleased we could assist you thank you for selecting Vines Redhill

fixed my problem under warranty

Service
We do operate a first time fix policy I am pleased this was resolved for you

No information on what was actually done. A nice video provided which seemed concerned with the depth of the tyre tread.

Service
We can provide you with the information I will make sure you receive a copy

When my car goes in I know its in safe hands and the job done will be of top quality.

Service
That's nice to know thank you

First class service and kept well informed

Service
That is very kind of you to say thank you

From booking the vehicle in to picking up the process was entirely stress free.

Service
That's very kind of you to say, thank you for your loyalty to our business

overall good service

Service
Thank you

Everything was done as agreed and a loan car provided. Only a mistake on the dates prevented 5 stars

Service
I am sorry yes we did make a mistake I am pleased this is rectified for you

You did everything you said you would do

Service
Thank you !

Excellent customer service from arrival to departureThe staff managed expectations and works were completed on time

Service
Great news thank you for your business and for selecting Vines Redhill for your Aftersales requirements

Your representative, who I believe was called Dominic, was very helpful and couldn't do enough for me.

Service
I will pass on your comments to Dominic thank you

I found your service controler very personable and a pleasure to deal with

Service

Unforeseen problem take care of immediately and loan vehicle made available with no notice

Service

Every thing was done on time while I wait and my car was nicely cleaned afterwards.

Service

Their service and attention to detail is always spot on, communication, attention and video helped my cause.

Service

The Service Department provides a very friendly, efficient and helpful experience.

Service

Polite, friendly and efficient service

Service
Thank you for taking the time to mention such positive things regarding our business

Oil far too expensive-4 times retail price is a bigger mark up than expensive restaurant wine and completely inappropriate.Also you only have mechanical car washing which damages my treasured paint so it doesn't get washed.

Service
Thank you I can confirm that our oil is priced the same as the other suppliers and we always price match. With regards to the carwash we only hand wash our cars this started 2 months ago. I do hope this helps

Meet expectations and promised timescale.

Service
Great news

The service history on my car was not updated. This of course places doubts in ones mind as to whether the service was genuinely carried out! I now have to bring the car back to have this key part of the service completed.

Service
I can confirm the service was carried out and we made a mistake in not stamping the book , we have mow arranged to rectify that for you

Great sales support and at no time did the sales team try to sell us something we didn't want. Car arrived sooner than expected. Helpful unobtrusive check, post delivery.

Sales
Thank you and please do enjoy the new car if we can help further please do not hesitate to contact us

Time spent to go through all options without pushing you on one. Felt like they were there to get best deal for you and the budget you have

Sales
Thank you for your kind comments I will pass them onto our staff

Excellent help throughout from Kirsty Suleyman

Sales
Great news thank you very much

I was met at the airport by the very helpful sales executive Fay, who looked after me throughout the handover process. The customer service was excellent (0.5 star lost due the amount of paperwork I had to sign!).

Sales
Thank you for the feedback and comments so far as our service level. Apologies for the unavoidable amount of paperwork to complete when purchasing a new car.

Nick was extremely helpful, welcoming and knowledgeable, willing to listen to my requirements and find a car that I wanted for the right price

Sales
We're delighted to hear that you found our staff to be accommodating.

Justin was very pro-active from the start to finish making a very easy and enjoyable purchase.

Sales
Thank you for your positive comments and we're pleased to hear you enjoyed the purchase experience

Very pleasant environment, wonderful staff, excellent communication and delivery much sooner than expected.

Sales
Thank you for the feedback regarding the relaxed approach to meeting your needs, we hope you are enjoying the car.

Great service from Nick Weller. Really went the extra mile to get my car to me at the earliest opportunity.

Sales
Thank you for the positive feedback and the ease at which the ordering and delivery arrangements were completed

I was very impressed by how I was looked after by Fay. I didn't feel any pressure or forced upon a sale compared to two other competitor brands who I was also considering to purchase from. I loved how I was given a chance to do an extended test drive

Sales
We appreciate how important the test drive is when choosing a new car, thank you for your custom

You have an excellent product and a very amicable salesman

Sales
We are delighted to hear that both the product and attention to service met your expectations

All the staff I dealt with were very friendly, helpful and knowledgable. Especially Fay Carslake

Sales
Thank you for the positive comments regarding our sales executive Fay and for the general service you received

I felt that the vendor was unresponsive to my emails at salesman level. Vastly improved when I was dealing with higher management

Sales
Please accept our apologies for the slow response to queries regarding invoicing details. We trust that you are enjoying the new car

BMW Vines provided a first class servie

Sales
Thank you for your response, we are delighted you have been completely satisfied

it was just a excellent service

Sales
Good to hear that we provided excellent service, thank you for your business

The service provided my the salesman (Nick Weller) was excellent. I felt comfortable, well-informed and well-looked after, without being pressured into anything.There was a minor issue on collection, but that's being resolved so all in all: great.

Sales
Thank you for comments regarding Nick and his calm approach to providing you the information you required. We will look at ways to improve consistency when the key contact is not available.

Mel was fantastic.

Sales
Thank you for your positive feedback regarding our flexibility to accommodate.

The team was very professional ,helpful and was kept informed at all time