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ABOUT Vines of Redhill.

Explore our BMW Centre below.

Latest News & Events

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BEAT THE CHANCELLOR!

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BMW Latest Offers

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BMW i3 Service Inclusive

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Vines of Redhill 2017 Charity Announcement

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BMW Approved Used Cars

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Vines Group Picture Competition

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Vines BMW Electric Week Calender.

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Naming of the cow competition

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Vacancy - BMW Genius

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Renovations at Vines of Redhill

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August Bank Holiday Opening Hours.

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The new BMW 3 Series launch

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Proud sponsors of the Harlequin Theatre's panto, Aladdin.

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Reigate Fire Station HQ Open Day

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Vines BMW sponsors Surrey Classic

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Aladdin Pantomime - Harlequin Theatre

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YMCA Fun Run

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Reigate Heath Golf Club.

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Vines & Barclays VIP event

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Loan Bike

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Vines 2015 Charities.

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Family Friendly Recipe Cards.

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Ultimate Performance Event with local rugby clubs.

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Ultimate Performance Event - Dorking RFC & BMW UK.

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Vines Recruitment

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Up to £1,000 Deposit Contribution* on selected Approved Used BMWs

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BMW APPROVED USED CARS.

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Where Next?

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BMW XDRIVE.

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Meet the team.

Tony Head

Tony Head

Head of Businesss

Dylan Deen.

Dylan Deen.

General Sales Manager

Robin Midgley.

Robin Midgley.

Business Manager

Bryan Kimber.

Bryan Kimber.

Business Manager

Nick Weller.

Nick Weller.

Sales Executive

Kirsty Suleyman

Kirsty Suleyman

Sales Executive

Justin Lambert

Justin Lambert

Sales Executive

Michael Lawson.

Michael Lawson.

Sales Executive

Mario Hale.

Mario Hale.

Sales Executive

Zanek Henao

Zanek Henao

Sales Executive

Fay Carlslake

Fay Carlslake

Sales Executive

Alex Uwins

Alex Uwins

Service Advisor

Jean Talbot.

Jean Talbot.

BMW Receptionist

Amy Dance

Amy Dance

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service advisor was brilliant. A very refreashing change from the type of person I've become used to at this branch. She was friendly, honest and didn't patronise at all.

Service

The only reason I am not fully satisfied is awaiting a response to the assertion by Vines Gatwick when I bought the car that it had a service pack - but as this was init actually registered with BNW I have paid I the interim and await a refund.

Service

My car got a flat tyre on Christmas Eve. Vines had no suitable replacement and it was almost closing time. They put me in touch with BMW Assist who were terrific. Got me a cab home and a hire car. Post Christmas, Vines had the car back to me in hours

Service

The service manager ensured the job was carried out effectively and efficiently

Service

Efficient, friendly service, as always.

Service

Everything was done on time and no surprise in extra cost. The original quote was honoured which I was very pleased with. Car was washed and cleaned by hand when the auto wash was broken. This was also very impressive.

Service

Very professional, friendly and customer focused.

Service

The staff there are exceptionally dedicated to the job and nothing is a problem for them no matter how big or small

Service

MOT ok but had to wait for the car after valet.

Service

The issue was that the car software needed an update. This was very soon after the warranty expired, and we were suspicious as to how the car knew that a software upgrade was required, given it had worked without a problem for 3 years.

Service

Melanie arrange and dealt with everything to sort out my car coming in even though it was just a small problem and everybody I met was very helpful

Service

Very friendly staff, gave me a lift to the station and loved the video link to show me the issue with my car.

Service

Due to the excellent customer experience.

Service

Great service. Super nice people.Only thing that could be better is the car cleaning. I know it is free when you are doing the car service. But if you do it you should do it spot on.

Service

Booking was pain free, all staff were polite and helpful and agreed to drop my car back to me as a last minute change to help my diary.

Service

Requirements were listened to alternative solutions provided and the process of buying made simple,enjoyable and cost effective

Service

Very organised, professional and all that I expected.

Service

Arrangement, car pick up and delivery part was very good. However, the windscreen wiper now doesn't wipe properly & the 1st time after driving I had tyre issues which resulted in one flat tyre and the other needing a lot of air

Service

THE PROBLEM WAS RESOLVED AND IN PARTICULAR SOMEONE CAMEAND COLLECTED THE CAR AND BROUGHT IT BACK VACUUMED AND CLEANED. I WAS OFFERED AN AUTOMATIC CAR TO USE IN THE MEANTIME BUT HAVING SOME MOBILITY PROBLEMS I TURNED THIS DOWN.

Service

Work wasn't completed ontime. Had to re-book.

Service

The service staff were courteous, they expected me at the correct time and the car was serviced on time and I was informed when it was available for collection.

Service

Friendly staff, good job in fitting winter wheels

Service

Because it was

Service

No courtesy car available until Dec 5th

Service

Quality of Service, efficiency and great Staff.

Service

Prompt and efficient service. Staff went the extra mile to accommodate my needs.

Service

unexpected tyre problem dealt with efficiently

Service

As ever, prompt courteous service. Loan car ready, my car ready earlier than predicted at the end for the day.

Service

Everything done satisfactorily.

Service

The staff and service at Redhill are always excellent, the service was carried out efficiently & the mechanic sent us a video showing the fault with our car & gave us a detailed explanation of the work needed.

Service

Always kept informed and excellent attention to detail

Service

aaa

Service

My change to winter wheels was a shambles! Appointment Mon 14/11, waited but Vines could not locate wheels. Rebooked Thurs.17th, waited - again no wheels. Phoned Mon 21st, Vines had no idea what was going on. Going today 24/11 in hope.

Service

Generic details on paperwork was incorrect. Both said "mileage" but one was the cars miles and the other was the kilometers. The paperwork needs modifying.

Service

In the years I have dealt with Vines at Redhill, I have found them very helpful and courteous in their approach. It is gratifying to discover there are still companies who put the customer first, and that is so in this case.

Service

My car went in with a fault message on the parking sensors which was rectified very quickly. It also had a winter check over. The technician sent a video within an hour so I could see for myself all that was checked. Very good service offered by bmw

Service

As soon as I got the car back the service light came on again, requiring another visual check - may have been unlucky timing, but annoying

Service

Very friendly and helpful accommodated my leaving car for a few days and made sure I could collect late in the day

Service

Maddie and Dominic very helpful

Service

Bespoke service

Service

We took the car in to fix a problem. It wasn't fixed as it was a bigger problem than first thought. We were promised a quote for work which needed to be done. We haven't received it and have left messages several times none of which were returned.

Service

I had paint on my car that needed removing which may have lead to a potential court case. car was cleaned, polished and looked brand new and help was offered if case went to court.

Service

Personal service was fast, efficient and effective. Showroom is a pleasant place to go. Time of opening is very convenient. Car is week presented after.

Service

Basically the service was very good, however I was disappointed with the person who took the booking. He was unhelpful. Not a good first impression.

Service

Scratched the bumper

Service

Staff very helpful, problem with my 328 was completed promptly at reasonable cost.

Service

Everything was resolved just as it said it would.

Service

Because the problem wasn't solved and it has to go back to the garage for 3 days!

Service

Staff were helpful and courteous, and the work was done to a high standard.

Service

Staff were very polite.

Service

Efficient and courteous service.

Service

Service, etc, was very good. However, when sold the car I was told that the first MOT was included, it turns out this is not the case so from my point of view I feel the salesmen mislead me in order to help persuade me to commit to the deal !!

Service

Justin gave me an excellent client experience - the pre-video was a nice touch as well as allowing me to be the first to drive the car - so driving the car to the petrol station. Justin clearly has a deep knowledge and is very personable.

Sales

Very courteous, pleasant and helpful assistance, Very clear explanations and propeer time made to deal with matters. Very accommodating on times and arrangements. Generally excellent

Sales

Excellent service provided by Justin the sales advisor. Nothing was a problem during the process.

Sales

The staff were courteous, helpful and friendly.

Sales

The sales assistant was very kind and helpful throughout and made the experience very easy for me.

Sales

Mel Hayward was extremely attentive and professional throughout. I have bought 5 cars from BMW but never experienced such great customer service. She is a real asset to your BMW centre.

Sales

Mario Hale was outstanding as a sales rep and even delivered my car to my place of work for me. Total professional,

Sales

Nick was absolutely great in every respect! I'll be returning to vines redhil because of his professionalism and expertise alone!

Sales

Great comunication with lots of updates so I always felt informed on progress

Sales

Misunderstanding over specification of optional features meant an important option was missing.However, the sales team took immediate action to resolve the issue with which I am completely satisfied.

Sales

Everything transpired as it should aided in every way by the excellent Nick Weller.

Sales

Micheal Lawson was very helpful in helping to find the right car. Very professional good character and made us feel well looked after. I will be back to see him when its time to change / upgrade.

Sales

I was treated with curtesy Did not feel I was being pushed into a contract / purchase

Sales

Very friendly helpful staff made the purchase of a new car a highly desirable experience.

Sales

Melanie was highly knowledgeable, made the process very simple, kept me informed and found me a number plate with my initials!

Sales

All my dealings with the dealership were very professionally handled and plenty of progress updates given during the process . I would like to particularly praise Justin Lambert for his enthusiasm for his job which has shown through over the years

Sales

Vines at Redhill have always been excellent - Nick Weller the sales person I have dealt with for the purchase of 10 cars is fantastic.

Sales

The way Nick Weller organised

Sales

for constant up dates and a smooth sale.

Sales

Steve was great really helpful and knowledgable, he made me feel comfortable at each stage of the sale.

Sales

Vines did not disappoint at all during this purchase and delivery process.

Sales

Very friendly and helpful staff and a very pleasant experience overall

Sales

We have dealt with this garage and with Nick Weller for a few years now and have always felt they treated us with fantastic customer service.

Sales

Kept me up to date, very friendly and good service