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Head of Businesss
General Sales Manager
BMW Used Car Sales Manager
Had the car booked in for an MOT. MOT failed because the nozzles was not spraying water to the headlights and the windscreen. Solution: fill up the windscreen reservoir with water. It was misleading by saying that the nozzles are blocked.
My car was serviced very efficiently and thoroughly cleaned when I collected it.
Service advisors were polite and professional, kept me well informed, offered lift to station.
Service done while I waited. No problems.
Estimated time for the service was correct. service staff polite and attentive keeping me informed. car cleaned to a satisfactory standard
I booked a service by calling the Redhill branch directly. The process took far too long and I wasn't confident in the ability of the person who made the booking. On the day of the service I arrived to be told my car was booked in at Gatwick! Awful.
Even though my car is 6 years old and I was dressed like a tramp I was dealt with the same as the other, much better dressed customers whom had much newer cars!! :)
I don't know whether it was my mistake but the car had been booked into Vines Gatwick not Vines Redhill as I had intended. You contacted Gatwick and still did the work that same day so I experienced no inconvenience.
I was very impressed with the the service given to me by both Ellis & Alex when I needed a replacement tyre the original having a slow punture, a vehicle health check was also carried out. Very satisfactory customer experience at Vines Redhill.
When my car was returned from it's service, the computer had not been reset and it is still telling me on the dashboard that it is overdue for a service. I also received some paperwork regarding the service that was not for my car.
Service desk provided excellent service.
I always find the staff at vines Redhill very professional, helpful, and knowledgeable.
You did what you were asked to do
I'm always happy to visit and in particular when I have a little problem, it's always dealt with by helpful and pleasant staff
Very helpful and made us feel very welcome
The staff and service is always first class.
All aspects of my visit and service were dealt with excellently
The staff handled my requirements very well.
The problem the car was brought in for was not addressed, instead I was charged for a diagnostic which was unnecessary and quoted nearly £600 pounds to fix a problem which does not exist
Did what you promised
Professional customer service
Having booked the car in for a Warantee job, all we agreed to do was carried out. Whilst waiting upstairs to handover the key, a very polite and helpful lady from reception took the time to ask if I was being dealt with and we had a chat. Great
Finished repair to high standards
I was very satisfied.
The car was fixed under warranty (unfortunately it broke in the first place) due to a weekend in between I was without the car for the best part of Friday to cop Monday. Which Was unfortunate however the service staff did keep me informed
car was fixed but i was not given full explanation what has been done to it. been told this is due to car still being under warranty
Excellent service from Alex - car cleaned inside and outside - two tyres fitted matching price of our normally cheaper local provider
Even though I drive a second hand BMW I felt like I was part of a privileged club.Accurate estimates, Good communication, and repair well done....and a cleaner car than I left in the morning
In all the contacts that I have had with Vine's service staff in the last 4 years they have all been professional, knowledgeable and courteous.
Outstanding service. My car had to stay in over night and a replacement car was provided.
Very comfortable waiting area with tea/coffee etc and Internet access. Car was dealt with immediately and was returned cleaned.
On time, good price.
Good service, quick, efficient, pleasant staff.
Quick and efficient
Great customer service from Maggie, kept me fully upto date on the progress of my service.
Polite friendly and helpful.
There wasn't anything I didn't like , the waiting area is very comfy and great facilities, always clean, receptionist, Jane gives a warm welcome, the service lady Maddie, was efficient, friendly and had everything ready at 3 as promised.
they corrected some issues and went beyond their expected level of service delivery
Easy to book car in, friendly service manager, car nicely cleaned afterwards.
good communication and undertook additional work for me without querying.
It resolved my problem to my satisfaction.
Easy to book, very little lead in time from booking, while I wait service, gave me a chance to do some work, have a coffee or two , oh, and drool over an M3 sat on the forecourt. Not to mention service pack so no money paid that day.
My car was suffering from numerous very annoying rattles, Jim the technician came out with me and thoroughly investigated problems. He said what he thought they were and knew what to do to rectify them.So far all is good.
Car repaired in a timely fashion to a high standard, within warranty, with me being kept well informed
All went fine.
Everything ran smoothly and the final result was good.
Good service on time and car washed and great coffee; friendly staff.
Overall very pleased with the service and price; however, the oil sensor was not reset at the final stage of the service leading to an incorrect oil level reading on the dashboard display on the drive home (easily rectified)
Nick Weller was extremely helpful in enabling me to find exactly the right car for me.
Excellent service from Nick Webber. Explained all in detail and kept us informed at all times.
I got the car I wanted at a great price. The salesman (Robin Midgley) and genius (Fay Carslake) were very helpful.
Centre was really professional. Melanie Hayward was particularly helpful
Very satisfied with everything
IMPOSSIBLE TO BE COMPLETELY SATISFIED.COULD HAVE DONE WITH A FULLER HANDOVER.SERVICING PACKAGES AVAILABLE NOT FULLY EXPLAINED
Ive tried giving my reasons but this section only allows a limited response - so in two words - Melanie Hayword. Superb consultant who ticked all my boxs.
The centre was great especially Nick Weller. Especially after we were both let down with the orginal order being cancel with no real notice
Everyone was very friendly and I got the car I wanted
Was slight delay in processing my payment, but I was not concerned.
attention to detail by the sales person. nothing was too much trouble and everything was clarified so there was no need to contact bmw once our order had been taken I was kept informed throughout the process.
Very positive, easy transaction, ran completely smoothly delivered exactly on and to order.
This rating goes to Kirsty Suleyman. She's such a professional, friendly & easy to deal with. Kirsty is attentive & actually cares about her customer's needs. She wasn't pushy & gave us time to make our decision. In the end we were happy to go ahead.
From start to finish the dealership tried to keep things as smooth as possible. Mel kept us in the loop as and when she needed to.
All expectations were met
Fantastic and attentive staff
Michael Lawson was very knowledgeable and understood my needs.
Everything fine except missing tyre inflation kit that had to be specially ordered
Always kept informed and contacted on a regular basis