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Head of Businesss
General Sales Manager
Maddie was excellent , very courteous and kept me informed of progress while my car was in. Even went out and started my car to defrost it before I collected it. Also like to thank the technician who actual resolved a very annoying rattle in door
It went smoothly without any delays I like straight forward services and the complimentary clean is always a welcome extra.
Very smooth and efficient service. Good surroundings in which to wait.
My tyre was punctured 3 days before I brought the car to Vines. I firstly took it to Quickfit for repair but they could do nothing, the security nut was not in the car!So I HAD to come to Vines, but you are the only garage to have serviced the car.
I would like to mention that my surname is QUINTON and not Quintona as shown in this survey. The customer service at Vines of Redhill was very good. They were polite and friendly and took good care of me.
Staff were very helpful and pleasant to deal with.Secondly, the reason the car went in for was rectified, rattles, and is now a pleasure to own.
As always everyone I deal with are most helpful and curtious to me.
Work done to specification given
My windscreen had to be replaced because someone managed to dislodge my rear view mirror from the windscreen. My replacement windscreen was then damaged, so a second one was ordered. The work was carried out, but my wait times were long.
Booked in quickly before our holiday and the relevant part was pre-ordered in case it was needed.Car was returned valeted
Problem solved quickly. No complaints.
Because I am
Did what was promised.
Not all problems were fixed
Polite and informative service
Vines Redhill should be rightly proud of the service that they provide to their customers. They are proactive, attentive and keep you informed of progress. All staff are both polite and engaging -I have rarely seen customer service of this standard.
Job done as agreed
The best word would be fine. However falls far short of the service received by Landrover.
Excellent service from start to finish!
Work was completed satisfactorily and on time
Job fitted in with short notice.
Staff are friendly and helpful
Service advisor was brilliant. A very refreashing change from the type of person I've become used to at this branch. She was friendly, honest and didn't patronise at all.
My car got a flat tyre on Christmas Eve. Vines had no suitable replacement and it was almost closing time. They put me in touch with BMW Assist who were terrific. Got me a cab home and a hire car. Post Christmas, Vines had the car back to me in hours
The service manager ensured the job was carried out effectively and efficiently
Very professional, friendly and customer focused.
Efficient, friendly service, as always.
Everything was done on time and no surprise in extra cost. The original quote was honoured which I was very pleased with. Car was washed and cleaned by hand when the auto wash was broken. This was also very impressive.
MOT ok but had to wait for the car after valet.
The issue was that the car software needed an update. This was very soon after the warranty expired, and we were suspicious as to how the car knew that a software upgrade was required, given it had worked without a problem for 3 years.
The staff there are exceptionally dedicated to the job and nothing is a problem for them no matter how big or small
Melanie arrange and dealt with everything to sort out my car coming in even though it was just a small problem and everybody I met was very helpful
Very friendly staff, gave me a lift to the station and loved the video link to show me the issue with my car.
Due to the excellent customer experience.
Great service. Super nice people.Only thing that could be better is the car cleaning. I know it is free when you are doing the car service. But if you do it you should do it spot on.
Booking was pain free, all staff were polite and helpful and agreed to drop my car back to me as a last minute change to help my diary.
Requirements were listened to alternative solutions provided and the process of buying made simple,enjoyable and cost effective
Very organised, professional and all that I expected.
Arrangement, car pick up and delivery part was very good. However, the windscreen wiper now doesn't wipe properly & the 1st time after driving I had tyre issues which resulted in one flat tyre and the other needing a lot of air
THE PROBLEM WAS RESOLVED AND IN PARTICULAR SOMEONE CAMEAND COLLECTED THE CAR AND BROUGHT IT BACK VACUUMED AND CLEANED. I WAS OFFERED AN AUTOMATIC CAR TO USE IN THE MEANTIME BUT HAVING SOME MOBILITY PROBLEMS I TURNED THIS DOWN.
Work wasn't completed ontime. Had to re-book.
The service staff were courteous, they expected me at the correct time and the car was serviced on time and I was informed when it was available for collection.
No courtesy car available until Dec 5th
Friendly staff, good job in fitting winter wheels
Because it was
Prompt and efficient service. Staff went the extra mile to accommodate my needs.
Quality of Service, efficiency and great Staff.
unexpected tyre problem dealt with efficiently
As ever, prompt courteous service. Loan car ready, my car ready earlier than predicted at the end for the day.
Everything done satisfactorily.
The staff and service at Redhill are always excellent, the service was carried out efficiently & the mechanic sent us a video showing the fault with our car & gave us a detailed explanation of the work needed.
Always kept informed and excellent attention to detail
knowledgeable and efficient.
All points dealt with very clearly in very satisfactory manner
I have had excellent services from the BMW garage at Vines.This is the second car I am buying from there and I get all my car servicing and Mot etc done there over the years.I had the best sales advice this time which I appreciated very much
Justin gave me an excellent client experience - the pre-video was a nice touch as well as allowing me to be the first to drive the car - so driving the car to the petrol station. Justin clearly has a deep knowledge and is very personable.
Very courteous, pleasant and helpful assistance, Very clear explanations and propeer time made to deal with matters. Very accommodating on times and arrangements. Generally excellent
Excellent service provided by Justin the sales advisor. Nothing was a problem during the process.
The staff were courteous, helpful and friendly.
The sales assistant was very kind and helpful throughout and made the experience very easy for me.
Mel Hayward was extremely attentive and professional throughout. I have bought 5 cars from BMW but never experienced such great customer service. She is a real asset to your BMW centre.
Mario Hale was outstanding as a sales rep and even delivered my car to my place of work for me. Total professional,
Nick was absolutely great in every respect! I'll be returning to vines redhil because of his professionalism and expertise alone!
Great comunication with lots of updates so I always felt informed on progress
Misunderstanding over specification of optional features meant an important option was missing.However, the sales team took immediate action to resolve the issue with which I am completely satisfied.
Everything transpired as it should aided in every way by the excellent Nick Weller.
Micheal Lawson was very helpful in helping to find the right car. Very professional good character and made us feel well looked after. I will be back to see him when its time to change / upgrade.
I was treated with curtesy Did not feel I was being pushed into a contract / purchase
Very friendly helpful staff made the purchase of a new car a highly desirable experience.
Melanie was highly knowledgeable, made the process very simple, kept me informed and found me a number plate with my initials!
All my dealings with the dealership were very professionally handled and plenty of progress updates given during the process . I would like to particularly praise Justin Lambert for his enthusiasm for his job which has shown through over the years