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most of the issues seemed to have been resolved bar one outstanding, also highlighted in aprevious service
The service manager is the best I have experienced across any BMW dealership. Friendly, knowledgeable but most importantly he cared about the customer and about the cars that passes through
as always incredibly well looked after and very professional
answered all my questions and ensured process went well also really like the BMW show room at Salfords.
All done on time. Pleasant staff and nice waiting area.
The vehicle was in the workshop for 5 days; not notified on the day the vehicle was ready for collection. Collected the vehicle and Saturday AM and noticed an unusual noise in the cabin. I have reported this and need to return the car to the workshop
used to go to Copper Croydon they are awful
Great customer service although a pick up drop off service be better when car is in for service or at least a courtesy vehicle
Car was promised to be cleaned after service but was not.
Prompt & efficient. Waiting area excellent.
This time the service dept was great. Barnaby arranged this at short notice via email from me and it was all done and dusted in 3 hrs with tyre change including. Excellent service.
The service was done to my satisfaction.
Public facing staff polite and professional
Vines has always been brilliant. Their service team, and the customer service they offer whilst 'sitting and waiting' is marvellous.
Latest purchase had noise when driven 1st thing and fault corrected by BMW at 2nd attempt
Generally service is fast and efficient, this time I had to wait 2 hours for a tyre to be changed. I asked for the car not to be washed as I was in a hurry, but I did not expect it to come back with tyre adhesive left on the tyre and over the wheel
Service was carried out satisfactorily but booking the service was annoying due to the hard sell of a service plan that I didnt want
Good advice, prompt courteous service
Brakes are still somewhat noisy otherwise everything is ok. Site parking on the day was poor. Good customer facilities if you wait while your car is being serviced.
My car was booked in work carried out without hassle. Only negative, parking is a nightmare.
The highly priced quotations for general service maintenance are still a challenge where the specified job can actually be completed at more cost effectively.
Work was completed professionally and the car returned as promised. I was as usual made to feel I was a valued customer
Although satisfied with the staff I felt that the three and a half hour wait for my car which was undergoing an MOT was somewhat excessive. It seemed that perhaps the problem was a Monday morning and an acute shortage of staff. I may be wrong.
Just a vehicle health check but cut tyre spotted and changed promptly.
Everything completed to my satisfaction
Great service from all concerned - reception, service adviser and the technicians.
Everything was perfect even the coffee!
I bought a used 420d from Vines and was pleased with the experience. I took my wife's 116D for the service there as was not happy with my local dealer in Bromley. Staff at Vines are pleasant and professional.
I couldnt have asked for anything more from my visit, the knowledge of the cars was incredible and I was very very pleased
Quick turnaround and resolved issues promptly.
It worked well although explanation of the work done was sketchy and no comment on state of car generally.Couldn't find an updated service manual.
Car failed MOT on a bulge in the tyre, but I didn't receive a voicemail informing me of this until 1730. I had received a healthcheck report earlier in the day which was all green. They did provide a courtesy car for my trip however.
Friendly staff, regular updates
Paperwork didn't actually mention that I'd had a Warranty Check and Service - it only mentions the MOT
Help exceeded expectation.
Everything done that was needed
The customer service is superb. However, the fault that I took the car in to have fixed is still persisting since I got the car back.
The experience was hassle free from start to finish
I was very happy
It is much better than on several previous occasions
no delivery service available, the courtesy car was too small
The Vines Redhill service team were extremely helpful when diagnosing andcresolving my BMWs issue. Barnaby kept me updated through the whole process and was very professional. A great asset to BMW.
Work was carried out efficiently and staff were very courteous.
Excellent service from a technically competent team.
All on time, explanations given of work done
Tea coffee TV newspapers all provided while we waited.
Everyones very helpful and feel relaxed ??
Steve was excellent throughout
No updates on my car despite messages left with reception and person dealing with my car. Never returned my calls either.
Personnel service was fine but had to be reminded that it was a fleet car on account.
The only thing I was surprised is that within two days my back left tyre shows low pressure.
Great customer care
Kept informed of progress of works being undertaken.
Dropped car off was given a courtesy car all done in 2 days. Effortless.
Courteous staff and a nice atmosphere
Got my car serviced, cleaned and completed really quickly. Good communication.
The original estimate of the time needed for the repair (given when booking at previous visit) turned out to be wrong by about 3 hours. However this was dealt with very well on the day by a discount
We are used to having our car serviced at BMW - and paying extra we expect the extra lengths you go to, sadly on this occasion the car was not washed/cleaned as usual - we were VERY disappointed
Couldn't fault the process
Found a couple of spots of 'grease' on the body work / starter button afterwards.
They are courteous and professional at every turn, and kept me informed at every stage of my service.
When the vehicle was returned the member of the service team didn't point out that there was an item that needed immediate attention. When the vehicle was rebooked for the part hadn't been order meaning an extra day in the garage.
It was only a MOT but attended too, vastly better, this time
Staff courteous and helpful.
I was pleased with the work done. However, I was told that the work would take 1.5 hours. It did but I had to wait another half hour for the paperwork.
Stephen Edwards made the process very simple and nothing was too much trouble. Went above and beyond to deliver a great experience.
Staff always polite and helpful
Well organised, easy to work (as I wait) all servicing carried out to time.
Previously, work carried out was fully debriefed, I have yet to find out if all work was carried out, and was only informed that the gearbox had in effect been given a "crtl, alt, del" process. My concern was more mechanical than operation.
Made it easy
As I said above, the service team from reception to the engineers who work on the car and send you a service report are all polite and knowledgeable and I feel the service level at Vines is second to none.
Fabulous customer service, helpful engaging staff where nothing is too much trouble. Not the cheapest dealer in the world but probably the best overall value and customer experiance.
Far too expensive for such minor service.
My car was ready at thecagreed time.
We all seem to spend a great deal of time working, so to have a simple company to deal with is very important.
Dominice and Sarah were excellent. They kept me fully informed while I was waiting.
Justin Lambert went above and beyond to help us decide on the right car for us and also to get us the car. He kept in constant contact and cleared a number of hurdles for us
People friendly, courteous and waiting area excellent. Limitless teas & coffee & biscuits! Also the car is always valeted. Only thing to improve would be to charge the vehicle
Visit as expected and accommodated need for auto courtesy car.
It was delivered 3 weeks later than expected and it felt like it was delayed deliberately.
Issue with being chased by another sales person when Mario was not around, frustrating as Mario was fully aware of the position.
Order to delivery was achieved in 1 month, which was much quicker than I had anticipated! Overall the buying experience was excellent ably choreographed by Justin.
Delivered on time as promised
Again I have nothing but praise for the attention to detail and the knowledge of the sales rep Josh.
Good smooth service, including collecting me from Gatwick station. Good amount of time spent explaining the vehicle and comms/navigation system. Only adverse comment is when I sent emails there was no acknowledgement until I chased myself to check.
Generally we were very satisfied but you do not get top marks as I am still waiting for some promised answers
Great service at Vines, Nick Weller was always happy to answer questions and give updates on the status of the order.
Couple of bits not working yet
The team at Vine's treat you like an individual - I'm fortunate to have had the same sales advisor for a few years now and he knows exactly what I am after.
This was good, and the salesman was most helpful. The problem developed after delivery.
high customer service and attention to detail