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ABOUT Vines of Redhill.

Explore our BMW Centre below.

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BEAT THE CHANCELLOR!

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BMW i3 Service Inclusive

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Vines of Redhill 2017 Charity Announcement

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Vines Group Picture Competition

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Vines BMW Electric Week Calender.

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Naming of the cow competition

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Vacancy - BMW Genius

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Renovations at Vines of Redhill

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August Bank Holiday Opening Hours.

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The new BMW 3 Series launch

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Proud sponsors of the Harlequin Theatre's panto, Aladdin.

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Reigate Fire Station HQ Open Day

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Vines BMW sponsors Surrey Classic

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Aladdin Pantomime - Harlequin Theatre

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YMCA Fun Run

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Reigate Heath Golf Club.

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Vines & Barclays VIP event

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Loan Bike

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Family Friendly Recipe Cards.

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Ultimate Performance Event with local rugby clubs.

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Ultimate Performance Event - Dorking RFC & BMW UK.

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Vines Recruitment

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Up to £1,000 Deposit Contribution* on selected Approved Used BMWs

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BMW APPROVED USED CARS.

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Where Next?

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BMW XDRIVE.

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BMW Latest Offers

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10% off Cosmetic Repairs

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ROAD TAX CHANGES 01/04/2017

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Meet the team.

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Tony Head

Tony Head

Head of Businesss

Dylan Deen.

Dylan Deen.

General Sales Manager

Robin Midgley.

Robin Midgley.

Business Manager

Bryan Kimber.

Bryan Kimber.

Business Manager

Nick Weller.

Nick Weller.

Sales Executive

Justin Lambert

Justin Lambert

Sales Executive

Jack Couldrick

Jack Couldrick

Sales Executive

Michael Lawson.

Michael Lawson.

Sales Executive

Mario Hale.

Mario Hale.

Sales Executive

Zanek Henao

Zanek Henao

Sales Executive

Fay Carlslake

Fay Carlslake

Sales Executive

Alex Uwins

Alex Uwins

Service Advisor

Jean Talbot.

Jean Talbot.

BMW Receptionist

Amy Dance

Amy Dance

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good level of service from Dominic and the rest of the team

Service

Maddie in customer service was very helpful and courteous

Service

On time completion of MOT with very comfortable waiting space provided.A very pleasant experience

Service

Comprehensive information was given on issues detected on the car and both as a report and a video. Excellent.

Service

Waiting to hear result of findings re faulty tyre previously supplied.

Service

did the job quickly, left the car immaculate and particularly liked the video report from the workshop

Service

SERVICE STAFF ALWAYS VERY HELPFULL AND COURTEOUS

Service

kept waiting for 10mins when trying to book appointment for service

Service

Very impressed with the garage from start to finish. Great service from reception, service adviser, technician and valet.

Service

I was mean to have an end of warranty check but there was no suggestion that this had been done.

Service

Very efficient.

Service

Great service

Service

Fully resolving the problem required three visits, although I accept that the fault probably wasn't that straightforward and technician didn't have a fault shown on the computer for visit number 2. We were then told how to ensure it is logged.

Service

Maddie was excellent , very courteous and kept me informed of progress while my car was in. Even went out and started my car to defrost it before I collected it. Also like to thank the technician who actual resolved a very annoying rattle in door

Service

Very smooth and efficient service. Good surroundings in which to wait.

Service

It went smoothly without any delays I like straight forward services and the complimentary clean is always a welcome extra.

Service

My tyre was punctured 3 days before I brought the car to Vines. I firstly took it to Quickfit for repair but they could do nothing, the security nut was not in the car!So I HAD to come to Vines, but you are the only garage to have serviced the car.

Service

Staff were very helpful and pleasant to deal with.Secondly, the reason the car went in for was rectified, rattles, and is now a pleasure to own.

Service

I would like to mention that my surname is QUINTON and not Quintona as shown in this survey. The customer service at Vines of Redhill was very good. They were polite and friendly and took good care of me.

Service

As always everyone I deal with are most helpful and curtious to me.

Service

Work done to specification given

Service

My windscreen had to be replaced because someone managed to dislodge my rear view mirror from the windscreen. My replacement windscreen was then damaged, so a second one was ordered. The work was carried out, but my wait times were long.

Service

Booked in quickly before our holiday and the relevant part was pre-ordered in case it was needed.Car was returned valeted

Service

Problem solved quickly. No complaints.

Service

Did what was promised.

Service

Because I am

Service

Not all problems were fixed

Service

Polite and informative service

Service

Job done as agreed

Service

Vines Redhill should be rightly proud of the service that they provide to their customers. They are proactive, attentive and keep you informed of progress. All staff are both polite and engaging -I have rarely seen customer service of this standard.

Service

Great service

Service

Work was completed satisfactorily and on time

Service

Excellent service from start to finish!

Service

The best word would be fine. However falls far short of the service received by Landrover.

Service

Staff are friendly and helpful

Service

Job fitted in with short notice.

Service

Service advisor was brilliant. A very refreashing change from the type of person I've become used to at this branch. She was friendly, honest and didn't patronise at all.

Service

My car got a flat tyre on Christmas Eve. Vines had no suitable replacement and it was almost closing time. They put me in touch with BMW Assist who were terrific. Got me a cab home and a hire car. Post Christmas, Vines had the car back to me in hours

Service

The service manager ensured the job was carried out effectively and efficiently

Service

Very professional, friendly and customer focused.

Service

Efficient, friendly service, as always.

Service

Everything was done on time and no surprise in extra cost. The original quote was honoured which I was very pleased with. Car was washed and cleaned by hand when the auto wash was broken. This was also very impressive.

Service

Impressed as always. Being an established customer of this dealership I am always treated well by the sales department

Sales

Excellent customer service from start to finish

Sales

Mario (salesman) understood my requirements and budget constraints and worked a solution that I was ultimately happy with.

Sales

Every aspect of the sales process was perfect; a very seamless and easy transaction and I felt engaged all the way. Nick Weller is a consummate professional.

Sales

I was able to look at and test drive a number of cars. The salesman, Justin Lambert, was particularly helpful and it was a pleasure dealing with him as he always kept me up-to-date and answered all my questions

Sales

Michael Lawson looked after me from start to finish , excellent service.

Sales

This is the second BMW that I've purchased from VINES Redhill in 25 months. The salesman, Nick Weller, whom I've dealt with both occasions, is extremely attentive, helpful, and listens to all requests.

Sales

Faultless

Sales

All points dealt with very clearly in very satisfactory manner

Sales

I have had excellent services from the BMW garage at Vines.This is the second car I am buying from there and I get all my car servicing and Mot etc done there over the years.I had the best sales advice this time which I appreciated very much

Sales

Justin gave me an excellent client experience - the pre-video was a nice touch as well as allowing me to be the first to drive the car - so driving the car to the petrol station. Justin clearly has a deep knowledge and is very personable.

Sales

Very courteous, pleasant and helpful assistance, Very clear explanations and propeer time made to deal with matters. Very accommodating on times and arrangements. Generally excellent

Sales

Excellent service provided by Justin the sales advisor. Nothing was a problem during the process.

Sales

The staff were courteous, helpful and friendly.