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The service was very good.
The only experience I get is at the desk when they see me coming through the door.
they were not helpful at all
Had front passenger air bag replaced
OIL WASNT RESET
This was a drop visit at short notice.
It was collected and dropped off on time, no issues with the customer service, but I telephoned up before hand to ask for a valuation of my car as it was a Company one and I wanted to buy it. I asked again when I got there but no one was forthcoming
Everyone was most helpful
The wheel was not balanced
I know Michael Lawson from the 3 Minis (2 brand new) he sold my wife and son and so my decision to come to Vines was based on my previous dealings with him. He didn't disappoint and completely exceeded my expectations - again.
I was very satisfied.
The staff were all good, but they don't do the drop of service.
See my answer to Question1.
Peter was very helpful.
All sorted quickly and efficiently.
Friendly staff, clean enviroment.
Very swift and helpful. Dominic is excellent.
Every member of staff I spoke to was excellent.The car was returned to me washed and clean.My only concern was the abscence of paper mats in the footwell, as I noticed some oil staining from the workshop on the floor mats.No seat protection either
They dont know what the issue is with the vehicle.
Everyone is very helpful.
I would not recommend BMW Vines to anyone on this treatment
was 1st told Vines can hold car for 10 days as i was flying right from therebt on the day i was told they cannot ! as manager disagrees with service replater when i reached home later i was told car is at service centerwasted time and cab cost
The staff at the service counter were very polite, friendly and helpful. However, the initial response I received from one of the salesmen was atrocious considering that he is essentially fronting the business
The people are very helpful and done quickly
Really helpful staff.
On arrival the electric was out in the area of the centre. They were able to replace the airbag but unable to complete a full check on my vehicle.
The service at Vines was excellent.
The centre lied about the date of service and the car was returned with a fault.
Previously good. On this occasion they tried to charge me £430 for rear tyres - claiming the existing were 'bald'. They are most definitely not. I also reported (repeat) suspension knock and 2 aircon faults - only one of three was fixed.
our sales representative was excellent very competent and had an excellent knowledge of his products (Mario Hale)
I think that when the vehicle was handed to us; they really bended over backwards to explain the intricacies of the car.