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Head of Businesss
General Sales Manager
Car was booked in for a Gold valet but it was disappointing that the specific area I was brining in to be addressed could not be cleaned thoroughly. I received follow-up calls from Kiera to see if everything was ok. Comments continued in next box:
Car was offered to be cleaned but as actually less clean than when I left it, muddy footprints on the driver side carpetsI assume you carried out the service as promised
The work carried out was excellent but the communications were poor. I had to phone the garage on the Friday to find if the car was ready. It wasn't and parts had been ordered so it was needed for an extra day. Saturday communications were even worse
Brand new car is broken after one trip. Car is still at Vines ten days later. No feedback. No idea when I will get my car back.
Good and fast service.
Excellent from start to finish, easy booking, on-time collection of car and communication.
The booking was taken efficiently and diagnostics/repair were carried out in good time. I was kept abreast of the work by the service advisor and he even procured a loan car out of thin air when it was apparent the car would need to be kept overnight
Always satisfied with Vines, nice people, efficient and helpful.
My car has comeback with stain on the drivers seat and the car sound like a washing machine when you start it and the NOX sensor should improve my car performance but the car is running poorly
Checking in was quick, work done, car returned clean on time. However it's a long walk to the station and only one lift time is offered. Why not offer a shuttle service to where the footpath to Salfords meets the main road?
Professionalism always win
Charming and helpful welcome. All staff are courteous.Car washed and ready as expected.
Good allround service
The service work was carried out efficiently. The inspection produced an extensive list of items which had been priced. However 3 of these expensive items concerned possible minor oil leaks which were not detectable by another garage
The left indicator light required replacing You then had to diagnose this on you machine This cost as much as the part
The welcome I get and the service I recieve is always second to none.
Because I was very satisfied.
Having recently taken VW to task over its very aggressive approach to similar surveys I rather feel for the future of your staff if I say I am only very satisfied! Seriously, the work/task was very straightforward but done with the minimum of fuss.
insufficient room to tell you.
Overall service was good, asked for winter tyres to be changed back to normal tyres. What I picked up the car, the tyres had been changed, but the tyres were very low pressure, with TMP warning light. I had to take it to the petrol station to pump up
As a BMW owner for over twenty five years, I have always received good service, however recently our regular provider Coopers of Banstead merged with Mini Cooper and immediately deteriorated. We were recommended to vines and they have been amazing!
Usual friendly and helpful staff
Very good and efficient service as always
The team at Redhill are so warm and accommodating, a pleasure to visit the site when required.
My car was returned to me with a fault (that I had not seen before) indicating that the battery was under voltage. The unsatisfactory response was that I needed to drive it more! Given that I had driven some 30 miles to the garage this was a surprise
Work carried out without any fuss. Staff were relaxed and smiled (not a false smile for the public). Car very clean on return even though it was VERY dirty when it went in.
Service was fine, took a little longer than expected. But facilities are good, car nice and clean upon return.
It was only a basic oil change
Would have been "Completely satisfied" except for not being kept informed of the delay in completing the work (even though the delay itself was for understandable reasons). It proved very difficult to make contact with anyone.
I had two problems since I got the car back and at least one I would have expected to have been spotted during the service - coolant very low. The other was the rear screen defrost light flashing & the front screen defrost blowing air into footwell
DID WHAT THEY WERE SUPPOSED TO DO
Efficient and quick while I waited.
The very friendly and polite staff who picked up my car arrived when they said they would & delivered my car back on time. And it was lovely and clean too!
The music in the waiting area is very loud and by far not relaxing.
Good fast customer service
Very polite and helpful!
Consistently good service for the last 25 years
The lady who dealt with me Maddie was really good. Great Customer Service skills
As my visit was for a full valet - the front mats were not lifted and hoovered.
Great service from Maddie (I think I've remembered her name right? Sorry just had baby). She sorted out my car, a courtesy car and kept me well informed a great help at 36 weeks pregnant.
New car (two months old) two days required to repair electronics and despite promises Vines unable to deliver car 10 minutes drive back to me. Not an impressive performance and very inconvenient.
Excellent and friendly customer service. Very quick turnaround for warranty repair . Very pleased
Because Vines remedied their previous error and made the necessary financial adjustment
As always there is Service with a smile from the team at Redhill, Maddie inparticular, who I have dealt with a few times is always very cheerful, helpful and thorough to make sure every detail is taken care of.
Delivery dates kept changing
When I collected the car the Valeting wasn't up to cratch, there were still the sticky marks on the windows
Justin Lambert at Vines made the whole process straight forward, enjoyable and easy to understand. I was kept informed of the deal and delivery progress throughout - and he was v patient with my procrastination and my general lack of organisation!
Sales executive and staff have been friendly,professional and helpful.
The whole process of delivery and acceptance of the new vehicle was made very special for both my wife and me. The dealership sales manager has earned my sincere appreciation and gratitude for his handling of this purchase.
Very efficient in helping me decide on the package, early delivery of car, good handover with time taken to explain all the features.
Excellent product with expert knowledge
Justin kept me informed at all times during the wait for the car to arrive. Arranging the delivery was very easy as it was done at a time that was very convenient to myself.
Excellent professional service from Vines as always.
Justin was great to deal with. Our order wasn't entirely trouble free (delays from the factory) but he worked hard to get it all sorted. Thanks also to the boss, Dylan for stepping in when needed.
I found all staff to be very helpful and well informed. The experience of buying a new car is difficult with all the new technology. This was explained very fully.
Mario and Robin were superb in sorting out the car and finance. Great customer service!
To be perfectly honest with you i would expect this from BMW otherwise I would go elsewhere. I've had 3 mini coopers from vines Redhill & dealt largely with Nick Weller. So I knew the experience would be brilliant
BMW M3 LIMITED EDITION 2016, Your sales guy said to me this car is limited edition 2016 model. However, the car is BMW M3 2015 MODEL and limited edition does not exist.And I was charged £13500.00 more from the standard BMW M3 sale price.thank you.
It was a thoroughly enjoyable experience
excellent professional approach