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ABOUT Vines of Redhill.

Explore our BMW Centre below.

Latest News & Events

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BEAT THE CHANCELLOR!

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BMW i3 Service Inclusive

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Vines of Redhill 2017 Charity Announcement

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Vines Group Picture Competition

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Naming of the cow competition

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Vacancy - BMW Genius

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Renovations at Vines of Redhill

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The new BMW 3 Series launch

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Proud sponsors of the Harlequin Theatre's panto, Aladdin.

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Reigate Fire Station HQ Open Day

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Vines BMW sponsors Surrey Classic

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Aladdin Pantomime - Harlequin Theatre

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YMCA Fun Run

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Vines & Barclays VIP event

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Loan Bike

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Family Friendly Recipe Cards.

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Ultimate Performance Event with local rugby clubs.

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Ultimate Performance Event - Dorking RFC & BMW UK.

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Vines Recruitment

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Up to £1,000 Deposit Contribution* on selected Approved Used BMWs

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BMW APPROVED USED CARS.

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Where Next?

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BMW XDRIVE.

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BMW Latest Offers

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Meet the team.

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Tony Head

Tony Head

Head of Businesss

Dylan Deen.

Dylan Deen.

General Sales Manager

Robin Midgley.

Robin Midgley.

Business Manager

Bryan Kimber.

Bryan Kimber.

Business Manager

Nick Weller.

Nick Weller.

Sales Executive

Justin Lambert

Justin Lambert

Sales Executive

Jack Couldrick

Jack Couldrick

Sales Executive

Michael Lawson.

Michael Lawson.

Sales Executive

Mario Hale.

Mario Hale.

Sales Executive

Zanek Henao

Zanek Henao

Sales Executive

Fay Carlslake

Fay Carlslake

Sales Executive

Alex Uwins

Alex Uwins

Service Advisor

Jean Talbot.

Jean Talbot.

BMW Receptionist

Amy Dance

Amy Dance

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Maddie was excellent , very courteous and kept me informed of progress while my car was in. Even went out and started my car to defrost it before I collected it. Also like to thank the technician who actual resolved a very annoying rattle in door

Service

It went smoothly without any delays I like straight forward services and the complimentary clean is always a welcome extra.

Service

Very smooth and efficient service. Good surroundings in which to wait.

Service

My tyre was punctured 3 days before I brought the car to Vines. I firstly took it to Quickfit for repair but they could do nothing, the security nut was not in the car!So I HAD to come to Vines, but you are the only garage to have serviced the car.

Service

I would like to mention that my surname is QUINTON and not Quintona as shown in this survey. The customer service at Vines of Redhill was very good. They were polite and friendly and took good care of me.

Service

Staff were very helpful and pleasant to deal with.Secondly, the reason the car went in for was rectified, rattles, and is now a pleasure to own.

Service

As always everyone I deal with are most helpful and curtious to me.

Service

Work done to specification given

Service

My windscreen had to be replaced because someone managed to dislodge my rear view mirror from the windscreen. My replacement windscreen was then damaged, so a second one was ordered. The work was carried out, but my wait times were long.

Service

Booked in quickly before our holiday and the relevant part was pre-ordered in case it was needed.Car was returned valeted

Service

Problem solved quickly. No complaints.

Service

Because I am

Service

Did what was promised.

Service

Not all problems were fixed

Service

Polite and informative service

Service

Vines Redhill should be rightly proud of the service that they provide to their customers. They are proactive, attentive and keep you informed of progress. All staff are both polite and engaging -I have rarely seen customer service of this standard.

Service

Job done as agreed

Service

Great service

Service

The best word would be fine. However falls far short of the service received by Landrover.

Service

Excellent service from start to finish!

Service

Work was completed satisfactorily and on time

Service

Job fitted in with short notice.

Service

Staff are friendly and helpful

Service

Service advisor was brilliant. A very refreashing change from the type of person I've become used to at this branch. She was friendly, honest and didn't patronise at all.

Service

My car got a flat tyre on Christmas Eve. Vines had no suitable replacement and it was almost closing time. They put me in touch with BMW Assist who were terrific. Got me a cab home and a hire car. Post Christmas, Vines had the car back to me in hours

Service

The service manager ensured the job was carried out effectively and efficiently

Service

Very professional, friendly and customer focused.

Service

Efficient, friendly service, as always.

Service

Everything was done on time and no surprise in extra cost. The original quote was honoured which I was very pleased with. Car was washed and cleaned by hand when the auto wash was broken. This was also very impressive.

Service

MOT ok but had to wait for the car after valet.

Service

The issue was that the car software needed an update. This was very soon after the warranty expired, and we were suspicious as to how the car knew that a software upgrade was required, given it had worked without a problem for 3 years.

Service

The staff there are exceptionally dedicated to the job and nothing is a problem for them no matter how big or small

Service

Melanie arrange and dealt with everything to sort out my car coming in even though it was just a small problem and everybody I met was very helpful

Service

Very friendly staff, gave me a lift to the station and loved the video link to show me the issue with my car.

Service

Due to the excellent customer experience.

Service

Great service. Super nice people.Only thing that could be better is the car cleaning. I know it is free when you are doing the car service. But if you do it you should do it spot on.

Service

Booking was pain free, all staff were polite and helpful and agreed to drop my car back to me as a last minute change to help my diary.

Service

Requirements were listened to alternative solutions provided and the process of buying made simple,enjoyable and cost effective

Service

Very organised, professional and all that I expected.

Service

Arrangement, car pick up and delivery part was very good. However, the windscreen wiper now doesn't wipe properly & the 1st time after driving I had tyre issues which resulted in one flat tyre and the other needing a lot of air

Service

THE PROBLEM WAS RESOLVED AND IN PARTICULAR SOMEONE CAMEAND COLLECTED THE CAR AND BROUGHT IT BACK VACUUMED AND CLEANED. I WAS OFFERED AN AUTOMATIC CAR TO USE IN THE MEANTIME BUT HAVING SOME MOBILITY PROBLEMS I TURNED THIS DOWN.

Service

Work wasn't completed ontime. Had to re-book.

Service

The service staff were courteous, they expected me at the correct time and the car was serviced on time and I was informed when it was available for collection.

Service

No courtesy car available until Dec 5th

Service

Friendly staff, good job in fitting winter wheels

Service

Because it was

Service

Prompt and efficient service. Staff went the extra mile to accommodate my needs.

Service

Quality of Service, efficiency and great Staff.

Service

unexpected tyre problem dealt with efficiently

Service

As ever, prompt courteous service. Loan car ready, my car ready earlier than predicted at the end for the day.

Service

Everything done satisfactorily.

Service

The staff and service at Redhill are always excellent, the service was carried out efficiently & the mechanic sent us a video showing the fault with our car & gave us a detailed explanation of the work needed.

Service

Always kept informed and excellent attention to detail

Service

aaa

Service

knowledgeable and efficient.

Sales

All points dealt with very clearly in very satisfactory manner

Sales

I have had excellent services from the BMW garage at Vines.This is the second car I am buying from there and I get all my car servicing and Mot etc done there over the years.I had the best sales advice this time which I appreciated very much

Sales

Justin gave me an excellent client experience - the pre-video was a nice touch as well as allowing me to be the first to drive the car - so driving the car to the petrol station. Justin clearly has a deep knowledge and is very personable.

Sales

Very courteous, pleasant and helpful assistance, Very clear explanations and propeer time made to deal with matters. Very accommodating on times and arrangements. Generally excellent

Sales

Excellent service provided by Justin the sales advisor. Nothing was a problem during the process.

Sales

The staff were courteous, helpful and friendly.

Sales

The sales assistant was very kind and helpful throughout and made the experience very easy for me.

Sales

Mel Hayward was extremely attentive and professional throughout. I have bought 5 cars from BMW but never experienced such great customer service. She is a real asset to your BMW centre.

Sales

Mario Hale was outstanding as a sales rep and even delivered my car to my place of work for me. Total professional,

Sales

Nick was absolutely great in every respect! I'll be returning to vines redhil because of his professionalism and expertise alone!

Sales

Great comunication with lots of updates so I always felt informed on progress

Sales

Misunderstanding over specification of optional features meant an important option was missing.However, the sales team took immediate action to resolve the issue with which I am completely satisfied.

Sales

Everything transpired as it should aided in every way by the excellent Nick Weller.

Sales

Micheal Lawson was very helpful in helping to find the right car. Very professional good character and made us feel well looked after. I will be back to see him when its time to change / upgrade.

Sales

I was treated with curtesy Did not feel I was being pushed into a contract / purchase

Sales

Very friendly helpful staff made the purchase of a new car a highly desirable experience.

Sales

Melanie was highly knowledgeable, made the process very simple, kept me informed and found me a number plate with my initials!

Sales

All my dealings with the dealership were very professionally handled and plenty of progress updates given during the process . I would like to particularly praise Justin Lambert for his enthusiasm for his job which has shown through over the years