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Although there were slight queries during the service of which could have been avoided by searching for the the best product price though a comparison website, I feel the final outcome was satisfactory.
I arranged to wait at Vines while the car was serviced as I was told at booking that it would take 1 1/2 hours. This timing was repeated when I brought the car in.In reality it took just over 2 1/2 hours. Extra time that I did not have.
Please accept my apology I have asked for this to be investigated, I am sorry it disrupted your day
As above. All was fine except for the cleaning of the car. Feet marks on the door sills were obviously visible
Please accept my apology for the feet marks this has now been addressed internally
Everything completed as expected and the complimentary clean inside and out was very much appreciated
Great news thank you for the positive feedback
Kept informed throughout and original problem resolved as well as any other jobs I wanted doing too.
That's really great to know thank you
Quick. Pleasant waiting area.
Thank you !
We thought it was expensive for the work that was undertaken
Thank you for your comments we do price match where possible in order to remain competitive, please also check our website for all offers
No issues or problems on my part
Great news thank you
As usual the Service front desk team are very good, informative and friendly - I was a little disappointed that what was reported on the car as needing doing (brake pads) turned into pads and discs needing replacing.
Thank you for your response, from time to time cars do require pads and discs, as these are a wear and tear item.
Excellent: only problem was that it was difficult to find out when car would be ready - phone left unanswered. Might be a good idea to re-route to reception after say 30 seconds, when the service adviser is away from their desk.
Thank you for your constructive feedback., we will review this and make the changes required.
As said, very satisfied
Thank you for your business, once again
Vines Redhill are great
It is regrettable you had an issue with your car, however I am pleased that we have rectified it to your satisfaction
Efficient service and competitive pricing. Good facilities at the dealership.
I am pleased you liked the level of service received and we also thank you for your comments relating to our centre.
Dominic Tree is excellent and organised
Thank you I will pass on your comments
In a recent oil change, used 1/4 a tank of petrol somehow and the oil was under-filled (again). This will be the 2nd time I've had to buy more oil within a few days of an oil change.
Thank you for your response our Reception Manager will call you in order that this is rectified to your satisfaction
Everything was organised well, reminded of the service prior and kept informed during the day of progress
Thank you for the great comments I will pass them onto the team
Vines provide an all round excellent level of customer service.
Great staff and fine waiting area
Thank you for the nice comments regarding our Centre, I am pleased you enjoyed them
Great service and experience
Thank you !
Friendly serviceService done in under the time quotedIn and out within 90 minutes
Great news thank you for your business
Good service from a knowlegible team.many thanks
Thank you for the response we do appreciate it !
I think the service personnel did there best to find the rattle
Please accept my apology we do operate a first time fix policy it is regrettable this was not achieved on this occasion, I will ask our Reception Manager to call you in order that this is rectified
Because I feel I was over charged for the work carried out. Problem still there.
Please accept my apology we do operate a first time fix process in our business, I will ask our Reception Manager Dominic Tree to call you in order that we can rectify this issue for you.
The staff are easy to talk to and do a great j.
Elliott was superb and handled the entire process very well. He was very knowledgeable and had provided me with great customer service. He constantly kept me updated on the car's progress and ensured that the process was smooth. Slow repair time.
Thank you I will pass on your comments to Elliott !
Great news I am pleased you found the experience trouble free
The service was completed without fuss while I waited. I was able to continue working comfortably in the lounge area with WiFi.
We do have a great waiting area, with WIFI and refreshments all FOC, I am pleased you found them useful !
Thank you for the response it is appreciated
Appointment was made by reminding me, all done while I waited.
Great news Thank you!
Quick and hassle free. Waited just over an hour for MOT to be completed and more than happy with the level of service received
I am pleased you liked the level of Service received form our staff
Pleasant, helpful staff. Liked the streamed video.
Glad you liked the clean and the service thank you !
Very efficient and speedy. Staff were very helpful.
Thank you I will pass on your positive comments to the team
Great news glad we could assist you, If you require anything else please do not hesitate to contact us
Service + MoT took a bit longer than estimated, but otherwise everything was fine.
Please accept my apology for the delay from time to time we do experience small delays and we are doing everything we can to rectify this.
I was kept waiting a very long time after my car was finished and ready for me while the service desk said they had to deal with another customer. There appeared to be no other customer present. I only got action when I confronted the desk.
Please accept my apology for any inconvenience caused to you whilst dealing with our Reception Desk
Great service and all issues rectified
From start to finish we were very well looked after.
I am pleased we looked after you thank you for selecting Vines Redhill
Friendly faces and always welcoming.
Thank you for your positive comments and may I take this opportunity to thank you for your business
Great service with in said time and car was cleaned.
Great news please do not hesitate to contact us if we can help you further
Same as 1 above plus price ended up less than quoted.
Thank you for your response it is apprecaitted
2 reasons for poor rating. Firstly, when I arrived to check-in, your advisor couldn't find my booking. Secondly, I had arranged for a boot mat to be fitted, but when I checked the boot before I drove home I found it missing!
We do apologise there was a mistake in your booking however I am pleased we rectified it for you !
Just very please with the whole service
Thank you for your positive comments
Couldn't have asked for a better experience, everything went according to plan.
We do try and go the extra mile I am pleased you enjoyed the experince
Able to book in at a time that suited me and wait whilst work completed
Thank you for your comments they are appreciated
However, more parking space is needed
Thank you for the response, we are aware that more parking is need and we are working hard to resolve this, like all these things Parking is so hard to find so please bear with us
The loan car I was provided with only had 4 litres of petrol so I had to make a detour on the way home in order to fill up.
Please accept my apology for the loan car only having 4 litres of fuel in, I will address this with the team
Quick response, always kept up to date with progress, seamless and easy repair
Its a pleasure to serve you and thank you for your business
Evrything I requested was completed
A very high and friendly standard of customer service.
Thank you for the positive response and thanks you for the business
When I had the engine replaced I was not offered a loan vehicle although the repair took approximately 4 weeks. Subsequently the brakes needed attention but I had to come in with the key to be read to ensure the correct parts were ordered.
Thank you for your response I will ask our reception manager to call you in order that this is rectified to your satisfaction
they seem very organised (appointment ran to time) and they have good facilities to wait in whilst car is serviced
Great news thanks for your business
Booked for a service and swap to winter wheels. When I got there the wheels were orderd for a different day so could not fit them. Staff were good about it and arranged for car to be collected a few days later but it should not have happened.
Thank you for your response I will ask our Reception Manager to contact you in order that this is resolved to your satisfaction
Everything done in the timescale proposed at the cost identified from the start
Thank you we have noted your comments
I have always liked Vines, I think the people display great values and are empathetic in the way they deal with you. Unlike my experience of Mercedes at Crawley. Nick Weller was great, very helpful and flexible. Couldn't do enough really.
I found the Vines BMW Redhill centre to be the best one I have come across. The atmosphere was relaxed and my sales assistant was very friendly and had an easy going yet engaging sales technique.
Thank you I will pass on your comments
I wasn't completely satisfied due to minor point was that there was too much paperwork involved through the experience but this was addressed at a senior level at the dealership whom assured me my feedback on this point will be addressed!
Please accept our apology for the amount of paperwork involved. As we are FCA regulated regrettably there is a lot of signatures required, we will attempt to address this moving forward
Environment very open and friendly. Always now who you are
Thank you for your great comments about our Centre, please do not hesitate to contact me if we can assist further
No problems and very helpful salesperson
That's great, I do hope you enjoy the car and please do not hesitate to contact us if we can assist you further, and thank you for selecting Vines Redhill for the purchase of your car
It was a surprise to find out that I had to arrange my own insurance, rather than BMW having arranged drive-away cover.
Thank you for your comments, regrettably it is a legal requirement that customers have to arrange their own insurance, due to data protection we cannot do this for you. We will of course assist where we can
See above - the individuals that dealt with me were very good, just a couple of things that weren't perfect
Please accept our apology I have updated the information in our database in order that this is corrected for you
See above. Jolie was exceptional, efficient and friendly, i had looked at other dealers but it was Jolie's level of service that made me choose BMW and Vines for my purchase.
Thank you we will pass on your comments to Jolie. Enjoy your lovely new car
Very helpful and keen to give a good deal
Thank you for your positive response, we do hope you enjoy your new car and if we can be of any further assistance please do not hesitate to contact us