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ABOUT Vines of Redhill.

Explore our BMW Centre below.

Meet the team.

Nick Weller.

Nick Weller.

Sales Executive

Steve Cutts.

Steve Cutts.

Sales Executive

Lily Popely.

Lily Popely.

BMW Receptionist

Robin Midgley.

Robin Midgley.

Business Manager

Bryan Kimber.

Bryan Kimber.

Business Manager

Joe Worsfold.

Joe Worsfold.

BMW Genius

Darren Franklin.

Darren Franklin.

Used Car Manager

Jean Talbot.

Jean Talbot.

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 29 ratings
    • 4 comments
  • Service

    4.1
    • 104 ratings
    • 25 comments

They dont know what the issue is with the vehicle.

Service

Everyone is very helpful.

Service

I would not recommend BMW Vines to anyone on this treatment

Service

was 1st told Vines can hold car for 10 days as i was flying right from therebt on the day i was told they cannot ! as manager disagrees with service replater when i reached home later i was told car is at service centerwasted time and cab cost

Service

The staff at the service counter were very polite, friendly and helpful. However, the initial response I received from one of the salesmen was atrocious considering that he is essentially fronting the business

Service

The people are very helpful and done quickly

Service

Really helpful staff.

Service

On arrival the electric was out in the area of the centre. They were able to replace the airbag but unable to complete a full check on my vehicle.

Service

Personal service.

Service

The service at Vines was excellent.

Service

The centre lied about the date of service and the car was returned with a fault.

Service

Previously good. On this occasion they tried to charge me £430 for rear tyres - claiming the existing were 'bald'. They are most definitely not. I also reported (repeat) suspension knock and 2 aircon faults - only one of three was fixed.

Service

I think that when the vehicle was handed to us; they really bended over backwards to explain the intricacies of the car.

Sales

our sales representative was excellent very competent and had an excellent knowledge of his products (Mario Hale)

Sales

The service was very good.

Service

Really helpful.

Service

Excellent service, very satisfied with the centre.

Service

I was told that the repairs would be covered under warranty and on collecting the car was presented with a bill for over £300 as it turned out some of the components were, in fact, not covered. I remain disappointed with the outcome.

Service

My windscreen washer warning came on that morning and I would have expected BMW to top it up. Also car was cleaned but being a black car it was covered in dirty water marks as it had not been dried off. I had the car cleaned again the following day.

Service

Excellent experience.

Sales

We get pestered with phone calls, which is quite annoying.

Service

It was good

Service

It was returned with a warning light on and at first the centre was not very good but when i returned to the centre they were great

Service

Justin was marvellous - extremely helpful and got everything sorted for me.

Sales

All very helpful.

Service

The only thing that we were unhappy about was that they did not replace the protective rims; they were put in the boot.

Service

They charge too much money.

Service

Twice, messages not passed on to service dept. When a part had to be ordered, I was told that I would be phoned in about a week when the part had arrived. I heard nothing, so after a fortnight phoned dealer myself to find that it had in fact arrived.

Service

I was very satisfied.