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ABOUT Vines of Redhill.

Explore our BMW Centre below.

Meet the team.

Nick Weller.

Nick Weller.

Sales Executive

Steve Cutts.

Steve Cutts.

Sales Executive

Lily Popely.

Lily Popely.

BMW Receptionist

Robin Midgley.

Robin Midgley.

Business Manager

Bryan Kimber.

Bryan Kimber.

Business Manager

Joe Worsfold.

Joe Worsfold.

BMW Genius

Darren Franklin.

Darren Franklin.

Used Car Manager

Jean Talbot.

Jean Talbot.

BMW Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.9
    • 36 ratings
    • 5 comments
  • Service

    4.1
    • 122 ratings
    • 33 comments

The staff at the service counter were very polite, friendly and helpful. However, the initial response I received from one of the salesmen was atrocious considering that he is essentially fronting the business

Service

The people are very helpful and done quickly

Service

Really helpful staff.

Service

On arrival the electric was out in the area of the centre. They were able to replace the airbag but unable to complete a full check on my vehicle.

Service

Personal service.

Service

The service at Vines was excellent.

Service

The centre lied about the date of service and the car was returned with a fault.

Service

Previously good. On this occasion they tried to charge me £430 for rear tyres - claiming the existing were 'bald'. They are most definitely not. I also reported (repeat) suspension knock and 2 aircon faults - only one of three was fixed.

Service

our sales representative was excellent very competent and had an excellent knowledge of his products (Mario Hale)

Sales

I think that when the vehicle was handed to us; they really bended over backwards to explain the intricacies of the car.

Sales

The service was very good.

Service

Excellent service, very satisfied with the centre.

Service

Really helpful.

Service

I was told that the repairs would be covered under warranty and on collecting the car was presented with a bill for over £300 as it turned out some of the components were, in fact, not covered. I remain disappointed with the outcome.

Service

My windscreen washer warning came on that morning and I would have expected BMW to top it up. Also car was cleaned but being a black car it was covered in dirty water marks as it had not been dried off. I had the car cleaned again the following day.

Service

Excellent experience.

Sales

We get pestered with phone calls, which is quite annoying.

Service

It was good

Service

It was returned with a warning light on and at first the centre was not very good but when i returned to the centre they were great

Service

Justin was marvellous - extremely helpful and got everything sorted for me.

Sales

All very helpful.

Service

The only thing that we were unhappy about was that they did not replace the protective rims; they were put in the boot.

Service

They charge too much money.

Service

Twice, messages not passed on to service dept. When a part had to be ordered, I was told that I would be phoned in about a week when the part had arrived. I heard nothing, so after a fortnight phoned dealer myself to find that it had in fact arrived.

Service

I was very satisfied.

Service

The Mot took longer than expected.

Service

It is a bit expensive .

Service

Some confusion caused due to BMW Crawley contacting me (I have always dealt with Vines Redhill) and booking the end of warranty check without telling me who they were. I went to Vines Redhill to find that I did not have an appointment.

Service

Very efficient

Service

Maddie was very effective.

Service

Happy with the centre.

Service

Alex who I have dealt with would be 5.0 but I am having problems with the fact that I have been told that my car has been modified, it was bought from a BMW Centre, it has been in with the same fault 3 times. The work will not be carried out under w

Service

The airbag had to be reset.

Service

The service was very good.

Service

2 tyres were an issue and failed MOT.

Service

Took my car in for a service it came out with out the computer reset so it kept asking for a service, and the drivers seat was damaged.

Service

As I no longer live close to this dealership it was very useful to be able to wait while the car was serviced rather than take a courtesy car. This also game me the opportunity to have a look at the M4 which Steve Cutts kindly demonstrated.

Service

They were as embarassed with the problem as I was annoyed and did all in their power to rectify the problem